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“Third time to St. Kitts/Nevis-Doesn't get much better!”

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St. Kitts Marriott Resort & The Royal Beach Casino
Ranked #1 of 4 Hotels in Frigate Bay
Certificate of Excellence
Reviewed 19 April 2014

My husband and I just returned from a week stay at the Marriott. We have stayed here two other times and never been disappointed! (2004, 2008, 2014)The hotel continues to amaze us on how well kept it is. Our room was large and always cleaned efficiently and in a timely manner. The staff was very friendly, in fact we think this was the best they have been. We did not do all inclusive but we did eat several meals here and all were good but tend to be on the expensive side. We love the large beach and the sun huts and beach chairs are always available. We like to travel to the caribbean side to explore and enjoy all of the beach front bars and restaurants. That is one of the reasons we return! We always rent a car but the Marriott have plenty of cabs to take you anywhere on the island. The staff was ready to answer any questions and always gave us great advice. We are already talking as to when we will return!!!

Room Tip: We have stayed at the main building with a balcony and another time on the ground level. We did enjo...
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  • Stayed: April 2014, travelled as a couple
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Thank MSDS2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this reviewResponded 23 April 2014

Hello there MSDS2014

Thank you for your kind and wonderful words, we truly appreciate that you have returned to our shores time and time again. Our resort “Stars” or associates are what truly makes a great vacation experience for you our valued guests. We are happy to note that you took advantage of the opportunity to experience both the Atlantic and Caribbean beaches that our island has to offer, it is a very unique and different experience.

We looking forward to your next visit and we will save a space for you on the beach.

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Reviewed 19 April 2014

Let me start off by saying ignore any of the negative reviews posted here. The hotel and every member of its staff could not have been any better!!The bar and restaurant staff were all great.Front desk,doormen casino people as well. We stayed at the Marriott for 8 days and each day was a wonderful vacation experience we truly did not want to leave.From the moment you arrive you are greeted by a friendly smile and hello, a cool refreshing towel and a cold beer or punch.We stayed in the one bedroom villa which was beautiful,housekeeping was great,and our room was spotless.The maid would even leave fresh cut flowers for us.We can't wait to return to St. Kitts Marriott.thank you everyone for a great vacation! we also went to Ciao,Shiggity Shack(go on Thursday night if you can)Reggae Beach Bar,Shipwreck,and Sprat Net all were excellent!
'

  • Stayed: April 2014, travelled with family
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2  Thank 681JoeB681
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this reviewResponded 23 April 2014

Dear 681JoeB681

Thank you so much for your wonderful feedback about our resort. Reviews such as this one we feel are a win for us, as they highlight not only our resort but our wonderful Kittitian partners around the island.

We truly appreciate your kind words and look forward to welcoming you back to our little slice of Paradise

Jacques Hamou

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Reviewed 18 April 2014

Trip to St Kitts to visit family...
The hotel and staff were very nice...
Room was lovely and private...ground floor with patio...
Lovely gardens making it a very secluded patio..
Staff was very inviting and helpful...
Hotel is beautiful and the amenities wonderful...
Everyone we met was delightful!
I don't think you could go wrong staying anywhere in this area...
You can walk to everything shopping, golf, dining the beach!
Taxis drivers were great and a great way to go further!
Would I stay at the hotel again...yes I would!

  • Stayed: March 2014, travelled with family
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1  Thank BurlingtonNanni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this reviewResponded 23 April 2014

Dear BurlingtonNanni

Thank you choosing to stay with us while visiting family. We are thrilled to hear that you enjoyed your stay, and we hope this provides just another reason to visit your family again in the near future.

Jacques Hamou

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Reviewed 18 April 2014

My husband and I spent our honeymoon at this awesome Marriott from March 23 to March 30th. The first five days we were in a two bedroom villa. We then moved over to the hotel for the last two nights we were there. Andre, Elise, and Adelcia (spelling) are all part of the wonderful staff, but they were especially welcoming. They remembered our names from day one. Anytime we needed anything they were there to help. The property is clean and beautifully kept. Trying to get beach chairs could be difficult at times, but pool attendants seem to find some for you. I loved being by the pool when they had their DJ out there. I even learned to Wobble...that was fun. The beach is gorgeous with plenty of cabanas. We hung out at the bar by the pool almost every afternoon for a little while. Mango daiquiris are my new favorite drink. Don't know why that bar closed at 7pm though,, it would have been nicer if it stayed open. Food....we ate on site and at many places in close proximity....lets just say when we go back which we will, we are going on a quest to find bad food. Neither of us have ever had such good food. Shipwreck served me the best piece of fish I have ever eaten. One of the outings we did was a surprise from my husband, we took an evening catamaran ride over to Sugar Mill for dinner....it was delightful, well worth the money. I can't say enough about this Marriott, words can't describe the time we had, what we saw, how we were treated, and just how beautiful the property and rooms are. All I can say is, stay here, you will NOT regret it. We cannot wait to go back.

Room Tip: If you are staying in the Villas, do not get a room on the first floor, there is a wall that blocks...
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  • Stayed: March 2014, travelled as a couple
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2  Thank SavannahFolgers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this reviewResponded 23 April 2014

Hello SavannahFolgers

Thank you for giving us the opportunity to share that important milestone in your life, we are honored that you choose to spend it with us here in St Kitts. Rest assured we are going to share your wonderful comments with our hospitality partners throughout the island as well.

Our associates are true ambassadors of Kittitian Hospitality as their smiles and warm spirit comes through in everything that they do. I myself am still learning to wobble; it seems you may not be as musically challenged as I am. However I do have fun like you trying to learn. Our Djs always create just the perfect atmosphere for having a wonderful time.

I think you just issued a challenge to our culinary experts not just on property but throughout the island, let me warn you, our beautiful island’s rich soil provides us some wonderful herbs which are just one of our secrets to wonderful food.

Once again Thanks for giving us the opportunity to host you and we will ensure that there are plenty of mango daiquiris waiting to welcome you back!

Jacques Hamou

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Reviewed 15 April 2014

The Marriot St. Kitts is well positioned to be a 5 star resort. Our room was great, and was cleaned very well every day in a timely manner. Some point out the somewhat dated rooms, but this had no impact on us. The bathroom was large, the TV was a great size. Beds were a little soft, but lot's of pillows made up for that. It was so nice not having to get up first thing in the morning to reserve a chair by the pool or beach. The main pool was busy, but the north pool was almost always deserted - it was a nice escape and like a different resort! The beach was absolutely perfect and all beach chairs/covers were up to date. The ocean was nice and warm with a spectacular view of the hills to the right. All of the food on the resort was very good, albeit pricey.

The main downside to the Marriot is the service staff; to be specific the women in-particular were unfriendly (sometimes rude), slow, never smiled and didn't seem to care in general. Many maintain that this is attributed to the 'Island time' mentality and dismiss the slowness based on that. But the front line staff (Bartenders, Servers) showed ZERO lack of urgency all the time, and confused the most simple of orders...it's dumbfounding at times. This DOES matter when your paying premium prices with a 12.5% built-in tip. Our only regret was tipping any of them more than that. The front line staff need a major overhaul. And it is for this reason only this Marriot gets only 3 stars and we won't return. It needs to be noted that the front desk service staff were exceptional however. If the rest of the staff could take a page from their book, we would be back in heartbeat.

  • Stayed: April 2014, travelled as a couple
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1  Thank terrapin4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this reviewResponded 16 April 2014

Dear Terrapin4

Thank you for taking the time to review our property. We truly value the opinions of our customers and we apologize that this time around it seems we did not meet all of your expectations. Please accept our sincere apology if you felt that some members of our staff members did not display what so many have enjoyed while staying with us, which is our Kittitian Hospitality. Providing our guests with the best possible hospitality and service has always been our mission.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.

Jacques Hamou

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Reviewed 14 April 2014

We just returned from a wonderful vacation in St. Kitts. We stayed at the Marriott and would definitely come back again. The staff was friendly, polite and very helpful. We decided against an all inclusive vacation this year as the food is not always up to our expectations. However, when we did eat at the hotel, every meal we ate was delicious, especially the lobster ravioli at La Cucina! We had to go back to have the same meal again. Still dreaming about it....
Marshall's was also a wonderful restaurant that we would definitely revisit. The Shiggity Shack was not the best for food, so if you are encouraged to go on Thursday night for the entertainment, eat elsewhere and just go for the drinks. Shipwreck is great for drinks on the beach and watching the monkeys play.
We all agree that this was one of the best holidays us girls have been on.

Room Tip: Be sure your room has a balcony. When we checked in, we discovered we did not have a balcony, but t...
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  • Stayed: April 2014, travelled with friends
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1  Thank Shirley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this reviewResponded 16 April 2014

Thank you Shirley for your wonderful remarks, this review will definitely be shared with our entire staff. I am sure there will be smiles and high fives in our La Cucina outlet when we share this review. Chef Marlon and his team do exceptional work. It is always a great idea to go out and explore and see what the rest of the island has to offer, those monkeys and mongoose at Shipwreck always know when it is meal time don’t they?

We are thrilled to hear that you and your friends enjoyed your stay, and look forward to welcoming you back very soon

Jacques Hamou

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Reviewed 13 April 2014

Was there for a week in April 2014. Place was not particularly busy and always had beach or pool lounges available no matter what time of day. Beach is huge and very nice. You can walk a long way if you so choose. Half the time the waves were not so big and the other half of our week they were pretty big and fun to play in if you're up to that kind of thing. Rooms were large as well as balconies. Food and drink prices are pretty high on hotel grounds but there's plenty of other options close by so, depends on if you're all inclusive or not in terms of eating and drinking. Anyway; great spot for a vacation, relaxed and laid back. Some hotel staff were great and interactive, others were not so much - more just going through the motions of their job. Would recommend this place for sure as overall, it was very nice!

Room Tip: Garden view room turned out to be "air conditioner view" room when you get the 2nd floor o...
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  • Stayed: April 2014, travelled as a couple
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Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this reviewResponded 16 April 2014

Hello there Peter

Thank you providing us the opportunity to host you and THANK You for giving us this great feedback.

Isn’t it great that our 26 acres are so spread out that it feels as if you are not in high season? Our recreation agents do a wonderful job in ensuring that there are always ample chairs laid out around the pools and beach so no matter what time of day you want to lie out and soak up some rays, there will always be a chair waiting just for you. We have been blessed with a constant breeze and it does create some fun times in the surf, did you by chance see our turtle family that hangs out on the reef? It’s great that you got out and explored the area and was able to see some of what the island has to offer.

We are truly glad that you spent some time getting to know us and our island and we look forward to your next visit.

Jacques Hamou

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Additional Information about St. Kitts Marriott Resort & The Royal Beach Casino

Address: 858 Frigate Bay Road | St. Kitts and Nevis, Frigate Bay, St. Kitts
Region: Caribbean > St. Kitts and Nevis > St. Kitts > Frigate Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Frigate Bay
Price Range: £132 - £321 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — St. Kitts Marriott Resort & The Royal Beach Casino 4.5*
Number of rooms: 389
Official Description (provided by the hotel):
St. Kitts Marriott Resort & The Royal Beach Casino captivates you from the moment you see it, immersing you in the culture and atmosphere of this most relaxing and romantic of Caribbean Islands. Our breathtaking resort in St. Kitts and Nevis, situated in Frigate Bay, offers an unparalleled island vacation experience. Luxury guest rooms, trimmed with West Indian accents and cutting-edge comforts, are spacious and welcoming. That same Caribbean flavor sets the tone in our 8 restaurants and 2 lounges. For entertainment and relaxation, the resort also offers the 35,000 sq ft Royal Beach Casino, the 15,000 sq ft Emerald Mist Spa and boasts an 18-hole championship golf course at the Royal St. Kitts Golf Club. ... more   less 
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Also Known As:
St. Kitts Marriott Resort & The Royal Beach Hotel Frigate Bay
St. Kitts Marriott Resort And The Royal Beach Casino
Marriott Frigate Bay
Marriott St Kitts
Frigate Bay Marriott
St. Kitts Marriott Resort & The Royal Beach Casino St. Kitts And Nevis

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