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“Friendly beach hotel”
Review of Insight Resort

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Insight Resort
Ranked #3 of 6 Hotels in Ahangama
Chester, United Kingdom
Level 6 Contributor
108 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Friendly beach hotel”
Reviewed 3 November 2013

We stayed here for two nights towards the end of an Exodus tour of Sri Lanka. The intention was to allow us to relax after a fairly hectic tour, and the hotel and setting allowed us to do just that. There were games of cricket, pool volleyball, beach walks, and a relaxing atmosphere. We took a boat trip on a nearby lagoon which was lovely. The food was fine, we had the evening buffet. I went down to reception to request an adaptor and it had been delivered to the room before I got back. The location is handy for the stilt fisherman, although they weren't fishing when we were there, just posing for photographs.

  • Stayed August 2013, travelled with friends
    • Value
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Helpful?
2 Thank Annie3974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahangama, Manager at Insight Resort, responded to this review, 13 November 2013
We thank you for all your positive comments about us. It certainly is an endorsement for all those who wish to make a booking to our Resort in the future.
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190 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Colombo, Sri Lanka
Level 4 Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 October 2013

"Dear Readers

We responded with quick action to a complaint from a guest who had got his foot injured in the pool at our resort. We promised to do a complete overhaul in the month of October to ensure that there are no further mishaps or accidents. The attached pictures will tell you how true we are to our promises – the pool has now been fully repaired and is in good condition.”

  • Stayed October 2013, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Dhanushka W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhaka City, Bangladesh
Level 5 Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 October 2013

The location of the hotel is excellent for those who love to walk around the beach at any odd hour of the day or night. One can enjoy the waves from the windows of the room or may look at the blue water while having breakfast. We stayed for one night only but might have stayed for another night if not in a time constrain. Food in the dinner was good and I must appreciate some innovative and experimental ideas with Sri Lankan cuisine. The singing group sang a special 'love song' for us. In the breakfast choice was rather limited but we liked it. The raw passion in breakfast fruit juice was very tasty. The room and bathrooms are big enough for easy movement. The staffs of the hotel are friendly but service is slow. Possibly they maintain the pace of the calm and quite environment of the whole area.

Room Tip: Rooms on the extended building are with better view.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Farid54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahangama, Manager at Insight Resort, responded to this review, 24 October 2013
Thank you very much for your great comments and endorsing the Insight Resort. Further at a time when just one in isolation has condemned our food quality as bad, you are praising it. Appreciate your comments about the limited breakfast choice – we shall look into that to further improve.
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Colombo, Sri Lanka
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2013

i stayed with my wife on FB basis in October 2013. the place is obviously under-utilized for it's advantages. meals were a disappointment. set menu dinner to start with absolutely no choice except for the question of fish or chicken. lucky to have a buffet for b'fast but then lunch was a disaster with just rice and curry without no choice again except for fish/chicken matter. no choice over dessert. it was no better than a meal served at a budget eatery except for the dish of fried fish. being a critique at food, one had to admit that the hotel was almost empty. point is that the few guests who stayed over deserved at least a few more choices on the set menu.

TIP - stay B&B or H/B and eat at the indian restaurant near the southern expressway exit (15KM from the hotel though). another option is Catalina grill right infront of Koggala airport with eating facility inside an used aircraft.

great location, great beach front, friendly, attentive and very pleasant staff. above average rooms in the new wing passable for 3.5 star only if it had a TV and coffee making accessories.

Room Tip: ask for a sea front room on the new wing ex. 406, 506
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PieceOfPizza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahangama, Manager at Insight Resort, responded to this review, 24 October 2013
First of all we are not in the habit of responding to comments under fictitious names as we are unable to trace his or her registration if this client has stayed in the hotel to begin with. As in today’s context many things can happen for business rivalry. Although we don’t practice such malicious things there are many others who do it.

However, I am reluctant to accept this comment as so serious since at the same time ‘Farid 94’ has commented that the food is good. Yet, if this client has definitely stayed at the Insight Resort, regret and sorry if you did not like our food.

The hotel is running at an average of 30-35% occupancy during the summer, which in my view is a good occupancy. We are already booked up for the winter 2013 at an average of 72%. For sure in the summer there are some days where only a few rooms are occupied, but as per this comment the hotel has operated a buffet breakfast. Being a 33 room hotel we do not operate a buffet unless there are more than 10 rooms occupied. On this basis as the guest says the hotel was empty I am a bit confused.

When a set menu dinner is offered, we do not offer a wide spread. Yes on a set menu we offer a choice of fish, chicken or vegetable on some days and on other days its fish, red meat or vegetable, as anyone would know this is how a set menu is operated but the quality is assured. Perhaps the client was disappointed that there was no buffet. We do not offer a choice of desserts for a set menu, yet if the clients do not like what is available and express so, we would easily offer the clients a choice of fruits. It is quite unfair to compare our kitchen to a budget eatery – this merely is an exaggeration. If you look at our past records the only flaw we have had in the past is the slow meal service which we accept and are in the process of correcting. I am sorry if the client has expected a choice of food more than a 3* property. Appreciate rating the hotel as a 3.5*, but we commit ourselves as a 3*. I am happy to note from the client concerned the good words about the staff and service level which in my view endorses that we are reaching towards an improvement in our service levels.
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London, United Kingdom
Level 6 Contributor
85 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 11 September 2013

We have recently stayed 1 night at Insight. The beach in front of the hotel is clean. There were a few fishing sticks set up but we never saw anyone fishing.

The room was spacious with a nice view of the ocean. Bathroom was spacious. Rain shower was good. Staff were friendly. Breakfast was okay. You can ask for cooked breakfast. Service was slow even though the place was quite empty.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank krnworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahangama, Manager at Insight Resort, responded to this review, 7 October 2013
We thank you for all your positive comments about us. It certainly is an endorsement for all those who wish to make a booking to our Resort in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 August 2013

Real shame as a great setting, nice rooms. However the service was poor. Food took 40 mins to arrive, and tour parties given precedence. Meal times are already v late for families, so don't expect to eat at a decent time. The pool is also a shame as a lovely pool yet appears hazardous - lots of injuries and cuts from the pool tiling. All complaints are met with little action. A real shame- could be a gem on the coast.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Anthony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahangama, Manager at Insight Resort, responded to this review, 7 October 2013
Appreciate your comments and thanks for endorsing it as a great setting. We accept the delays we have had in the restaurant service in the month of August 2013 due to an unexpected shortage of staff in the restaurant.

Sorry, but tour groups are not given preferences over others. It is just that the tour leaders talk to the group and take the orders well in advance so that as they come to the table the meals are ready to be served.

Our meal times are :
Breakfast 7:30 am – 10:00 am
Lunch 12:30 pm – 2:30 pm
Dinner 7:30 pm – 9:30 pm

We have now upgraded with more staff for the restaurant services and the Asst Resident Manager regularly supervises the staff with refresher training to increase the service levels and the food quality. In order to support, the kitchen has also been re organized to manage the fast movement of food. Thanks for commenting that it’s a lovely pool. After your comments a quick inspection was done and already the tiled ledges have been repaired. However we also found a few tiles broken inside the pool and thanks for bringing it to our notice. Arrangements have now been made to shut the pool for one week in the month of October to empty the pool, attend to the re-grouting and replacement of the damaged tiles. When the work is going on we will have some pictures uploaded onto our site.
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Colombo, Sri Lanka
Level 4 Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 8 June 2013

A quality Beach resort located in a quiet & calm location on the golden sandy beach in Ahangama , The natural corral reef breaks the strong waive & makes the ocean in to a safe place for a sea bath. The sound & the freshness of the sea breeze coupled with the lushes green surrounding relaxes your mind & body which makes your stay an unforgettable one.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dhanushka W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahangama, Manager at Insight Resort, responded to this review, 7 October 2013
We Thank you for all your positive comments about us. It certainly is an endorsement for all those who wish to make a booking to our Resort in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Insight Resort

Property: Insight Resort
Address: Galle Road, Ahangama 80650, Sri Lanka
Region: Sri Lanka > Southern Province > Galle District > Ahangama
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Ahangama
Price Range (Based on Average Rates): £
Hotel Class:2 star — Insight Resort 2*
Number of rooms: 53
Official Description (provided by the hotel):
It is a place to relax, rejuvenate, and experience heritage, culture, nature and the way of life in the remote south of Sri Lanka. A resort located in an area where you can also surf and dive. From the lush green garden walk on to the golden sandy beach where you can see the natural reef breaking the blue water to a gentle wave which transforms to a tiny bubbly ripple. Swaying and whispering palms blended with the sound of waves on the quiet beach takes you through a journey of serenity. The long lonely stretch of beach offers you peace in abundance and a dip in the warm Indian Ocean is rejuvenating. Lie under a palm tree and relax on this unpolluted stretch of beach. Learn the art of stilt fishing – a mastery passed down from generation to generation and enjoy the only village of stilt fishing in the world. ... more   less 
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Also Known As:
Insight Hotel Ahangama
Insight Resort Sri Lanka/Ahangama

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