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Portsonachan Hotel
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777 - 782 of 1,780 reviews
Reviewed 10 May 2014

2nd time I have stayed here,you get what you pay for. we paid £132 for 4 nights b&b .
we found the food to be good beer pricey staff friendly Sergio and Maryanne were very helpful.
the place is a little dated but the setting makes up for all the negatives I stopped in the main hotel room was a good size fresh towels daily plenty of hot water and clean.
as I said you get what you pay for if your expecting 5 star luxury for £33 a night I suggest you look elsewhere my 2nd time here and yes I would go back give it a try do not read too much into the negative comments from the people who want everything for nowt.

Room Tip: try to get a loch view
  • Stayed: May 2014, travelled with friends
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5  Thank beta125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014

Really don't get all the negative reviews. We stayed here in April 2014 in a log cabin, first part of a honeymoon round Scotland and it was great! Just exactly what we needed, a space that was all our own, bedroom, sitting room, kitchen, dishwasher, comfy couches, flat screen TV, sauna, hot tub, view - the lot! Basically a home away from home. Fair enough its not exactly ultra modern, and the hot tub was a portable type (brand new), but its in a nice location and it was comfy and clean and quiet. This place is just fine and I'd do back. My only real complaint is it was quite expensive. Also we didn't go into the actual hotel at all but it looked nice enough and the reception people were friendly. Its miles away from anything but that is what we wanted so suited us, no popping out the the shops so make sure you get all your supplies before you go (there's local shops, but they're pretty basic and far away).

Room Tip: we stayed in log cabin "carrick"
  • Stayed: April 2014, travelled as a couple
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2  Thank Bru_22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2014

Like many others, got lured into taking a three night deal to say here at the motorcycle show but of course had to take an upgrade to an apartment for an extra £75. Place very tired and in need of upgrading. Apartment layout very strange with bath and toilet actually in the bedroom upstairs! The downstairs shower room virtually flooded every morning as there was no shower door/curtain. Housekeeping very poor - only got the bed spread up every day nothing else done and shower gell etc not replaced.

As you are in the middle of nowhere you are virtually obliged to eat there and this is very hit and miss. The first evening we had to send back the starters and one of the main courses. On two occasions at breakfast we had the wrong orders and were well aware that a lady seated next to us waited over 25 minutes for her breakfast which never arrived despite making several complaints. Most of the staff are foreign and very new to the place and while they try hard, the level of service is awful at times.

Worst of all is the price of the drink - £5.50 for a nip of the least expensive malt! They are having a laugh but I guess this is the strategy - lure you to the place for three days with a cheap deal then fleece you for food and expensive drink.

Lovely location but overall very disappointing - would not go back.

  • Stayed: May 2014, travelled as a couple
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Thank Delboy7019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

We took out a show offer for 3 nights at Portsonachan , and were a little concerned that there was a reason for the apparently very good offer having read some comments .However we need not have worried . The location is stunning , and the accommodation was very good .We did have to upgrade the offer to the Loch side apartments as the hotel could not fit us in on any of the weekends we had free , but it was well worth it as the little flat was very well done and very comfortable .The staff were all very hard working and tried really hard to give good service and look after guests . To be honest there were a couple of Basil Fawlty management moments but nothing serious and given the type of holiday added to the fun as much as anything . The food was fine - good quality local produce and not over priced .A great location for any one wanting to fish and a good base to tour from .Very peaceful - the only "noise" is bird song and an occasional boat engine .Hardly any traffic . We heard the first cuckoo of the season in the woods behind . The water tastes great - especially with the malt - and is like a spa experience to bath in - should be a feature not an issue !

Room Tip: I don't know what the main hotel rooms are like but the loch side apartments are super , a little sitting room with a TV , and mini kitchen and separate shower room plus an ensuite bath room
  • Stayed: May 2014, travelled as a couple
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Thank Catherine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

Just back from a 3 night stay, getting promotional deal from local show. Upon arrival down a very narrow road, we were over joyed to see the views of Loch Awe from the hotel, absolutely awesome. However that was where the joy ended.
Reception was manned by young lady who had just started her job there, but as hard as she tried she had obviously not had any initiation into the role. Not her fault. She was very polite and attentive though, her little dog Berry was gorgeous. I think she would be better suited at a better run hotel.
Our room was not ready when we arrived but we did arrive early so no problem there. It was ready for 16:00 as promised.Were told room on first floor when in fact on second floor. The room was very dark, but the bed was comfortable.Tea/coffee making facilities were available using free bottled water provided. Mains water not drinkable, but not a problem. Shower very unpredictable.
We had dinner the first night. i had beef stew and dumplings( one dumpling cut into small pieces in what looked like dog food). My partner had a fish pie which she left most of.No vegetables unless you asked for them. As a result we did not eat there again in the evening.The Scottish (i would assume)head waiter was a noisy arrogent man, who seemed to think he was funny, he was not. Indeed he did nothing but put down everything, every one and indeed anything. The rest of the staff worked their socks off but you could see had very little training in the art of hospitality. Things did improve once the head waiter!!!! had a couple of days off and the rest of the staff were more at ease and service did improve.
Breakfast was very hit and miss. I had the full Scottish (beans would be a good idea) which was the smallest one i had ever had, but just about edible.Toast came when we had cereal, so it was cold by the time your main element turned up. You could ask for ssome more though My partner tried most things on the breakfast menu, but other than the porridge did not enjoy anything. In fact the haddock with poched egg seemed to have had Loch Awe drained onto the plate so the fish could carry on swimming. She also asked for condiments and we did not get them at all.
The bar area was dark and dimly lit, but service here was ok. The guy from Hungary(did not get his name), tried his best, despite again just starting his employment. Ran out of draught beer on last night. Not many drinking it so really inexcusable over bank holiday weekend. They also have ordering issues as there were numerous empty barrels round the back.
As a base to explore the surroundings it was ok, but most things were at least 35-40 miles away(Oban. Fort William, Glencoe etc) We ended up eating in Oban which on both occasions was great. I think it would be a good idea for the owner to take the waiting staff to a good resturant to see how service should be done and how to not be so run off there feet with a bit of time management and efficiency training.
Do not go here if you are disabled. Access to front door has no ramp. In fact a young lady in a wheelchair almost fell out when trying to go through it. Road outside hotel full of potholes (not hotels fault but local councils) so access to chalets was a bit of a minefield especially during the night.
Would we go back, well NO!! Find another hotel and pay a bit more. It would be well worth it. This could be a great hotel. Putting into place tried and tested service methods would work wonders. Also a bit of money spent on upgrading rooms and hotel decor would work wonders.

Room Tip: Go there with eyes wide open. Ask for lochside room, just to see the views. Do not go here if you are disabled. Access to front door has no ramp. In fact a young lady in a wheelchair almost fell out when trying to go through it. Road outside hotel full of potholes (not hotels fault but local councils) so access to chalets was a bit of a minefield especially during the night.
  • Stayed: May 2014, travelled as a couple
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3  Thank Nostrodamus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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