An excellent location spoilt by the service from the front of house staff. We booked via the Ideal Home Show in April 2013, and it accepted pets we thought it ideal.
On the first evening the bar tender (using the word in the loosest possible way) when taking a booking for evening meal, could not comprehend a local common clan name, deciding it was a made up.
Evening meal service was acceptable, but not exceptional. Then we turn to breakfast. Everytime we were encourage to order quickly as the place was likely to get busy soon - on the three days this comment came at 07:30; 08:30 and 09:15. All it meant was that the order was taken for three of four tables and after a considerable wait tea/coffee and toast arrived, and then after another longish wait cooked breakfast arrived.
The Head Waiter - who we saw on two of the days had all the charm and customer care of Basil Fawlty. Ordering the staff around when they were already do a good job. I saw him taking a pot of tea to another table and carrying it at an angle poured it out on the floor as he walked. On the second day the tea arrived in a coffee pot, the coffee in a tea pot and when we asked for milk it arrived in a tea pot.
The good point was Sergio who gave us service with a smile and could not do enough to help us - when he was given a chance!
The accommodation in a Lochside apartment met our requirements, however the instructions for the TV just did not work. The Freesat was not correctly setup, meaning we could not get BBC2 and the only BBC1 service we could get was BBC1 Wales and BBC1 South East. We commented on this and the response was that was all that they could be done.
There were speakers mounted on the wall of the living area and the head of the bed, which were not connected. The TV in the bedroom was unusable as it was only connected to an aerial and obviously Freeview in not available at Portsonachan.
There were some positives. The location is a great base with Oban and Inveraray easy to get to and some great views across Loch Awe.
Would we go again - unlikely. Would we recommend to a friend, possibly but only with the caveats detailed above.
- Official Description (provided by the hotel):
- Hotel, with restaurant and bar. ... more less
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- Also Known As:
- Portsonachan Hotel And Lodges On Loch Awe
- Portsonachan Hotel Dalmally
- Portsonachan Resort Dalmally