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“Its like a Hidden Gem in the Caribbean!”

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St. Kitts Marriott Resort & The Royal Beach Casino
Ranked #1 of 4 Hotels in Frigate Bay
Certificate of Excellence
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Its like a Hidden Gem in the Caribbean!”
Reviewed 15 August 2014

From the time we landed it was like a huge burden of what I left back home already taken off, the Island is absolutely beautiful, we was greeted by a man in a straw hat named Orbon who was so friendly and comforting and then was served a refreshing beverage upon our arrival at the hotel, the check-in experience wasn't exactly great, the girl who checked us in kahea seemed very grumpy and unfriendly I actually was very jealous of the other couple beside us who were checked in by a guy who seemed more friendly. The hotel is huge we stayed in building 13 in an ocean view room and it was absolutely breath taking, the hotel has 3 fine dining options a steakhouse, Italian and seafood and I approve all 3 the food is amazing even though the service is a little slow but that didn't bother me much because we were on island time,Definitely do an island tour it will be so worth it especially if you use Uncle Millie he is fantastic, I will definitely be back in the near future!

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Helga P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 20 August 2014
Hello Helga

We are glad that we were able to assist, even temporarily, removing some of the burdens of life. For that short space in time we have definitely done our job.
We are delighted that your experience was pleasant and most you encountered showcased what we are very much known for and that is our Kittitian Hospitality. Our resort does offer some exceptional views and just so you know, we are continuing our efforts of improvements in all our different areas. Thanks for highlighting our signature outlets which have seen tremendous success with the recent addition of 3 new F&B leaders. However we will not stop there, our efforts will continue.
Thank you also for the kind words expressed about our hospitality partner, the taxi drivers are seen as an extension of the resort as they provide a wealth of insight into the culture of this island and the people themselves. We look forward to hosting you again and like you said in the “near future”.

Jacques Hamou
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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English first
Hartford, Connecticut
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 August 2014

We arrived late night and I had no idea what to expect. It was our first time to St Kitts and this Marriott. All I can say is WOW. Great service from the time we pulled up in the taxi. We were offered some tasty island drinks (non-alcoholic) while waiting in line to check in. Staff was very attentive despite the crowd. Got our bags right away and gave us useful information for taking the water ferry. Everyone seemed alert, friendly, and professional! Then we received a free upgrade with a balcony. The hotel looks like an Italian palace...it is so beautiful. We ate a very good dinner in the on site restaurant (Cafe Calypso) that night. Again, there was quite a line of people-most getting ice cream, but the staff was great. Obviously they are used to handling sleepy customers! The next day we were greeted by a gorgeous view from our balcony room. The room was tremendous. Deep, soaking bathtub. Outstanding bedding. It is far above your standard hotel room. The buffet breakfast was DELICIOUS!! Again, great great staff. Great ambience. The whole shebang. We had a few hours before we had to take the water ferry so we went passed the pools to the GORGEOUS beach. What else can I say? We were one happy family when we left. I have plans to return to this hotel in December for the music fest. I am sold on the incredible service and friendliness of this place. The only thing I object to is the dancing girls outside the casino. Maybe they could step inside??

Room Tip: Splurge and get the balcony view in case you don't get a free upgrade. It is the greatest feelin...
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CoCo775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 15 August 2014
Hi There CoCo775

Thank you for this fantastic feedback. We strive every day to ensure you our valued guests receive the very best experience while staying with us. We are so glad that you enjoyed your visit. We most certainly appreciate all the praise for our very hard working associates whose efforts continue to make our resort shine. It seems you already have your next visit in mind and have chosen a wonderful time. December is Carnival time, when we celebrate the year past and look forward to the upcoming year.

We certainly appreciate your feedback and we look forward to your next visit.

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marietta, Georgia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 August 2014

Where do I start? Second trip to St. Kitts Marriott Resort.
This was a great stay from start to finish. We traveled with other couples which made the adventure great fun.
Check in was fast and our bags actually beat us to our room. WELL, ok so we went straight to the poolside bars. The poolside bars make great tropical concoctions.
Walking out the back of the lobby you are in an open atrium that faces the property, pools, resturants, and finally the Ocean.
All of the staff are very friendly and helpful. They appear to want to make sure that you have a great experience. Or maybe they want to be sure to get good reviews???
The rooms are spacious, modern and extremely clean.
The selection of resturants on the property is so great that you do not have to leave the hotel to find a menu that satisfies. Everything that we has was well prepared both steaks and seafood.
One evening the manager held a reception for Marriott Rewards members and the whole management staff was there to greet and welcome us.
Please remember that this hotel is on the ocean side of the island so there is usually a slight breeze coming in off of the water, this is pleasant when you are at the pools, in the atrium etc. But we suggest that you make use of the beachside chairs when you are on the beach. If you try to lie on a towel in the sand you will find yourself slightly more sandy than when you first lay down. The waves are great for just playing and body surfing in the beautiful clear water. The beach is virtually yours in both directions and not at all crowded.
Take advantage of the concierge desk. They can make reservations for trips and transportation and they make things a lot easier knowing on the front end what everything will cost.
We strongly suggest that you take time to go on the full zipline trip. But make sure that you go on a day when the cruise ships are not in port. If you go early you are not crowded or rushed and your guides will make sure that you have a great time. We have ridden other ziplines but these are by far the best we have been on.
If you are going to the seafood shacks directly across the island you can take a five minute taxi ride or walk about half an hour. Make sure to ask at the desk if they are going to be open when you get there-- we didn't the first time but it was a fun walk anyway.
Oh yes---if some guy with a baby monkey comes up and offers to let you pet it --don't do it unless you want to get hit up for $20 for taking pictures with the monkey --after you are finished.
The golf course is a couple of minutes ride away but we did not play it so I can't comment on it.
This was one of those memorable trips that we want to repeat again in the near future.

Room Tip: Our room faced inland-West so in the morning we were able to sit on the balcony in the shade while w...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
7 Thank Don S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 8 August 2014
Hey Don

Thank you so much for this wonderful review, we love great reviews but even more important to us when you our guest truly enjoy an amazing experience with us. Thanks to you and this fantastic review there are brighter smiles and some high stepping around the resort. We have sent this to every outlet as a Thank You to our associates for a job well done. We will also be sending a copy to St Kitts Sky Safaris so they can also celebrate your review.

We look forward to your visit in the near future as it was our pleasure hosting you. Until then, best wishes.

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buena Park
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 August 2014

Visited this resort 7/24 -8/2 /14. We are Marriott timeshare owners in Hawaii, and this year decided to make our first visit to the carribean to stay at this resort in St Kitts and are glad we did. This resort is both a hotel and timeshare amenities open to all. It has 5 restaurants, several pools one with a swim up bar, a casino, ocean view golf course and sits along side an incredible beach front. This is the perfect place to catch up on some R & R and do nothing if you choose. After relaxing on the beach we took walks in the ankle deep warm waters for miles each day. Everyone who works here gives you outstanding customer service, from the bell boy to the front office staff, to the tec staff. Using our rewards points we arrived a day early and stayed in the hotel, before our 8 day stay in the timeshare. Hotel experience was very nice with views of the main pool and distant ocean. We were told that our timeshare location would be steps from the beach but on the first floor, which we were disappointed to hear. When we requested to be moved to a higher floor we were accommodated with a move to the 2nd floor on the 2nd day. The ocean was 20 yards away giving us incredible views. Rooms were very spacious 1400 sf. Had a little problem with maintaining a wifi connection but received outstanding service from the tech staff to correct the problem. Good variety of restaurants on the premises but expensive, try beachfront restaurants on the strip to get island feel, Shicketty Shack great for lobster. Early on we met a local tour guide "Mr. Sunshine" who took us on some incredible excursions around the island and accompanied us to the nearby island of Nevis, introduced us to some great restaurants, and taught us his interesting culture. He was patient and very personable. His prices were much more reasonable then the hotel sponsored tours. You can find him on the internet at stkittscaptainsunshine.com. Overall a wonderful relaxing experience, will return someday.

Room Tip: Beachfront above 1st floor
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Cruzzer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 8 August 2014
Greetings Cruzzer1

Thank you so much for this amazing review, we are so glad that you decided to give us a try and are over the moon that we did not disappoint. We truly work hard at offering the best experience to you our guests and we are glad when these efforts pay off. We have been blessed to have some sterling partners in this industry working alongside us and we view them as an extension of our services, will definitely be sharing Kudos with Captain Sunshine for his wonderful service. Nevis our sister island is definitely a must visit whenever you visit us, where else can you get 2 islands for the price of one.

Thanks for the love and we hope that you’re someday turns into real soon!

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Windsor, Connecticut
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 August 2014

It was our first trip to St. Kitts and we really enjoyed the resort (stayed for our anniversary). Staff were friendly and helpful (although a few did appear as if they would rather be getting a root canal than working). But people who pay off-season prices shouldn't complain about off-season service. Clean beach with shaded canopies. Golf course is a must for those who like to play. Challenging and in great shape with reasonable resort greens fees. Casino was not crowded at all-- wait staff were constantly bringing complimentary drinks which was nice. St. Kitts is a quiet island with minimal development on it; this resort is definitely the center of activity on the island. Didn't have that great of an experience at the italian restaurant; heard good things about Blu but didn't make it there. Doormen, bellhops, concierge, and desk staff were all extremely welcoming. Hotel room was spacious. Having access to on-demand movies in the room would make a nice addition. Not sure if we will make it back to St. Kitts, but if we do we will definitely stay here again.

Stayed July 2014, travelled as a couple
Helpful?
Thank Cpblocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 8 August 2014
Hello there Cpblocks

Thank you for taking the time to provide us with your feedback, we truly appreciate it. Congratulations on your anniversary! We are happy that your overall experience was positive and you enjoyed all that our Resort and island has to offer. We do appreciate your candidness concerning areas of development and we always welcome these types of feedback to help improve our products and services.

We welcome you to visit if your travels ever bring you back to our shores.

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eden Prairie, Minnesota
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 August 2014

Our family has been to the St. Kitt's Marriot four times. We appreciate the clean resort. The villa's are quite spacious. Staff and service is always top notch. We enjoy the quite of the two side pools, at the same time appreciate the party at the big pool. Marriott offers many activities to keep our family happy. We prefer St. Kitt's to other over-crowded, Americanized Carribean islands. The slower pace and true Caribbean culture is still maintained. We enjoy the local restaurants that serve jerk chicken with island vegetables right on the beach. If you want high rises, with American sports bars and cheeseburgers, go elsewhere. A day trip to Nevis is a great option for more island adventures.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank Kate H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 7 August 2014
Hey Kate

We have been honored to host you and your family 4 times and we look forward to the 5th. Our 3 pools are indeed themed to accommodate all our guests and their different needs. We are glad that you appreciated our Caribbean feel and style as after all we are in the Caribbean! Plus, you get 2 islands for the price of one, just a short boat ride away you can visit our sister island and enjoy all that she has to offer. See you soon!

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hazle Township, Pennsylvania
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 August 2014

We recently visited The Marriott Resort and Casino in St. Kitts for the first time. The resort was phenomenal. The staff there was very helpful anytime you needed it. The grounds were very clean. And the restuants in the resort were second to none. I would send everyone there that was visiting St. Kitts. This was a 4 star resort in my opinion. The only thing I would change would be having wi-fi in the rooms. It is available, but for an extra cost. I can see their reasoning behind it though. The free wi-fi is available in the lobby, which is a good idea because then you can order drinks while you are using the computer. Pam, who is in charge of all your tours you plan to take is very good at her job. Very friendly.

Room Tip: I really don't think there is a bad selection.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Caveman1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 7 August 2014
Hello Caveman 1977

Hi-fives are in order around the resort. We truly appreciate these wonderful words of appreciation and we look forward to hosting you and your friends in the future

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about St. Kitts Marriott Resort & The Royal Beach Casino

Property: St. Kitts Marriott Resort & The Royal Beach Casino
Address: 858 Frigate Bay Road, Frigate Bay, St. Kitts
Region: Caribbean > St. Kitts and Nevis > St. Kitts > Frigate Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Frigate Bay
Price Range (Based on Average Rates): ££
Hotel Class:4 star — St. Kitts Marriott Resort & The Royal Beach Casino 4*
Number of rooms: 389
Official Description (provided by the hotel):
The Marriott St. Kitts Resort & Royal Beach Casino captivates you from the moment you see it, immersing you in the culture and atmosphere of this most relaxing and romantic of Caribbean Islands. Our breathtaking St. Kitts resort hotel offers an unparalleled island vacation experience. Luxury guest rooms, trimmed with West Indian accents and cutting-edge comforts, are spacious and welcoming. That same Caribbean flavor sets the tone in our 8 restaurants and 2 lounges. For entertainment and relaxation, the resort also offers the 35,000 sq ft Royal Beach Casino, the 15,000 sq ft Emerald Mist Spa and boasts an 18-hole championship golf course at the Royal St. Kitts Golf Club. ... more   less 
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Also Known As:
St. Kitts Marriott Resort And The Royal Beach Casino
St. Kitts Marriott Resort & The Royal Beach Hotel Frigate Bay
Marriott Frigate Bay
Marriott St Kitts
Frigate Bay Marriott
St. Kitts Marriott Resort & The Royal Beach Casino St. Kitts And Nevis

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