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“Great service from an amazing hotel. 'Hidden Gem' springs to mind.” 5 of 5 bubbles
Review of Best Western Forest Hills Hotel

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Best Western Forest Hills Hotel
Ranked #1 of 3 Hotels in Frodsham
Certificate of Excellence
South Yorkshire
Level Contributor
97 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Great service from an amazing hotel. 'Hidden Gem' springs to mind.”
5 of 5 bubbles Reviewed 25 June 2012

This hotel is worthy of the 5 star rating of Excellent that is the maximum that Tripadvisor allows. From start to finish we enjoyed our stay and this was made all the better by the cost of the stay being very reasonable. I know in these austere times that people cannot always afford these short breaks and it seemed a shame to me that the hotel wasn't or didn't appear to be full as I think more people should visit the Forest Hills Hotel and experience what it has to offer. We arrived at around 5pm and the checkin was smooth and informative. First impressions of the hotel is that the parking is more than ample, the exterior looks in good condition and reception area clean, inviting and friendly.

Our room had excellent amenities and was very clean and smelt fantastic. As this is a no smoking hotel (there are signs all around explaining the fact) and being as we are both none smokers it was very nice to find the room in such great condition. The view was the most amazing view I have seen with extended for miles over rolling countryside. I have added a photo taken from the room - sorry for the weather as it was raining at the time and rather cloudy which was a shame. One other point i'd like to make about the room was the TV. Usually they are slow to operate and the remote's don't always work or the battery compartment missing etc but this TV was the best i'd ever operated. Very quick to react, many, many channels to watch etc so well done on this part. Another interesting fact was the information pack in the room - this held all the necessary details of the hotel and some times we have stayed away and it hasn't been present or maybe lacking in the necessary information but this covered everything in fine detail which was useful.

Out and about in the hotel everything was shining and looked brand new. All of the fixtures and fittings look like they came from a 5* hotel and i have seen many many worse 4* and 5* establishments than this 3* offering.

There are also leisure facilities which we used on the 1st day and consisted of a swimming pool, sauna etc and was fantastic. The man covering reception of this facility was also very friendly and worth a mention. There is also a bar downstairs overlooking the pool which serves food and drinks and although didn't eat at this bar did have a drink and again very friendly and helpful staff. In fact a special mention to the girl serving during our particular visit - sorry didnt catch her name but when we asked for ice for the room nothing was too much trouble she was even going to fetch some and take it up to the room for us - we said it was ok we'd wait for it in reception but still this kind of service would keep customers happy. It certainly did us. Thank-you

We had booked in for an 8pm sitting at the restaurant and we were sat near the 'hilltops view' which was nice. The food was fantastic and although there wasn't many people eating on this occasion there would have been enough staff to cope should it have been. The only hiccup came during payment time when the bill was incorrect but this was sorted with ease and upon checkout the next day it was correct.

Sleep quality was top class and the room was dark with thick blackout curtains and although there were people staying next door to us we heard nothing all night and slept very well.

Breakfast the next morning was also pleasant. Staff were friendly and efficient and we were seated again with views overlooking the hillside which was lovely. The quality and choice of the breakfast was good as well with special types of egg being prepared on demand for customers should they so wish like poached etc.

Sadly it was then checkout time (11am) and this was swift and easy.

So in conclusion... This hotel is well worth a visit and if we were to choose to stay in the area again then we would stay without question. It is well managed and friendly and although large in size you still get the feel of being special and looked after like you would in a smaller boutique style establishment. Again very well done.

Room Tip: Room 220 has fantastic views overlooking the rolling countryside
See more room tips
  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RingOandCrystaL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Best Western Forest Hills Hotel, responded to this review, 28 June 2012
Dear RingO and Crystal

Thank you for posting for recent review on Trip Advisor

I was delighted to read that you believe that we are an amazing hotel and a little Hidden Gem.
We are very lucky to be in such a lovely location located on top of Frodsham Hill yet so close to the attractions that the Northwest & North Wales have to offer.

All of us here at the Best Western Forest Hills are committed to ensuring every guest that steps through the front enjoys our facilities and hospitality in a warm and friendly environment.

It will give me great pleasure to pass on your kind and positive comments to all of the team here.

We look forward to welcoming you back in the not to distant future, keep an eye on our website for the planned events and promotions that will be taking place over the coming months.

Thank you again

Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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715 reviews from our community

Traveller rating
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See reviews for
197
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (141)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Fremantle, Australia
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 18 June 2012

Stayed Saturday, 16th June, 2012. Lovely welcome at reception - even had red carpet out but think that was probably for a wedding! Excellent spacious room (222). Good well prepared and presented breakfast. Also there for Fathers Day lunch on 17th which was excellent - even though the restaurant was busy our party were very well looked after. Would highly recommend.

Room Tip: We had 222 which was quiet with a lovely view (once the fog lifted!)
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  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gillianharrison29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 19 June 2012
Dear Gillian

Thank you for posting your recent review on Trip Advisor.

I was delighted to read that you had an excellent stay with us over the weekend and that you found everything enjoyable, I will pass on your kind comments to the rest of the team.

We are very lucky with our location and the views are quite breath taking.

We look forward to welcoming you back in the not to distant future, keep an eye on our website for the many events and promotions that we have planned over the coming months.

Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 16 June 2012

My daughter's wedding and reception was held in this hotel. There is nothing I could say that was not good about the whole day. Keiron the manager, takes charge of the whole procedure and puts everyone at ease and makes sure aveyopne is in the right place at the right time.
All our guests enjoyed the wedding, including those who had booked to stay the night also enjoyed the facilities of the pool and gym. Wedding breakfast was excellent. Well done to all staff who worked very hard.

Room Tip: I did upgrade to a superior room which was excellent, my only critisism is the pillows. ~they were r...
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  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank westiegeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 18 June 2012
Dear Scottygeorge

Thankyou for posting your recent review on Trip Advisor.

I was delighted to read that you and your guests who attended your daughters wedding have enjoyed your stay and the facilities the Best Western Forest Hills have to offer. I have noted your comment concerning the pillows we are in the process of replacing alot of them.
It will give me great pleasure to pass on your kind comments to the rest of the team here at the hotel.

We look forward to welcoming you back in the not to distant future.

Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 12 June 2012

We stayed at this hotel for two nights whilst visiting relatives in North Wales. Our room was on the first floor and comfortable with a great view over the coast. We had a swim every morning before breakfast and enjoyed the facilities which were clean and well maintained. Breakfast was very good and the staff were all very helpful during our two days. We use Best Western because many BW hotels take dogs and we can recommend this hotel if you have dogs as there is a good walking area around the hotel. Again staff were helpful in suggesting places to walk the dogs. Lots of car parking spaces. We had dinner at the hotel on our first night as we had travelled all day, however we found the meal very expensive for what we had. We paid less in London a few days later for a better meal in terms of value for money. We therefore had our evening meal the next night at another hotel with friends. If the evening meal menu was better in terms of value for money, the quality of food was good, this would be an excellent hotel. We would return to stay here again.

Stayed June 2012, travelled with family
Helpful?
Thank Macleod M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 13 June 2012
Dear Macelod M

Thank you for posting your recent review on Trip Advisor

I was delighted to read that you enjoyed your recent stay with us, we are very lucky to be ideally placed for the many attractions the North West & North Wales have to offer.

The views from the top of Frodsham Hill really are quite breath taking, and as you said there are very good areas to walk the dogs very close to the hotel.

I will pass on your kind comments to the rest of the team and will discuss with them your point concerning your evening meal.

We look forward to welcoming you back very soon. Have a look at the Website for the many up and coming offers.

Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
romford essex
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 3 June 2012

arrived at hotel went to park in the diabled bay, had to get out of car while ian parked the car, disabled bay not big enough, just a ordinary parking bay with a badge painted on floor, booked in we were on 1st floor when i asked if there was a lift "no" so no lift or stair lift!!!!!! got to room clean lovely view, bathroom a bit dated. went downstairs for a look around cafe was down 2 fights of stairs and again no lift or stair lift so no teacoffee/cold drink!!!!! also the swimming pool and spa was downstairs !!!!! went to use the shower in the morning but no shower mat no grab bar so found getting in and out of shower a total nightmare!!! 2nd morning didnt use the shower at all!!!!breakfast was very good the usual buffet but... shown to table order our tea they ask what type of egg we wanted told them the eggs turned up half way through eating our cearal,, so had to stop eating ceral....!!!!!!!!!! the young mans shirt was very badly creased !!!!!! totally unprofessional!!!!!!! the view was great from resturant when asked how we can get to the outside and sit was told we cant and there is no seating !!!!! why!!!!!!!!! the only outside seating was a small courtyard found that but the step from the hotel to the outside was hugh a total nightmare getting out to the coutyard and back in again not ramp only stairs hand rail on right none on left hand side.!!! why is there NO OUTSIDE SEATING THE HOTEL IS SURROUNDIED WITH WONDERFUL VIEWS AND WONDERFUL LAWNS ETC BUT NO WHERE TO SEAT!!!!! HAD A GREAT WEEKEND SHAME THAT THE HOTEL DIDNT DO THE SAME. the carpet in reception was extremmely dirty and need to be replaced quickly, not a good advert !!!! i have mobitly problems but do not use a weelchair so this hotel isnt good if you have mobitly problems

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank rosemarie025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 6 June 2012
Dear Rosemarie

Thank you for posting your recent review on Trip Advisor.

On behalf of the entire team, I would like to apologise for not exceeding your expectations. I will be talking to the team about your concerns and disappointments that could of been avoided.

Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Thank you again for your comments

Yours sincerely
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 20 May 2012

Stayed at this hotel as we were attending a wedding on site. Easy to find and in a nice setting,but not much to do in immediate area if you weren't here for a wedding.
Room was average to good but the bathroom was dated and the shower almost impossible to use without flooding bathroom.
Breakfast was excellent and the food at the wedding really good.
The swimming pool area was nice but although towels are provided in your room which we used on the Saturday I had to ask for more when going again on Sunday which weren't available from leisure reception and had to go to hotel reception where they were eventually found.
Would stay again if attending function but thought price a little high for the standard of rooms

  • Stayed May 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bingoboots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 21 May 2012
Dear Bingoboots

Thank you for posting your recent review on Trip Advisor

I have taken on board your comments about the bathrooms, we are currently in the process of updating bedrooms.
I will pass on your kind comments to the Kitchen team with regards to the food, and discuss with the Housekeeping the issue with the Leisure towels.

We look forward to welcoming you back to the hotel in the future, have a look at our website for the many events and planned promotions that take place through out the year , they are great value.

Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 May 2012

Just returned from 5 days at the Forest Hills hotel with a party of 43 Peterborough Probus` 87 members.
Thank you Kieran and your team for a great stay. From the reception staff, restaurant staff and
room cleaners, all made us very welcome and any request was attended to. We all had a very good holiday and look forward to seeing you again.
I would recommend this hotel for group stays.

  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foresthillshotel, General Manager at Best Western Forest Hills Hotel, responded to this review, 21 May 2012
Dear Richard

Thank you for posting your recent review on Trip Advisor

It will give me great pleasure to pass on your kind comments to the rest of the team here at the Best Western Forest Hills I'm pleased that everyone had a very good holiday.

We all look forward to welcoming you all back to the hotel in the not to distant future.

Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Forest Hills Hotel

Property: Best Western Forest Hills Hotel
Address: Overton Hill, Frodsham WA6 6HH, England
Region: United Kingdom > England > Cheshire > Frodsham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Frodsham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Forest Hills Hotel 3*
Number of rooms: 58
Official Description (provided by the hotel):
Best Western Forest Hills Hotels a modern 3 Star Hotel.Situated just off the M56 yet set amidst beautiful Cheshire countryside.The panoramic views across the Cheshire Plains and the Mersey Estuary instantly tells you that the Best Western Forest Hills is something different.Set amongst quiet woodland,away from the hustle and bustle of the city,for a perfect nights sleep,yet just minutes away from the M56 which opens up the delights of Cheshire and North Wales and just a 20 minute drive from Chester.A perfect base for exploring the countryside,with the sandstone Trail on the doorstep.Ideal for families and Leisure Breaks.Cheshire Oaks Outlet Village for shopping and fun for the family at Chester Zoo,Blue Planet Aquarium and Gullivers World. ... more   less 
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Also Known As:
Best Western Forest Hills Hotel Frodsham, Cheshire

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