My partner and I arrived at around midday and checked in. The receptionist wasn't exactly chirpy, but we thought everyone has their off days... however, reading some of the other reviews on here, every day is an off day.
We were given a password for free wifi, which was a surprise as we weren't expecting it. However, the internet doesn't work in the rooms. The only place it works is at a rickety table in the courtyard.
Accommodation doesn't normally bother us as it is usually only a base to sleep in and keep our stuff in while we're out adventuring, but on this occasion, we were both struck down with a bug and were unable to leave the apartments for four days. Both of us had high fevers. This is a prime example of a time when having a reception that was actually open sometimes would have been useful. There was nobody there to ask things like 'where is the pharmacy' or 'where is the doctor', and the window had a sign saying we could buy water from there (if it was open). We had to walk around with fevers in 30'C heat looking for a pharmacy as very few residents spoke English, and carrying 5 litres of water ten minutes from the supermarket with a raging fever is not easy.
In the whole week we were there, we only saw the reception open briefly twice. If we had lost our key or got locked out with our phones left in the safe, we would have been absolutely screwed and have to sleep outside. We also discovered that we had to pay €2 per day to rent the safe key?!? who does that?? I have never ever been to a place that charges you for the use of a safe. Even a crappy hostel I went to for £8 a night gave me a free key for a safe.
Inside, the rooms were a decent size, but spartan to the point of being uncomfortable. The mattresses were so hard I woke up feeling stiff and achey the first few nights. The two single beds pushed together had one pillow each, which was so thin and formless there may as well not have been there. At least it was clean. The place was cleaned every two days and to her credit, their cleaner is very good, and even tidied up after us not just cleaned. However, once we went out and forgot to take off the 'do not disturb' sign, and came back to find a bag of toilet roll and clean sheets just dumped outside the door. We left it, thinking she had put it there to remind her to come back later, so we took the sign off, and by evening it was still there.
The rooms were very hot and there was no air conditioning, but as we went in mid september, the evenings were nice and cool and there were no mosquitos so the windows could be left wide open all night.
SWIMMING: The beach outside the hotel is great for families with young children as it is in a small cove and the water only comes up to your knees, so we spent most of our time in the pool on the roof. It was clean and pretty peaceful there with beautiful views, and we often had the pool to ourselves for most of the day. There were toilets on the roof for the pool, but, another example of pathetic management - they had no soap in the dispensers, Although they were nothing like train station toilets (i.e health hazards) it was pretty obvious they weren't cleaned, and they never had toilet paper. I don't think management had even been in there for months.
We were told to pay for the safe when we checked out. Checkout was at midday. There was a sign saying to pay up the day before leaving. We were leaving at 5am. The reception had been shut the whole of the previous three days. There was a small note in german on a side door saying to leave keys in a mailbox. Nothing about money. We ended up putting it and the keys in an envelope and leaving it in the mailbox and hoping for the best.
TO SUM UP:
if you don't speak any spanish you will struggle. Most of the visitors are German so if you can speak german you may find it easier to get around. Car hire is about €30 a day and petrol is dirt cheap. Restaurants are cheap, booze is extremely cheap. The area is nice with lots of hiking, and the weather is lovely. It's a great shame as these apartments are in a lovely area and a beautiful building with fantastic views and incredibly peaceful atmosphere. It has a huge potential to be a really wonderful place, if management pulled its thumb out and a) bothered to turn up to work, and b) actually ran the place.
- Official Description (provided by the hotel):
- Our apartment complex is distinguished by its personal atmosphere, which is highlighted by the Canary architecture. The inner courtyard with a fountain in the center adds a magical quality to the complex, it radiates harmony. Let yourself be enchanted by the calmness and feel at home in the spacious apartments with a view of the sea or of the "Valley of the Great King", and revel above the roofs of the village in our private pool. Small stores close at hand and the coast promenade along our beautiful beaches invite for a walk. At the Residencial El Conde, relaxing holidays are guaranteed. ... more less
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- Also Known As:
- Residencial El Conde La Gomera/Valle Gran Rey