This hotel does not match up to expectations as a 4 star, its a poor 3 star at best. The rooms are ok although not that much better than a Travelodge, and the air con didn't work, which was a real problem during the evening and nighttime. After messing up the reservation of one of our party, the receptionist booked a room at another local hotel, but tried to charge over 3 times the original agreed rate - very cheeky. After some discussion about this, they relented but then two separate members of staff told us that in fact there was availability at the Dioscuri after all. Following more discussion - they were very rude and clearly reluctant to help, the manager got involved and blatantly lied and said there were no rooms available. It was clear to everyone he was lying, even the staff looked embarassed and sheepish. The following day, during a discussion about rates and party numbers, the manager shouted in the face of one of our party- totally unacceptable under any circumstances. Whilst during our stay some of the staff members seemed to lighten up and become more friendly and helpful, the manager continued to march around the place giving off a very unwelcome vibe - completely unprofessional.
Breakfast is dreadful, and whilst one would expect different foods in different countries, the standard of what was served is in no way 4 star. Comparable to a 2 star.
In summary, I would agree with previous reviews that this hotel is very much set up to cater only for locals/ Italians in terms of the level of service that is on offer - we certainly didn't feel we were looked after or even very welcome. Considering this is a 4 star, with the rudeness, lying, lack of air con, and poor standard breakfast we experienced, we were very disappointed and would rate this hotel as 2 star.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, LoveHolidays, Hotels.com, Agoda, TripOnline SA, HotelsClick, Ebookers, HotelQuickly, Evoline ltd and Cancelon so you can book your Dioscuri Bay Palace Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Nh Hotels San Leone
- Nh Hotel San Leone
- Dioscuri Bay Palace Hotel Sicily/Province Of Agrigento - San Leone