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St. Kitts Marriott Resort & The Royal Beach Casino
Ranked #1 of 4 Hotels in Frigate Bay
Certificate of Excellence
Arlington Heights, Illinois
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great visit”
Reviewed 27 June 2014

We just returned from staying at the Marriott. Our experience was great - the hotel is beautiful. We loved the pool, and the beach and snorkeling was outstanding. We not only saw fish but we also saw sea turtles feeding. The hotel is built with open sides so there is a pleasant breeze blowing through it and it gives a nice open feel. The staff was pleasant. They were often greeting us and asking if there was any way they could assist us. The meals were great and we would definitely return and recommend staying here.

Room Tip: We enjoyed being on the ocean side to watch the sunrises.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JLI7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 2 July 2014
Hey there JL17

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our facilities, customer service and best of all, our associates who take their roles in our industry very serious and try, every day, to provide that quality customer service that you our guests expect.

Thank you again, and we look forward to seeing you on your next trip to Sweet Sugar City St Kitts

Jacques Hamou
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English first
Potomac, Maryland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 June 2014

My husband and I visited this resort 2/14 and he wrote his negative review 5/2/14. The hotel manager responded on TripAdvisor requesting a conversation to "discuss" the situation. His multiple emails were NEVER returned. I guess that local management really doesn't care why we had such problems on our 7th visit to this resort. However, the national Marriott headquarters also didn't respond to our letter stating our problems.

Stayed February 2014, travelled as a couple
Helpful?
9 Thank jillg23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 2 July 2014
Good Day Jill

I am deeply sorry that your correspondence has been left unanswered. That is not at all the way we conduct our business especially with a valued customer such as yourself who has returned time and time again to our resort.
I would truly like to assist in any way that I can. Please send an email to mhrs.skbrb.public.relations.mgr@marriotthotels.com and I can guarantee a swift and speed response.

Jacques Hamou
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Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 June 2014

Went there with work for few days.
The resort is great big enough that it won't get too crowded (at least when we were there) but not too big that you feel like you're walking in a town.
The facilities are clean and well maintained. The bedroom could have used a little remodeling, but other than that everything was great. The staff was friendly, the food options pretty decent even though some restaurant were pricey (but to be expected in resort like that...).

They have a spa on site and it is fabulous, the facilities were close to top-notch (even though a little small), 2 small pool, 2 saunas...
The massage therapists work wonder too!

would recommend that resort even though it's pricey.

  • Stayed May 2014, travelled on business
    • Value
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Helpful?
2 Thank B-goodtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 26 June 2014
Hey B-goodtravels

Thank you for spending some time with us, we are glad that your job gave you the opportunity to sample some of what we have to offer. Our layout really does provide that off season feel all year round. Thanks for your feedback about our rooms we truly appreciate you sharing your thoughts with us so that we may continue to improve and to deliver exceptional service.

The Emerald Mist Spa is definitely a fantastic win for our resort as the services are definitely a treat to all who visit. Did you get a chance to try out the hot and cold plunge pools?

Once again thank you for spending some time at our resort, next time we hope that you bring along some friends so that they to can enjoy our hospitality here in St Kitts

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesex, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 June 2014

My wife and I first went here on a company sponsored Incentive trip and we loved it!! Everything about the resort and the staff were first class. This is a hidden gem in terms of value and accommodations. One main pool and two "quiet " pools were clean and well maintained. The hot tubs in each were fantastic and we used them each evening before going back to our room.

The restaurants were all great but the part we enjoyed the most was the swim up bar in the main pool. Beach is great and well groomed. It was a bit windy as the resort is on the Atlantic side of the island. However, a short distance away (very walkable) is an open beach on the leeward side and quite nice.

We enjoyed ourselves so much we returned for a personal all-inclusive vacation the following year!! This resort is definitely worth staying at if you plan on visiting St. Kitts!!

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Garyk54402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 26 June 2014
Dear Gary

WOW!! We love repeat guests!!

Thank you for the kind words about our facilities and the amenities we have to offer. Thank you for highlighting the value that we provide to our guests. Most importantly Thank you for highlighting our associates. When it comes to ensuring that your experience with us is second to none, our associates are indeed our very best asset.

Hope to see you again next year, we will save a seat for you at the pool bar.

Jacques Hamou
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Norman, Oklahoma
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 June 2014

Just returned from a 9 day trip to St Kitts. This was our third trip to the island and third stay at the Marriott. We were traveling with our three children so we wanted a little more room than a standard hotel. We were fortunate enough to book a two bedroom suite. It was incredible. The bedrooms were large and nicely decorated (as one would expect from a Marriott). The master bath was extremely large and not unlike an upscale master bath in a nice home. The second one was a "standard" nice hotel bath. The half bath was large and conveniently located just off the living room. The kitchen was a nice small kitchen with all the necessary appliances. Only compliant about the kitchen was that there were only 4 cups, plates, bowels, etc. It was fine and when we asked for additional the hotel provided them for us. The dinning room area was large and seated six. The two patio areas were nice and were just off the "small" pool. This pool had very few people around or in it most of the time. It was great for the kids to have a quick swim before bed. The main pool was huge. Most days there were a lot of people in it but there were always chairs available. The food in the restaurants at the Marriott was good but not great. There were not a lot of healthier type selections. However, the children loved the pizza shack. Blu Seafood was very good. While we were there they had a salad and dessert buffet and a choice of three entrees. Be sure to check each day to determine which restaurant will be closing early. A couple of nights we arrived just after 7 to find that Bohemia (by the beach and pool) stopped serving at 7. However, there was always at least three of the restaurants open. The casino is small but nice. There was an assortment of slot machines, table games and sports bets. The fitness facility and spa were as expected for a really nice hotel. The people were super friendly as always. Never encountered any staff who was not helpful, friendly, etc. Even my 12 year old son commented about how nice everyone was. The location of this hotel is ideal. It is located on a nice beach on the Atlantic side and has 50 or so cabanas (first come no reservations and no fees) with four chairs and a table. There were significantly more chairs available than there were people to use them. There were plenty of options for sun or shade. It is about one mile walk or a $5 taxi to Timothy Bay on the Caribbean side of the island. There are restaurants all along that walk. If you are planning a vacation to St Kitts, this is the place to stay. Each of our trips have been incredible. It is hard to find something negative about our experience.

Room Tip: If traveling with more than 4 people (or if you need more than one sleeping room); book early and bo...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Shellie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 25 June 2014
Hi Shellie

Thank you so much for this wonderful review. We really appreciate you coming down and spending time not only getting to know us, but returning year over year. Doesn't feel like home when you return to a place and everyone knows who you are? It is indeed high praise when the younger persons comment on the hospitality of our staff.

Thank you so much for visiting us and we look forward to hosting you for your 4th year.

Jacques Hamou
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Spring, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2014

The property was well maintained and the staff was wonderful. Friendly, helpful and went out of their way to make our stay amazing. Would recommend this property to friends and family. June was a good month to vacation hear. Not too many people; off season.

Room Tip: If looking for an ocean view, request one on a higher floor and directly facing the ocean. Although...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 20 June 2014
Hi Richard

Isn't it great finding a place that has the off season feel in high season. Thanks to our 26 acres you can relax at any of our 3 pools, or under a cabana at the beach and never have to fight for space. Thanks for coming down and spending some time with us. Thank you for your wonderful words about out staff. They are the very foundation of our resort's success.

We hope to see you again real soon

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 14 June 2014 via mobile

Clean and functional hotel, staff courteous and helpful. Used mobile check-in so on arrival all was prepared. Room smart if a little dark. Windows salt splattered, there again this is almost on the beach. Hotel beach great. Mosquitos were a problem so repellant is the order of the day even in the rooms. Would have preferred aim hotel but was in a pavilion.

Stayed June 2014, travelled on business
Helpful?
2 Thank Ds23pall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 20 June 2014
Dear Ds23pall

Thanks so much for spending some time getting to know us and Congratulations on being one of the first to try our newly introduced mobile check-in. It makes things so much more convenient and easy for you our guests. Unfortunately being just steps away from the ocean we get all the salt carried on the constant ocean breeze and in-spite of our best efforts you still sometimes have a salt buildup on the glass doors. Other downside of the Caribbean is the mosquitoes and even though we have undertaken quite a number of methods to ensure they are kept at a minimum we do recommend that you protect yourself and use repellent. Living on an island does have it's downside however we have found that the pros far out weigh the cons. Once again Thanks for spending time with us and we hope we see you again soon.

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about St. Kitts Marriott Resort & The Royal Beach Casino

Property: St. Kitts Marriott Resort & The Royal Beach Casino
Address: 858 Frigate Bay Road, Frigate Bay, St. Kitts
Region: Caribbean > St. Kitts and Nevis > St. Kitts > Frigate Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Frigate Bay
Price Range (Based on Average Rates): ££
Hotel Class:4 star — St. Kitts Marriott Resort & The Royal Beach Casino 4*
Number of rooms: 389
Official Description (provided by the hotel):
The Marriott St. Kitts Resort & Royal Beach Casino captivates you from the moment you see it, immersing you in the culture and atmosphere of this most relaxing and romantic of Caribbean Islands. Our breathtaking St. Kitts resort hotel offers an unparalleled island vacation experience. Luxury guest rooms, trimmed with West Indian accents and cutting-edge comforts, are spacious and welcoming. That same Caribbean flavor sets the tone in our 8 restaurants and 2 lounges. For entertainment and relaxation, the resort also offers the 35,000 sq ft Royal Beach Casino, the 15,000 sq ft Emerald Mist Spa and boasts an 18-hole championship golf course at the Royal St. Kitts Golf Club. ... more   less 
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Also Known As:
St. Kitts Marriott Resort And The Royal Beach Casino
St. Kitts Marriott Resort & The Royal Beach Hotel Frigate Bay
Marriott Frigate Bay
Marriott St Kitts
Frigate Bay Marriott
St. Kitts Marriott Resort & The Royal Beach Casino St. Kitts And Nevis

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