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St. Kitts Marriott Resort & The Royal Beach Casino
Ranked #1 of 4 Hotels in Frigate Bay
Certificate of Excellence
New Jersey
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Day stay”
4 of 5 bubbles Reviewed 3 February 2014

We were on a cruise ship stop and got a room on points for the day.

We never saw the room, but used the beach , pool and restaurant facilities.

Nice beach, not the best in the Caribbean, but nice.

Ample cabanas on the beach- more than I have seen at other hotels. Relatively easy to get one and it was New Years week.

Staff very helpful, pool nice, and food in beachside restaurant was really good.

Very close to cruise terminal so that was a plus :)

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank FamilyLove24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,083 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (721)
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English first
Bel Air, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 2 February 2014

Simply a great location with wonderful staff. Problem was with the managers, if indeed they are at the hotel. I suspect they may be the Great Oz behind the curtain because you can only talk by phone. I went for week in January with wife and two teenage daughters. When we checked in the internet was not working in the room. Bummer for teenagers so i called to ask. What followed was three days of waiting for a person to come to the room and conflicting stories about if the internet worked anywhere in the hotel. After three days we chaged room to another room with no internet. They did chage us to a room overlooking a construction site. Nothing says i am sorry like trucks in the morning. After three days of frustration the Director did offer 30,000 Marriott points; however, she must have had a chage of heart because she reduced it to 15,000 when it was time credit the points. Dirty pool lady dirty pool. Go for the location goor go for the great staff go for the wonderful local folks, Patsy's on the strip was the best, just hope you don't have to deal with hotel management.

Room Tip: Rooms in main hotel not facing ocean overlook a construction site
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sugacity, Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 4 February 2014
Good Day Sir

Thank you for sharing your experience about your stay with us

Everything we do is aimed at providing you our valued guests with an excellent hotel experience and your feedback is extremely valuable. Please accept our sincere apologies for the inconveniences you experienced while staying with us. As a Platinum Member with Marriott we try our best to meet and exceed all your expectations.

The issues you encountered with the internet was a hotel wide issue that we could not control however our service provider assiduously worked in order to rectify problem. Our investigations have found that you were indeed offered 15,000 points due to the inconveniences you experienced with the internet connection and it was in fact credited to your Marriott Rewards Account.

We would like to regain your trust and hope to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quincy, Illinois
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 1 February 2014

Our card-playing club spent its annual New Year's trip at the St. Kitts Marriott, and the six of us enjoyed ourselves very much. Although the hotel isn't new, and some of the wear is beginning to show, it's extremely clean, the rooms are comfortable, and there are a variety of restaurants, all of which are very good. The beach is lovely, although the ocean is a little rough, and there are three lovely pools, one with a swim-up bar. The Bohemia Beach Bar and Grill is right between the ocean and the main pool, and has good drinks and casual food, and the Blu Seafood Restaurant and La Cucina Italian Restaurant both have excellent "specials" nights. The Calypso near the Lobby Bar serves breakfast and lunch in a dining room, and also serves snacks until midnight and dinner in the Bar--the food there is very good, too. There is also a Pizza Shack and a Royal Grille Steak House, which is the most expensive restaurant on the grounds, but we didn't try either of them. There is a small shopping plaza with interesting things, a busy casino, and good-looking tennis courts. And of course, there's the only golf course on St. Kitts.

Room Tip: If you want an ocean view room, don't get one on the first floor because there is wall along the...
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ItalianCooks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thunder Bay, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 29 January 2014

Had an amazing stay at the Marriott from January 21-27. The hotel is very clean, the food was above the typical 5 * resorts. The bed was very comfortable. The staff are very courteous. Diana in the SPA is one outstanding individual if you have a chance to indulge in SPA services ask for her. The casino played well. Ladies if you like to play slots, I highly recommend the SEX in the City slot machines. Played all week long as Mr. Big brought on the diamonds.

Room Tip: Oceanside rooms have the excellent views.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YQTlanding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 28 January 2014 via mobile

The Marriott Vacation Club is very well managed & all the clubs facilities are excellent. Golf , a casino and excellent restaurants! The 2 bed apartment is amazing! The hotel needs a little polish but overall I'd certainly recommend this resort destination.

Stayed January 2014
Helpful?
1 Thank J18W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 28 January 2014

Had a short visit to the marriott with a business group 1/23-1/26. Was a little apprehensive as I knew the hotel was older. We found the overall place to be very clean, the staff to be more than helpful,and overall it was quite lovely. It is a short drive from airport which is nice after a long day of travel.
The spa was a pleasant surprise. Everyone in our group had a great experience regardless of their treatment.
The food was at times better than average to good in most of the restaurants. The steakhouse served a nice steak but the lobster tail was so overdone I didn't even finish. The restaurant Blu had some terrific dishes. The beach bar/restaurant had fine food but like most resorts pretty expensive for what amounts to bar food.
It isn't quite a JW caliber, but it did remind us of one. Just missing some of the luxury touches.
The main complaint I had was the whirlpool tub in the bathroom. Not having a separate shower could cause someone with any type of knee or hip issues serious difficulty to get in and out of as the sides were quite high.
Some of our fellow travelers complained about the slow service. It can take up to two hours to get your food in the restaurants. I personally find it charming and a reason to visit alone. However many people having not experienced it before were a little annoyed.
So leave your sense of urgency at the airport, you are on island time:)

Room Tip: Fourth floor rooms have best view. Shampoo and conditioner and shower gel are in very small contain...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Coleen67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
242 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
5 of 5 bubbles Reviewed 28 January 2014

I went to Marriot Resort for a lunch as my friends had recommended this place. We were three of us and wanted a perfectly relaxed afternoon while in St. Kitts. The taxi from the terminal charged us $ 12 for a drop off.
As we started to apprach the Resort, it was beginning to dawn that this was a huge property! They have 500 rooms and an 18 hold golf course with a huge stretch along the beach. The resort looked fabulous right from the start!
As we approached, the doormen and the bell boys were extremely friendly and all around we could see only smiles and hellos!
We walked straight to the beach and this was the prettiest site in a few moons. The place is gorgeous and they have done it up really well. The Bohemia Pool Bar was the prefect setting and we managed to get a table just by the beach. The staff is extremely friendly and courteous. We were delighted to meet Horace from Security who spent a great deal of time explaining the property and St. Kitts. He was all around, picking up drinks, food orders and helping out the team. This was absolutely delightful! I have worked in hospitality for a number of years and this man by far takes the cake when it comes to customer service! Absolute honor to meet him!

We ordered some frozen Margheritas, which were out of the world. The food is superb and portion sizes are huge. We oredered shrimps, nachos and spicy chicken wings, buffalo style and jerk. All the starters were delicious and huge in sizes. The classic dog and the wraps werea delight too. The propety is quite spread out and has gorgeous views of the ocean. It is definitely a must try in my next vsiit to St. Kitts.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank GlobeDiaries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sugacity, Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 29 January 2014
Thank you for taking the time to write this wonderful review especially about our associates who are the "Stars" of our resort. We will definitely ensure that your review is distributed throughout the entire resort and Horace is highlighted.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about St. Kitts Marriott Resort & The Royal Beach Casino

Property: St. Kitts Marriott Resort & The Royal Beach Casino
Address: 858 Frigate Bay Road, Frigate Bay, St. Kitts
Region: Caribbean > St. Kitts and Nevis > St. Kitts > Frigate Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Frigate Bay
Price Range (Based on Average Rates): ££
Hotel Class:4 star — St. Kitts Marriott Resort & The Royal Beach Casino 4*
Number of rooms: 389
Official Description (provided by the hotel):
The Marriott St. Kitts Resort & Royal Beach Casino captivates you from the moment you see it, immersing you in the culture and atmosphere of this most relaxing and romantic of Caribbean Islands. Our breathtaking St. Kitts resort hotel offers an unparalleled island vacation experience. Luxury guest rooms, trimmed with West Indian accents and cutting-edge comforts, are spacious and welcoming. That same Caribbean flavor sets the tone in our 8 restaurants and 2 lounges. For entertainment and relaxation, the resort also offers the 35,000 sq ft Royal Beach Casino, the 15,000 sq ft Emerald Mist Spa and boasts an 18-hole championship golf course at the Royal St. Kitts Golf Club. ... more   less 
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Also Known As:
St. Kitts Marriott Resort And The Royal Beach Casino
St. Kitts Marriott Resort & The Royal Beach Hotel Frigate Bay
Marriott Frigate Bay
Marriott St Kitts
Frigate Bay Marriott
St. Kitts Marriott Resort & The Royal Beach Casino St. Kitts And Nevis

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