Seventeen of us stayed here for two or three nights as a group and had a ball! The most striking aspect throughout was the service - every request was met with "Of course" or "Certainly". Their flexibility was most impressive.
Although originally scheduled to start at 4:00 pm, our group room was ready by 2:00 pm and was set up to match our requirements, with frequently replenished refreshments - I was delighted to find bottle water as well as tea and coffee, as I drink neither.
My room was a standard room, and was more than adequate. It was clean, warm and comfortable and had all the facilities I needed, including free WiFi (throughout the hotel). OK, the pink bathroom suite was a little dated (reminds me of the one in my mothers' house, which was fitted in 1958!) but it was clean and functional. Had I forgotten any essentials these would be available at reception.
We ate together, and chose our meals in advance from a fairly extensive list. Well, actually, we went 'off-list' on numerous occasions, and they were more than happy (or so they appeared - the service was so well mannered, they could have been muttering darkly when we were out of sight!) to provided alternative dishes (mushroom-free for our vegetarian members, a favoured dessert on the last night, items served plain without sauces etc.) The food was good quality and hot with very generous portions, and, in general, service was timely. Jugs of water were replenished, usually without asking, and a glass of wine from the adjacent bar was only £4. "Can you put that on my room account?" "Of course I can."
Although we had been scheduled to finish on Sunday at 4:00 pm many of us decided to stay for the Sunday night, booking an extra night. Most of us assumed that this would be on a B&B basis, so after a big Carvery lunch were looking forward to a lighter snack in the evening. Wrong. Three course dinner was included. But, ever obliging, we were told we could have something from the snack menu, and I did. Mistake number two (of the best sort) - my 'small' steak ciabatta was pretty big, and was accompanied by a generous portion of proper chips! I think I'd have eaten less with the three course dinner! We were even allowed to use our group room during the evening, so extending a brilliant weekend.
I didn't use the spa facilities, but these seemed very pleasant from what I saw.
Check in and check out were both friendly and efficient and staff were warm and friendly. We will be back!
- Official Description (provided by the hotel):
- Best Western Forest Hills Hotels a modern 3 Star Hotel.Situated just off the M56 yet set amidst beautiful Cheshire countryside.The panoramic views across the Cheshire Plains and the Mersey Estuary instantly tells you that the Best Western Forest Hills is something different.Set amongst quiet woodland,away from the hustle and bustle of the city,for a perfect nights sleep,yet just minutes away from the M56 which opens up the delights of Cheshire and North Wales and just a 20 minute drive from Chester.A perfect base for exploring the countryside,with the sandstone Trail on the doorstep.Ideal for families and Leisure Breaks.Cheshire Oaks Outlet Village for shopping and fun for the family at Chester Zoo,Blue Planet Aquarium and Gullivers World. ... more less
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- Also Known As:
- Best Western Forest Hills Hotel Frodsham, Cheshire