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“Great location but” 2 of 5 bubbles
Review of Servigroup La Zenia

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Servigroup La Zenia
Ranked #1 of 2 Hotels in Playa Flamenca
Certificate of Excellence
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great location but”
2 of 5 bubbles Reviewed 6 June 2014

First visit last year was ok. Quite booring rooms but clean and functional. Hard beds but ok, view towards the city was ok but seaview is better. Food is fine but tasteless. Second visit at the hotel was a disappointment. Better room facing the poolarea and the sea but placed on first floor right on top of bar with loud music until 1 o´clock in the night every night. Felt like an one star joint somewhere in the east europe visited in the youth....drunken people outside the bar shouting and singing right below our balcony and this loud music, especially the basetones, pulsing in the walls and the floor. Not very good enviroment to try to sleep. Not for our young child and not for us. Asked twice to change room but it was not possible as they claimed that they were very busy....and at check in on the direct question if the room was placed over any bar with load music we where met with a direct lie that it was not. We will not return.

Room Tip: High with seaview.
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  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Per J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles_Servigroup, Customer Service at Servigroup La Zenia, responded to this review, 17 June 2014
Dear guest,

We would like to take this opportunity to thank you for your comments regarding your stay here at the Hotel Servigroup La Zenia.

Here at Servigroup, we understand that hotel food plays a very significant part in our guest’s holiday enjoyment and although we have aimed to incorporate international dishes to suit all palates, we appreciate that food choice is very much based on individual preference.

With reference to your comments regarding the room you were allocated, we were sorry to hear you were disappointed with the one you were allocated on arrival, on such occasions there is the possibility of requesting a room change (subject to availability).

We do very much appreciate our guests’ opinions as customer satisfaction is our sole aim and we are sorry to hear that your stay didn’t meet with your expectations.

Kind Regards,
Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,041 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (292)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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  • Polish first
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English first
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 6 June 2014

The location is excellent, right on the beach. Went with my family, 2 kids and paid full board. Wouldn't recommend full board as the dinner eating times are too late, 8pm start my kids are hungry before then so we had to eat out every night. Restaurants are only a nice 10 min walk. Kids club was not open to mid June. Gym doesn't open till 10am. Hotel was nice bit expensive I thought for what we got. But had a fabulous holiday as it's such a beautiful place.

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sarahjgrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicante, Spain
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 June 2014

I cannot recommend the hotel and staff enough, another great stay! Will definitely book for a 5th visit, food and location the best. Beach right on the doorstep and lots of local amenities close to hand.

Room Tip: Request sea view room, excellent view
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jeanquinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Limerick, Ireland
Level Contributor
137 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

Just back from a 9 night stay in this hotel.
The location is right on the beach front with fabulous walks and beaches at both sides of the hotel with direct access from the pool area.
We liked everything about this property. The rooms were large, very comfortable and had good size balconies with excellent views of the sea and pool from the rooms on our side of the hotel, however there are as many rooms again facing towards the residential areas of La Zenia that do not have sea views. Safes were available at an extra cost of €2 per day.Each room had a 42" flat screen TV with a good range of programmes in English. Each room also had a small fridge.
The air con system was effective and was not noisy.
The hotel throughout was kept spotlessly clean, the staff were efficient and friendly, in particular the reception staff were very helpful.
We were booked half board and were very satisfied with the food at both breakfast and dinner. A wide range of choices were available to suit all tastes. While dining was buffet style, the restaurant offered a grilled meat and fish option each evening, with the fish offerings being particularly good.The service was very good in general however there appeared to be a lack of management supervision at breakfast times with items like juices, milk etc running out occasionally and resultant delays in replenishment (no big deal though!).
The hotel bar had entertainment each night. This was limited to live music to which people danced the night away.
The swimming pool area was not very large but was nice and it was not a problem getting sun beds. However, they do not do a towel service at the pool so your options are either to bring your own beach towels, use your bathroom towels or buy a towel from the hotel for €12. We chose the latter option.
My wife availed of some Spa services and was very satisfied.
In terms of location vs proximity to bars and restaurants, the small commercial area of La Zenia is walking distance away however it is up a fairly steep hill so not so good for anybody with walking difficulties. Cabo Roig is the nearest "night life spot" and is a taxi ride away ( approx €20 return four four persons). Playa Flamenca beach is about 10 minutes walk away and has the Surfer's Bar and Grill, also the Lobster Restaurant. The La Mirada restaurant is adjacent to the hotel.
Torrevieja is about 20 minutes away by taxi and costs approx €30 round trip.
La Zenia is a quiet resort, with great walks and fabulous beaches which are safe for swimming. It is probably not a place for teenagers or young adults in my view.
In conclusion, we very much enjoyed our holiday and would certainly have no hesitation in recommending this hotel to other family members and friends should they want to have a nice relaxing holiday in a quiet resort.

Room Tip: Book a sea view room on level 3 or above. 409 was a corner room with stunning views.
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank liam_mccaffrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N Ireland
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

Stayed at the La Zenia in May. A 4 star hotel in a quiet location that lives up to the standards expected. Professional service throughout my stay. Food very good. Entertainment more suited to Spanish guests. Fantastic sea and beach view from the bedrooms. A little too expensive @ £80 per night in my opinion however the service was excellent.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank dunlade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derry, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

Spent 5 days in Spain at Servigroup La Zenia hotel , it was a fantastic stay . Stayed on Half Board basis , breakfast and evening meal superb with great selection , you can have lunch also if you cannot make the evening meal. We were attending a wedding locally and this was the ideal spot to stay. It was a short commute from Murica airport and easy found . The staff are polite and very helpful even on the last day when we checked out at 12.00 noon they offered the spa shower facility as we were traveling later that day. Found this a great spot and will sure be back for a revisit .

Room Tip: We asked for a sea view as the hotel is elevated on the hill top over looking the beach
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  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skien
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

The hotel is located next to the beatiful La Zenia beach. 5 min drive you have La Zenia boulevard shopping center. The hotel is very good, with excellent buffet and overall serviceminded personell. They should do noise reduction improvements in the restaurant and get better wifi reception.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Cherubs74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Servigroup La Zenia

Property: Servigroup La Zenia
Address: Lugar urbanizacion El Presidente 4, 03189 Playa Flamenca, Spain
Region: Spain > Valencian Country > Province of Alicante > Playa Flamenca
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Playa Flamenca
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Servigroup La Zenia 4.5*
Number of rooms: 220
Official Description (provided by the hotel):
Location: - Unbeatable seafront location, in a quiet residential area. The hotel is surrounded by two beaches, just 20m. one from the other. - 30 Km. from Orihuela's downtown and 10 km away from Torrevieja, providing special discounts for hotel guests in the twelve golf courses of the area. Facilities and services: - Modern and comfortable hotel, particularly suited for families. - Two superb swimming pools at the sea edge (electrolysis disinfection), one of them for adults and another one for children. Sun terrace with sunbeds and parasols, garden area with palm trees and children's playground. - Delfi children's club (high season) with its own mascot, workshops and activities (children under 4 years must be accompanied by an adult). - Varied sports and entertainment programme (only in summer). Multipurpose sports court. - Wellness Centre (supplement), provided with heated swimming pool, gym, sauna, jacuzzi, massages, and beauty and body treatments. - Hotel Servigroup La Zenia is associated with the Costa Blanca Golf Course Association, with special discounts. - Elegant Marina and Sirena Rooms for meeting or celebrating events. - Servigroup boutique with souvenirs and gifts. - Free beach towel service (deposit). - Free wi-fi connection throughout the hotel, including outdoor areas. - Internet connection at reception (supplement). - Hotel-owned parking spaces (supplement): 77. Rooms: - 220 spacious rooms most of them with beautiful frontal or lateral sea views, air conditioning (depends on the season) and heating, full bathroom, balcony, mini fridge, hairdryer, direct dial telephone, flat screen TV, safe and intelligent locking system. The hotel has a Junior Suite for special occasions. Restaurant: - Restaurant with buffet service and "show cooking". The buffet offers an exquisite and balanced Mediterranean cuisine, national and international dishes, delicious desserts, special themed menus, special celiac menu on request and options for people with allergy problems. Committed to quality - ISO 9001:2008 Certification awarded by AENOR, for quality management of "accommodation and dining-room services", and the international equivalent "IQNet Quality System". Fire and safety installations adapted to the current European regulations. ... more   less 
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Also Known As:
Servigroup La Zenia Hotel Playa De Orihuela
La Zenia Spain
La Zenia Hotel
Zenia Hotel
Hotel La Zenia Spain
Servigroup La Zenia Spain/Playa Flamenca - Costa Blanca

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