We've stayed at this hotel a few times. Only 30 minutes from Calais so it suits going out and returning to the UK. Nice grounds and you have a choice of the Chateau or the newer section and I think I prefer the newer. Nice walks around the area and they have a nice underused pool. The reason I won't be back - the restaurant. The breakfast is ok, just ok. Dinner is usually also ok but on our last visit just awful. The service was not good at our table but it was faster than the table next to ours. They were still waiting after 40 minutes. Our food was badly presented, cold and just totally unappetising. The wine is ordinary and slightly overpriced. I called the Maître D and complained bitterly telling him the restaurant should be ashamed to serve food this badly. To his credit he offered to replace our meals but this is never acceptable to me. On leaving I also complained to the evening manager. Everyone can have a bad day but it's what you do about it that stays with you. When leaving the next day I was presented with the bill. I asked if they had received my complaint. After some shuffling on their computer I was told "yes". So why have you not deducted the cost. Poor lady then phoned the Maître D and said "You were offered another meal". I told her unfortunately I was unable to pay for this meal. To my amazement she said there was no way to remove the cost because the rate included dinner - What? I said again I would not pay but then she said I must because the manager was away and she had no authority. Why don't I pay and when the manager returned he would call me and arrange a refund. I had a better idea I deducted a reasonable cost of the meal and asked that the manager call me or email me and if he could convince me that the meal was worth paying for, I'd pay.
I'm still waiting for any follow up.
My advice to anyone staying here would be to travel out to eat. There's plenty of nice places fairly nearby. Don't risk a bad evening in the hotel restaurant.
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- Also Known As:
- Chateau Tilques St Omer
- Chateau Tilques Hotel