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Cinnamon Wild Yala
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Reviews (1,847)
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Reviewed 7 June 2013

we came there for 3 night stay with my family.. me and my family loved everything about there... lovely place, food and best of all is the service.. i really owe the front office team for supplying all my demands as i travelled with two kids under 2 years old.. i highly recommend the place for anyone who wants to visit and im surly waiting for our next vacation to visit the place again.. definitely 5 starts from me n my family for making our stay special with the friendly service !! cheers !!

  • Stayed: June 2013, travelled with family
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2  Thank shanaz s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this reviewResponded 8 June 2013

Thank you for your feedback on your stay with Cinnamon Wild Yala. We are thrilled to know that you enjoyed your stay with us. We have shared your warm sentiments with the relevant staff concerned and they too are delighted to receive your words of appreciation. We are happy that our hospitality contributed to make your holiday stay memorable. We hope to welcome you back for another relaxing time in our beautiful resort.

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Reviewed 5 June 2013 via mobile

My husband booked a night for us here as we are currently traveling through Sri Lanka and his plan was for us to arrive lunchtime, checkin and go for an afternoon safari and return in the evening for a celebration last night.

Having booked it on the go, we simply looked up "cinnamon wild" on google maps, downloaded the booking confirmation email and were on our way. When we arrive at the location shown on maps, there is nothing resembling a resort there. When we look at the confirmation email for an address, Cinnamon Wild has given only their PO box address for hotel address!!! It gets worse, we dial the contact number listed and it goes to voicemail directly!!! So here we are with no access to Internet or anything that will tell us where this resort is!! Long story short, 2 drivers and 4hrs later, we finally find the place, more than 25kms away from where maps depicted their location was!

So we arrived, exhausted and told them of our experience and showed them the booking voucher that listed a PO box address as hotel location and the phone number that went to voicemail. They cheerfully laughed and said "oh that's a Colombo office number and its closed already." While the reception staff were friendly and tried to alleviate our exhaustion by asking us to sit while they processed our check-in, they didn't exactly respond to the matter of their hotel not giving its location address accurately. One of the receptionist tells us upon presenting us with our room key that the manager was offering us a "discount" if we would like to stay another night due to our late arrival. The discount was 50% more than the price we paid anyway. What a joke!! Furthermore, the manager being alerted to our situation, felt the need to offer us the discount through the receptionist but didn't see it fit to come out and talk to us and maybe even apologise for the mess up!!

The last straw was when we arrived at our room, the receptionist hurried in behind us and told us that our booking did not include breakfast and that it would be $50 additional. We had booked the room on Agoda (via trip advisor app) - for the same price there was the option of "jungle chalet room only" reflecting a 50% discount, and a "jungle chalet" reflecting 76% discount and seeing as both listings had the same features one could only assume, as per numerous other bookings we've made through Agoda, that the non room-only option included breakfast. Even though we showed her the screen captures we had made when making the booking and explained the above, not to mention the already disgruntled state we were in at having booked a hotel that saw it fit to provide a PO box address and contact number that went nowhere afterhours, they didn't seem to see anything wrong in hustling us to pay an exorbitant fee for breakfast.

My husband asked to speak to the manager and explained the situation of the incorrect details on the booking voucher along with the matter of the breakfast inclusion. The floor manager was having his dinner so my husband was told to come back later. When we were having our dinner though, the manager has no qualms interrupting it. The manager tried to pin it all on agoda, but my husband explained that we have booked with them on numerous occasions around the world and never had such an issue, and that it is the responsibility of the hotel to provide accurate location and contact information to their booking vendors!! And to monitor the listings of their rooms and change the titles of their listings and specify if breakfast isn't included in the option that would otherwise reflect that it was!! The floor manager said he would speak to the general manager and respond in the morning.

In the morning, when we walked past reception to get to breakfast, the same floor manager was present but he made no move to approach us. Instead it was the receptionist who came out to greet us and asked if we would be staying another night. My husband informed her he was waiting on a response from the gm to make a decision on that and she said, "yes my manager tells me that after he spoke to the general manager he can do just 5% (dollar value of $2.50) more discount for second night." Which was in no way a deal again considering booking it online was still going to be much cheaper!! Completely ridiculous and preposterous that he considered that a rectification to the problem, made worse by the fact he had not even seen it fit to inform us himself.

In that instant, even before breakfast, we made the decision to leave the place immediately. Despite the tasteful rooms and smiley chirpy staff, it comes down to a matter of principles and this place is just badly run from the management down!!

Food wise - for the price they charge the food is only average and drinks are overpriced and that includes juices which are incredibly watery in comparison to similar price range hotels across Sri Lanka. Standard of food and beverage at Chaaya Tranz for example far surpasses.

If you want to book it I suggest you check for the address and note it down before you go and DO NOT rely on your booking confirmation email. Also don't expect any apology or accountability for their mistakes!

  • Stayed: June 2013
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5  Thank trottingfeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this reviewResponded 6 June 2013

Thank you for your feedback on Trip Advisor. We sincerely regret the inconvenience caused as a result of the incorrect contact details of the Hotel being mentioned on the Agoda Hotel voucher. We have contacted agoda and made the changes immediately. We will ensure that this sort of predicament will not be faced by any guests in the near future. Thank you very much for raising your concerns and for your detailed feedback which is invaluable to us. We certainly hope you would visit us again for a holiday that we guarantee, will be memorable.

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Reviewed 3 June 2013

I loved it here. Beautiful place in the middle of a nature reserve with the view of a watering hole from the pool. Food was the best I had in Sri Lanka and rooms were amazing. I loved that you had to be escorted to the restaurant for dinner in case the elephants were wondering through.

Room Tip: just stay here and dont go anywhere wlse
  • Stayed: September 2012, travelled with friends
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Thank Poppy28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this reviewResponded 5 June 2013

Thank you for your feedback on Cinnamon Wild Yala. We are truly elated that you deemed our Hotel as your most favorite Hotel. We are glad that you appreciated the hospitality as well as the wildlife that roam free within the premises which itself becomes a unique experience. While thanking you for taking time to write to us we eagerly look forward to your next visit.

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Reviewed 3 June 2013

We really enjoyed our stay - we're a family of four with kids aged 8 & 11. The jungle chalets were very comfortable for us, the youngest slept with us in a large king bed and they made up the day bed for our older daughter. Plenty of room left, and a large bathroom. The chalets are scattered around the main building, and you often see monkeys, water buffalo, wild pigs, etc., walking in between. They have guards that walk with you at night (or anytime you request) - which was needed! All in all a great place to stay while you enjoy Yala National Park.

  • Stayed: May 2013
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Thank miloskost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this reviewResponded 5 June 2013

Thank you for your feedback on our Hotel. We are delighted that you enjoyed your stay with us. We are glad that you appreciated the spacious jungle chalets as well as the close proximity of the Hotel to the Yala National park. While thanking you for your feedback, we eagerly look forward to your next visit.

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Reviewed 3 June 2013

My boyfriend and I stayed at this hotel when it was formerly known as "Chaaya Wild". We stayed here for 2 nights, and had an amazing time despite the rain. The jungle chalets are literally in the middle of the National Park, and we had wild monkeys and boars literally on our doorstep! The chalets are very clean and comfortable, and nicely decorated. The hotel and grounds are beautiful, and I loved that the hotel was next to both a lake (with wild crocodiles everywhere!) and an amazing beach. We had a great time walking around and exploring these areas. The hotel also organised the safari for us, which was an experience that I will never forget! Despite the rain, we still saw plenty of animals (including leopards and tusked elephants), and it is something that I will definitely do again. On the day we left, the kitchen staff made us packed breakfasts which were ready for our 5:30am departure to the airport. This was great, as neither of us felt like eating so early in the morning, and had snacks to eat for the long drive.

The only downside of our stay was the service. On quite a few occasions we had very poor service- from waiting way too long for food or drinks to be delivered to our table on several occasions, to staff forgetting about our dinner orders,and forgetting to collect our baggage from our room when we were leaving for the airport at 5am, and also reception making a big mistake on our bill which took over an hour to resolve. However, this definitely did not ruin our stay, and I would more than happy to stay again. Just something to be prepared for! Overall, I would not hesitate to recommend this resort to anyone!

  • Stayed: February 2013, travelled as a couple
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Thank alyssajt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this reviewResponded 5 June 2013

Thank you for your feedback on our Hotel. We are delighted that you enjoyed your stay with us. We regret the inconvenience caused as a result of the lapse in service delivery which is sometimes experienced when the Hotel is running on full occupancy. Please be rest assured that we are continuously striving to improve our service standards and your feedback is indeed invaluable to assist us in providing a better service. Thank you for recommending our Hotel and we eagerly look forward to your next visit.

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