If rated with a check-list I'm sure this is a 4 star hotel but not if you actually stay there. The rooms are well enough appointed and clean but the walls as so thin you can hear every word said in the rooms on either side! The public areas are well appointed and comfortable but the bar seems to close when the barman feels like it, we returned to the hotel planning to have a nightcap at 10.40 only to find the bar closed and the barman sitting behind the reception desk waiting for his shift to end.
Breakfast was OK but the same food for the two weeks of our stay and every day the adventure of tracking down missing cutlery, cups, saucers. Food was only replaced / refilled when guests pointed out the shortages, it never seemed to be anyone's job to check for shortages.
Clearly there is a massive need for staff training.
One of the reasons we chose this hotel was that it was a Best Western - we've stayed in a few before and always been satisfied with them - this one's a turkey.
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- Also Known As:
- Nh Hotels San Leone
- Nh Hotel San Leone
- Dioscuri Bay Palace Hotel Sicily/Province Of Agrigento - San Leone