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“Stayed two nights and never once met the landlady”

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Springfield Guest House
Ranked #10 of 11 Rothbury B&B and Inns
Reviewed 4 September 2012

We had booked two rooms (for four people) for a Saturday night stay, arrived in the late afternoon (around 6pm) and no one was around to meet us. We called the phone number for the B&B to say that we had arrived and were told that the toilets in the two rooms we had booked were not working and that instead we would be staying across town at a pub that had accommodation. When we arrived at the pub the staff there said that there were frequent issues with the toilets at Springfield B&B and that they often had to provide rooms for Springfield's guests at the pub as substitute accommodation. Unfortunately, although we had booked en suite rooms at Springfield, one of the rooms at the pub was not en suite and also, unfortunately, there was a band playing that night at the pub and people were making noise at the pub until after midnight so we all had trouble getting to sleep. We called the landlady of Springfield B&B the next day and said that we were not satisfied with the standard of accommodation at the substitute site and that we would speak with her later in the week when we had booked another night's stay at Springfield B&B (after finishing our week-long long-distance walk). When we arrived later in the week, on a Friday evening (arrived around 7pm), once again, no one was around to greet us. We phoned the landlady and asked her which rooms we were in and she said the keys were in the doors. We asked if we needed a key for the front door and she said that we wouldn't need a key because someone would come round and lock the front door at 11.30pm. Our group of four stayed in rooms #1 and #4. The saniflo system in the bathroom in room #1 stopped working during the second shower taken by the people in the room; it completely stopped draining. We weren't sure if the system would start working again so we had to ask our friends staying in the other room if we could use their bathroom if we needed to. We checked the front door to the B&B after midnight and discovered that it was not locked (contrary to what the landlady had promised over the phone), so anyone could have walked into the B&B. In the morning, once again, the landlady was not there. The hired help served us breakfast, which was an average Full English Breakfast, but we had to once again phone the landlady to speak with her about our stay. When we told her that we were not satisfied with the standard of the substitute accommodation at the pub the Saturday before, she said that she had paid £14 more for us to stay there and would not accept the fact that we felt that the standard was not comparable to what we had paid for and expected at the B&B. We told her about concerns: that the bathroom in room #1 had stopped working after the second shower and she was not apologetic in any way and we mentioned the fact that the front door to the B&B had never been locked despite her saying it would be and she denied that it had not been locked. Overall, we felt that our concerns had not been listened to and after two nights' stay we never once saw the landlady and when phoned to voice our concerns we were told that we were being "awkward". We would never ever stay at this B&B again and would not recommend it to anyone. I have no idea how this B&B ever earned four stars.

  • Stayed: August 2012, travelled with friends
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6  Thank JulieOTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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131 - 137 of 178 reviews

Reviewed 31 July 2012

We stayed two nights at the end of July, nice friendly welcome from Danielle, good sized room (No 1), breakfast on both mornings was of a very good quality, good helpings and kept us going all day, thanks Gavin !
Rothbuy is a lovely village, try the Italian - over the river, turn left and its on the right, would recommend it as we would the Springfield, would definately return.
(The owners even invite you to use their dining room for take aways in the evening if you wish)

Room Tip: Rooms 1 & 2 are on the ground floor
See more room tips
  • Stayed: July 2012, travelled as a couple
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1  Thank Preston1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2012

This is a good, honest guest house with comfortable rooms and decent breakfast. It's ideally located on the main street and Danielle, the owner, is lovely. Recommended

Stayed: July 2012, travelled as a couple
Thank DavidandHelen1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2012

In the centre of the town. A good B & B with nice spacious room, excellent breakfast and friendly owners. The Queens Head nearby has nice food but plenty of others to choose from too.

  • Stayed: July 2012, travelled as a couple
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Thank gupta65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2012

Located in a quiet little village, large rooms, wonderful breakfast every morning. The owners are very welcoming and helpful. A recommendation to dine at The Queen's Head next door gave us a great 3 days of high-quality food at very reasonable prices as well. My only negative comments would be that for a 4 star place, no soap in the room and the bed was rather uncomfortable in that we both have bad backs and it was uneven (Room 2), but we'd still stay again.

  • Stayed: June 2012, travelled as a couple
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Thank IdahoSwede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2012

good B&B, nice big rooms, comfortable and well serviced. Parking outside the door. Really good breakfasts. All the staff/owners where very friendly and helpful. Nice location in the centre of the village.

  • Stayed: February 2012, travelled with family
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1  Thank dudywoxer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2012

what a fantastic b&b the owners are great people always there when you need them, very clean spacious rooms, room serviced all the time, food was fantastic i would reccoment this b&b to anyone coming to rothbury as it is resonably priced and in the centre of rothbury, so you are close to all amenties.
i have stayed in a few b&bs and this is far far the best i have ever stayed in defenitly a 5* for me.
i will defintly be coming back very soon.
thank you to the owners danny and gavin for your hospitality.

  • Stayed: May 2012, travelled with family
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1  Thank Katie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Springfield Guest House

Address: Townfoot, Rothbury, Northumberland National Park NE6 5SP, England
Region: United Kingdom > England > Northumberland > Northumberland National Park > Rothbury
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #10 of 11 B&Bs / Inns in Rothbury
Price Range: £44 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Springfield Guest House 4*
Number of rooms: 6
Official Description (provided by the hotel):
Springfield Guest House is a three story Victorian townhouse. We have six large en suite rooms. Bed and breakfast starts at a very reasonable price. We have double, twin and family rooms which can sleep up to five persons. We are located right in the centre of beautiful Rothbury, an ideal base to visit the whole of Northumberland. We have off street parking and cycle storage. ... more   less 
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Also Known As:
Springfield Guest House Hotel Rothbury
Springfield Guest House Rothbury, Northumberland

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