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“Awesome Place for a Day Pass!!!”

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St. Kitts Marriott Resort & The Royal Beach Casino
Ranked #1 of 4 Hotels in Frigate Bay
Certificate of Excellence
Ashburn, Virginia
Level 4 Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Awesome Place for a Day Pass!!!”
Reviewed 20 July 2014

The short version is that for cruise goers who want a really relaxed, safe environment to simply unwind for 5-6 hours, this is your place. This is especially true for families with children. This place really has it all. There are 3 pools, the water is calm (see below), and there are plenty of chairs and umbrellas. I have no idea what other people are talking about when they give the Marriott low ratings. This is the perfect place to spend the day in St. Kitts if you are traveling with your family.

My family and I visited St. Kitts on July 13 during a stop on our cruise. For frame of reference, my party included: my wife and me (early 40s), our two boys (10 & 7), and my mom (late 60s). For starters, the Marriott has a lot of room to spread out. During our stay, if you wanted a covered cabana on the beach with chairs--no problem. If you wanted to sit poolside--no problem. In this post, I hope to answer a few questions for cruise folks that I had to scour the internet for:

1. Cost: The day pass is $35 per person. My kids did not have to pay. I do not know the age cut-off between adults and children. For this price, you get the full use of the facilities and 10% off food and beverage.
2. Lunch: Plan on spending about $25 per person for lunch.
3. Cab Ride: This was really simple. Just walk out from the cruise ship. There are people in orange vests. Just tell one of them you want to go the Marriott and off you go. The cost is $15 (not including tip) and takes about 15 minutes.
4. Ocean: Okay, here is one of my biggest hang-ups about some of the posts on Trip Advisor and why I almost passed taking this absolutely fantastic day trip. Some posts mention the rough surf. This is 100% false. I live on the East Coast and have gone to the Maryland shore, Jersey shore, South Carolina, North Carolina, Florida, etc. We go the Outer Banks every summer, as well. The ocean is about as "rough" as Hilton Head or Myrtle. Now, I say "rough" with a grain of salt, mind you. My kids do swim team, but are certainly not little Michael Phelps' in training. Did I watch them in the water? Absolutely, but what parent doesn't watch their 10 & 7 year old in the ocean? Lastly, the water at the Marriott is warm, warm, warm. This was the warmest water of all of the ports we hit (St. Thomas, Curacao, and Aruba).
5. Restrooms: I know this is a big deal for you moms out there (guys, not so much). The facilities are clean. It's a Marriott.
6. Hotel Staff: The people are very warm and friendly. Everyone had a big smile.

Stayed July 2014, travelled with family
Helpful?
68 Thank TimTVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 21 July 2014
Hi Tim

This is officially our post of the week around the resort. Hugs and smiles are the order of the day, all Thanks to you and this Fantastic review!

You have it correct with the cost of the Day Passes, and your kids were the perfect age, kids under 12 years can visit us complimentary when accompanied by paying adults.
It sounds like you arrived at just the right time when our new Executive Chef Mark Quitney was launching his new menu; he has done some awesomely creative things with infusing some local ingredients into our cuisine.
We are very happy to have our partners in hospitality working very close with us and we do look at the local taxi drivers as an extension of our resort. They provide a wealth of knowledge about the island and its culture and folklore.
I am very happy that you followed your own instincts and visited us and our beach. We do have a barrier that is a few meters off shore that has provided a wonderful calm oasis for swimming, plus, it has now turned into a reef with a resident turtle family and a wealth of different sea creatures that make for some amazing snorkeling. Also thanks to our fantastic Caribbean weather our ocean waters are most times very warm and inviting. Thanks so much your support!
Now to talk about the best feature of our resort. Our Associates! We have a Fantastic team of associates who work very hard at making you our valued guests feel welcomed, coupled with their unique brand of Kittitian hospitality our associates have truly made this resort a home away from home for all of our visitors.

I am very pleased that you spent some time getting to know us and I hope that next time around you will join us for more than just one day.

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
San Marcos, Texas
1 review
Reviewed 20 July 2014

Our room was right next to the north pool and a quick walk from the beach! The pizza shack was awesome and the staff was incredibly friendly, they made sure you got a taxi quickly and always asked if you were enjoying your trip, and even recommended the fun places to go on the island. I'm convincing my family to go back and stay here again next year but for two weeks instead :)

Room Tip: In my opinion, I think the cable bay house has the best location!
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Sara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 21 July 2014
Hi Sara

Thanks so much for spending some time with us and your wonderful words about our associates. Sounds like you had one of the best locations on property with the only decision for you being to choose between the pool and beach.

I hope you do not have a lot of convincing to do with your family, however allow me to offer some assistance. Our property offers a pristine beach, 3 pools, 18 holes of championship golf and the 35 000 sq ft Royal Beach Casino which boasts 34 gaming tables. The resort also features 393 luxurious rooms and suites, eight restaurants and three lounges, and The spacious Emerald Mist Spa which is comprised of 15,000 square feet of beauty, health and therapeutic facilities.

That is just some of the things at our property, the island features The St. Kitts Scenic Railway which provides guests with a relaxing and unique way to tour the island. The Brimstone Hill Fortress National Park which is a delightful trip back in time, where visitors can explore one of the best preserved historical fortifications in the Americas. There is Romney Manor which was once owned by ancestors of President Thomas Jefferson, and is a striking estate rich in history and is home to the Caribelle Batik factory, which produces unique, dyed fashions and wall hangings. One of the most significant landmarks is Independence Square, built in the late 1700s as home to the slave market, the square rapidly became the administrative, commercial and social center of Basseterre the Capital City. It was officially renamed in 1983 to commemorate St. Kitts and Nevis’ independence from Great Britain.

Now if that does not convince them nothing else will. You will definitely need the additional days to enjoy all that our resort and island has to offer.

We hope to see you again real soon!

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newberry, Florida
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 July 2014

my stay at St. Kitts Marriott Resort & The Royal Beach Casino was generally a fun one,though there are afew positives and afew negitives.(TIMESHARE)
POS: Clean well run resort that has good food,nice pool with swim up bar..service, was good,
locals were very friendly and helpful,beautiful plants..The ocean was crystal clear warm (we just returned). the water is abit rough.

Cons; limited water activities,ie parasailing,jet skiing..they do offer a snorkeling trip which was fun.. ect..lots of seaweed ..OMG the roads were bad no street signs! ...gas stations for a rental car? very hard to find...downtown was busy but very hmm old I suspect it will get better..
Management..I did e-mail them twice and actually called requesting a room with a view a surprise for my wife on our anniversary..we received a clean room ..with a view of there back wall ..Arubas Marriott did a great job helping me last yr with the same request.....!we were on the first floor no view and noisey second floor tetants
Overall; This was a nice resort ,locals were very helpful..not much to do...go on the snorkel trip,(
LeewardIsland Charter) ... safe for familys a quiet resort..abit pricey

Room Tip: try to get a third floor room or one near the pool if you have kids
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank beachman31749
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 24 July 2014
Google Translation
Sehr geehrter Herr Mittermuller,

Vielen Dank, dass Sie sich die Zeit genommen haben unsere Kundenumfrage auszufuellen.

Wie wir dem Fragebogen entnehmen koennen, waren Sie mit der Sauberkeit in Ihrem Zimmer nicht zufrieden. Bitte nehmen Sie unsere Entschuldigung an. Dies ist ein Ausnahmefall and keine Widerspiegelung unseres Servicestandards.
Wir legen grossen Wert auf Kundenzufriedenheit und es tut uns sehr Leid, dass wir dieses Mal nicht Ihren Erwartungen entsprechen konnten.
Wir warden Ihre Feedback weiterleiten und Sie koennen davon ausgehen, dass Ihr naechster Aufenthalt bei uns einwandfrei sein wird.

Wir hoffen Sie, in Zukunft wieder in St. Kitts begruessen zu duerfen.

Mit besten Gruessen,

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South San Francisco, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 July 2014

Sorry for the late review, life has a way of keeping me busy. We went the beginning of June. We enjoyed our time on St Kitts and at the Marriott immensely!!! Their were 2 areas of disappointment. My 1st was my ocean view. We had a room that was not near the ocean but you could see a small part of the ocean between 2 other buildings. Not exactly what I had in mind, when I booked an ocean view room, but they consider it an ocean view room. The other was, the kids activity area was being renovated and there wasn't a lot for my teenagers to do in the late afternoon early evening. Other then that the room was nice, clean and spacious for our family of 5. The pools were nice and we never had a problem finding 5 chairs together. The beach was nice and the water was nice for my 3 teenagers to enjoy! We choose to make this a relaxing vacation and we were able to relax!

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 21 July 2014
Hello there Maria

Whether late or early we appreciate you taking the time to provide us with your feedback. We are so happy to hear that you enjoyed your time here with us.

Unfortunately you were not totally satisfied with your room location particularly the view, please accept our sincere apologies. The satisfaction of our guests is always our highest priority, and we express regret the view did not totally meet your expectations.

Our Recreation Department hosts a wealth of activities throughout the day for all our guests. They are posted on the board just opposite the towel hut as well as listed in the resorts daily paper the “Sugar City News”. Some of the activities offered are Table Tennis, Bocce Ball, Wii Game Challenge, Pool Volley and these are just to name a few.

I am so glad to note that you did enjoy the pools and the abundance of chairs perfect for lounging around and soaking up some rays.

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire, United Kingdom
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 July 2014 via mobile

Apologies for the late review but this hotel was brilliant and of a very high standard, me and my partner stayed at this hotel while holidaying in Nevis and it was paradise the food was of very good quality every meal was very enjoyably and so where the drinks we stayed across the path from the main block in a more private area and it was very quite while being close to everything.

Stayed August 2013
Helpful?
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 19 July 2014
Hello Andrew

Apology accepted. We appreciate your wonderful thoughts no matter the time. We are glad that you got to experience some quiet and privacy while still not being too far away from the action. That is one of the perks of having a 26 acre property.

We look forward to seeing you again and we hope it is sooner rather than a little later.

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 July 2014

Top class hotel, we had a 14 night all inclusive with B/A and didnt want for anything. 3 large swimming pools, beach was clean and all sand, but remember this is the Alantic side, so whilst there is always a cooling breeze, there are the alantic rollers bringing in lots of seaweed which is cleaned off the beach every day still not pleasant to swim in, Food is top class , 5 restaurants breakfast and the lunchtime beach were excellant with the staff prompt and attentive to you requirements, however the evening ones ,Grill,Seafood and Italian whilst food was excellant and steaks to die for, you might die waiting for them ,staff didnt have a clue in these

Room Tip: Beach view, ie cockleshell block 13 was very good
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank don n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 19 July 2014
Hey Don

Thank you so much for providing us with a Top Class review of your stay with us.

We are so pleased that you enjoyed the resort and our amenities, we do aim to please our guests in every possible way. We are so sorry that you felt the service was not up to par in some areas. We will be using your review as an example in upcoming staff training programs so that our associates can better understand how their actions can impact the guest experience.

We truly appreciate you sharing your thoughts with us, as we strive to deliver exceptional service now and in the future

Jacques Hamou
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Dallas
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 July 2014

This property is beautiful, and on a wonderful beach. Staff is sweet and friendly - know many of them by name. Although there are communication problems between the staff, enjoying your stay at this Marriott is not hard to do. The disappointing thing for me, as a travel agent, is that I have booked over 300 room nights at this resort in the last 5 years, but there is different leadership team every year - staff do not stay long here for some reason. I'm Marriott Platinum, and consider Marriott to be one of the best organizations to reward loyalty - but this Marriott does not. After 5 years of groups, I was told they could not give me any discounted rates - they have gone up every year, even in the middle of hurricane season. I think they are perhaps experiencing some financial difficulties, and need the income, and are not willing to work with travel planners for a great experience. Communication is so-so at best, misunderstandings abound, and in the last five years, I have never arrived on property with rooms correctly assigned, confirmations done correctly. Every year I have to be after them constantly to please correct an invoice or a statement. In addition, the travel agency bonuses are never done without extensive requests, and always 90 - 120 days late. Alas, I think I simply cannot go through another year of hassle. But, for a couple doing a simple reservation, just make sure everything is confirmed before you get there.

Room Tip: I prefer a Royal Suite on 5th Floor, near the elevator - wonderful view.Ocean side villas are very p...
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  • Stayed March 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank TexasTravelAgent_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 21 July 2014
Hello there Texas Travel Agent

Thank you so much for the taking the time to provide us your feedback and returning year over year to our property. It is fantastic that you are such a frequent visitor that you do know the names of our staff and am sure they know your name as well.

Just so you know we do have quite a number of staff members who have been with the company since it opened its doors in 2003 and senior leaders who have been here for over 10 years.

We do continue to offer group rates for groups staying with us a minimum of 10 rooms per night. Unfortunately due to factors such as inflation the rates increase slightly year over year however we have not seen a significant increase between 2013 and 2014 when comparing groups of similar size over similar travel dates. All rooms are subject to availability and over certain dates when we do not have availability we always offer alternate dates.

We welcome you to contact us directly to discuss your group requirements by phone or via email to mhrs.skbrb.snr.sales.mgr@marriott.com or submit an RFP on stkittsmarriott.com/events.

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about St. Kitts Marriott Resort & The Royal Beach Casino

Property: St. Kitts Marriott Resort & The Royal Beach Casino
Address: 858 Frigate Bay Road, Frigate Bay, St. Kitts
Region: Caribbean > St. Kitts and Nevis > St. Kitts > Frigate Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Frigate Bay
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — St. Kitts Marriott Resort & The Royal Beach Casino 4.5*
Number of rooms: 389
Official Description (provided by the hotel):
The Marriott St. Kitts Resort & Royal Beach Casino captivates you from the moment you see it, immersing you in the culture and atmosphere of this most relaxing and romantic of Caribbean Islands. Our breathtaking St. Kitts resort hotel offers an unparalleled island vacation experience. Luxury guest rooms, trimmed with West Indian accents and cutting-edge comforts, are spacious and welcoming. That same Caribbean flavor sets the tone in our 8 restaurants and 2 lounges. For entertainment and relaxation, the resort also offers the 35,000 sq ft Royal Beach Casino, the 15,000 sq ft Emerald Mist Spa and boasts an 18-hole championship golf course at the Royal St. Kitts Golf Club. ... more   less 
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Also Known As:
St. Kitts Marriott Resort & The Royal Beach Hotel Frigate Bay
St. Kitts Marriott Resort And The Royal Beach Casino
Marriott Frigate Bay
Marriott St Kitts
Frigate Bay Marriott
St. Kitts Marriott Resort & The Royal Beach Casino St. Kitts And Nevis

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