Just back from a 3 night stay, getting promotional deal from local show. Upon arrival down a very narrow road, we were over joyed to see the views of Loch Awe from the hotel, absolutely awesome. However that was where the joy ended.
Reception was manned by young lady who had just started her job there, but as hard as she tried she had obviously not had any initiation into the role. Not her fault. She was very polite and attentive though, her little dog Berry was gorgeous. I think she would be better suited at a better run hotel.
Our room was not ready when we arrived but we did arrive early so no problem there. It was ready for 16:00 as promised.Were told room on first floor when in fact on second floor. The room was very dark, but the bed was comfortable.Tea/coffee making facilities were available using free bottled water provided. Mains water not drinkable, but not a problem. Shower very unpredictable.
We had dinner the first night. i had beef stew and dumplings( one dumpling cut into small pieces in what looked like dog food). My partner had a fish pie which she left most of.No vegetables unless you asked for them. As a result we did not eat there again in the evening.The Scottish (i would assume)head waiter was a noisy arrogent man, who seemed to think he was funny, he was not. Indeed he did nothing but put down everything, every one and indeed anything. The rest of the staff worked their socks off but you could see had very little training in the art of hospitality. Things did improve once the head waiter!!!! had a couple of days off and the rest of the staff were more at ease and service did improve.
Breakfast was very hit and miss. I had the full Scottish (beans would be a good idea) which was the smallest one i had ever had, but just about edible.Toast came when we had cereal, so it was cold by the time your main element turned up. You could ask for ssome more though My partner tried most things on the breakfast menu, but other than the porridge did not enjoy anything. In fact the haddock with poched egg seemed to have had Loch Awe drained onto the plate so the fish could carry on swimming. She also asked for condiments and we did not get them at all.
The bar area was dark and dimly lit, but service here was ok. The guy from Hungary(did not get his name), tried his best, despite again just starting his employment. Ran out of draught beer on last night. Not many drinking it so really inexcusable over bank holiday weekend. They also have ordering issues as there were numerous empty barrels round the back.
As a base to explore the surroundings it was ok, but most things were at least 35-40 miles away(Oban. Fort William, Glencoe etc) We ended up eating in Oban which on both occasions was great. I think it would be a good idea for the owner to take the waiting staff to a good resturant to see how service should be done and how to not be so run off there feet with a bit of time management and efficiency training.
Do not go here if you are disabled. Access to front door has no ramp. In fact a young lady in a wheelchair almost fell out when trying to go through it. Road outside hotel full of potholes (not hotels fault but local councils) so access to chalets was a bit of a minefield especially during the night.
Would we go back, well NO!! Find another hotel and pay a bit more. It would be well worth it. This could be a great hotel. Putting into place tried and tested service methods would work wonders. Also a bit of money spent on upgrading rooms and hotel decor would work wonders.
- Official Description (provided by the hotel):
- Hotel, with restaurant and bar. ... more less
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- Also Known As:
- Portsonachan Hotel And Lodges On Loch Awe
- Portsonachan Hotel Dalmally
- Portsonachan Resort Dalmally