Firstly, let me say that overall, we had a pleasant stay at the Marietta. It is a nice little hotel and the staff are friendly and generally very helpful, for example they booked a hire car for my wife and I. My disappointment was that when we booked through Imperial Travel Ltd (won't do so again) who used Hotels4U to book the Marietta, we were promised a room with a pool/garden view. On arrival, we were put in a room with neither a pool or garden view and despite the owner's insistence, looking over someone else's back yard (and a very barren one at that) IS NOT a garden view! The room was basic (I'm not sure what the definition of 'superior' is meant to mean in the description on the booking) but was adequate. I had to ask for a sharp knife to be able to slice bread etc., I was given a steak knife. The shower was not brilliant, the water went all over the floor around the sink and toilet, I was given a bath towel to mop up the overflow! The only annoying thing was a very noisy fridge which was well past it's sell-buy date. I did not complain about the fridge, we just put up with it, however another couple did complain and I believe theirs was replaced. Despite following all of the appropriate procedures, taking the matter up with the owner, contacting the people on the booking details and emailing Imperial Travel, we got no-where with requesting a room move. On returning to the UK, we took the matter up with Imperial Travel Ltd, the owner continually passed the buck onto Hotels4U, they passed it on to Marietta who passed it back saying we had a garden view! I only wish I had the foresight to take pictures of the supposed garden which was not even in the grounds of the hotel. Apart from the barren garden view, our other view was onto a number of apartments in a little square from our balcony, not the most aesthetic view. We had one meal at the hotel which was very good, however, as you can eat out very reasonably, we chose to eat out most days and have breakfast in our apartment. It would appear from the return clientele and the positive comments that Marietta is a popular hotel. It did clearly show that Marietta had her 'favourite' customers and they were given the rooms of their choice. If we had been given what we booked for and were indeed promised (in writing) by Imperial Travel and Hotels4U, I dare say I would not be making these comments. I am unhappy that the Owner of Marietta insists that we had a garden view when we most certainly did not.
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- Also Known As:
- Marietta Hotel Apartments Rhodes/Pastida