We booked six rooms at this hotel for the night before a dragonboat race (a rowing race organised to raise money for -- and awareness of--various cancer organisations). We had wanted to stay down the road at L'Horlogerie (where we stayed for the weekend of the race last year) but they were fully booked for a gastro-event. We decided to try this hotel and are sorry we did; we would have been better off camping! Why?
1. The rooms were less than basic; mine had not been decorated since the 70's and was dirty. My son's was better but absolutely TINY, even by European standards.
2. At check-in our rooms were not ready. Three hours later they were still not ready.
3. The "non-smoking" room was a smoking room that had been aired out. Ugh. I HATE that.
I could have easily dealt with the above issues had the following not happened. I'm still shaking my head thinking about it!
4. We had made a dinner reservation for 7 adults and 6 children (9 - 12 years) the day before our arrival. We came downstairs at 7 to a small but lively restaurant. We ordered drinks from a lovely waitress who spoke beautiful English. (We all speak French, some of us fluently, but she heard our accents and switched!) At around 7:30 our lovely waitress took our order. A couple of pizzas, 2 spaghetti carbonaras, a couple of steaks, etc. Some of us ordered salads for appetisers. An hour and-a-half later no sign of our food. We asked how much longer it would take (the children were starving, we had to get up early for our race the next morning and one of the adults had a long drive home that night). She went in search of an answer and came back to the table to report that the kitchen was very busy and it would be a while longer. We asked if we might just have our salads but she returned saying that they were not ready. At 10 pm, we asked again. We really had been patient but this was getting ridiculous! Our lovely waitress, who had maintained her composure and smile throughout this mess, brought us two bowls of bar peanuts and an apology. Sigh... A member of our party asked to speak to the manager. The man who came over at 10:30 (!!!) became very agitated and ended up blaming US for the delay. He said that we had made our reservation only the morning the day before -- what were we to expect? We were dumbfounded. At 11:00, 4 hours after we had sat down at our table, some of us were finally served. My dish came out as others in our party were nearing completion of their meals and was completely inedible. The chef had put so much salt in the spaghetti carbonara that one bite was enough to send me gasping for the water jug. The other spaghetti carbonara was the same. We had to send it back. The waitress asked if we'd like it to be replaced but it was now closing in on 11:30! In addition, the steaks arrived with four tater tots instead of pomme frites as advertised and the one fish dish was deemed inedible after a few bites. The lovely waitress (we learned it was her first day at the restaurant!!) offered us deserts on the house. The creme brulle arrived and we heard a gasp from the child who ordered it--it was nothing but oil with curds in it!!! I think it was then we all began laughing at how absurd the night had become.
We tried to settle the bill to no avail that evening. We were exhausted, the kids were falling asleep standing up and the manager would not arrive until the next day so we decided to head up to bed.
The clock on the church next door, quaint as the bells must sound most days, made everyone in my room want to commit murder. They chimed every 15 minutes!
At checkout our saga coninued. The man in our party who had the fish the night before, was violently throwing up and was unable to leave the room, much less race! Was it food poisoning? Hmmm...
And then there was the bill. Any other establishment would have immediately given us the meal for free and asked us, perhaps, to pay for the drinks. Not these guys. After a long discussion, in French, they finally offered to absorb the cost of the two meals sent back, the kids' drinks and the deserts. Wow. And in negotiating this, we missed our first race.
I'm still in shock. We will never, ever stay or dine there again. How sad for them; they have lost customers who will be returning each year for the same race, potentially filling up their hotel and restaurant that weekend.
- Official Description (provided by the hotel):
- Le Brassus cosy village is situated 35 miles away from Geneva or Lausanne, in the Jura Mountains, at 3500ft altitude.Well known for its prestigious watch industry, the Joux Valley is ideal for leisure activities during summer and winter.From hiking to ski, whatever the season, you will undoubtebly appreciate the peaceful atmosphere and the green sightseeing.Of you like luxury watch, you will be satisfied ! Audemars Piguet, Jaeger le Coultre, Bréguet, Blancpain, and plenty other brands are manufacturing their watches in this small and so cute region.This nicely furnished property offers 28 guest rooms, studios and junior suite, a typical Swiss restaurant, a bar and two seminar rooms.Guestrooms provide 26 or 32' LED tv screens with international channels, individual safe, private desk, direct Line phone, bathroom with bathtube/shower with wc, wireless internet access,...Come and discover our cheese specialties, Vacherin mont d'or or cheese fondue, our grilled meats, our giant salad, ...The Hôtel de la Lande is the only property open 365 days a year, its restaurant is open non stop from Tuesday to Saturday evening. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Travel Republic (UK), Hotels.com, Ebookers, Evoline ltd and HotelQuickly so you can book your Hotel de la Lande reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel De La Lande Switzerland/Le Brassus