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“Not living up to its 5-star aspirations”

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Anantara Lawana Koh Samui Resort
Ranked #11 of 104 Hotels in Chaweng
Certificate of Excellence
Reviewed 2 May 2012

My partner and I stayed here for 6 nights in April 2012. We found the resort via a Groupon-style deal in Australia and were persuaded to stay on the basis of the reviews on TripAdvisor.

While the overall experience was good (and for the money we payed, excellent value), there were too many small flaws in the property and the service standards to justify a higher mark. I would have rated it 4 stars (very good) except that it touts itself as a 5-star/luxury resort, and against that benchmark, it's barely average.

First the good points:

1. Pool area - A really nice infinity-edge pool looks out over the beach and water. It's a great place to spend the days, though get in early if you want a sun lounge near the pool as the resort is not good at enforcing a no-reservations policy (one family was particularly obnoxious while we were there - they would place their stuff on the prime lounges before breakfast, then leave them there all day even though they were at the pool only intermittently).

2. Tree Tops restaurant - We dined here one night and while it's expensive, it's definitely worth doing. The food is very good (Western/Asian fusion), and the service is attentive and discreet. The setting (in your own private "tree house") is very romantic.

3. Location - Just far enough out of the main Chaweng strip to be quiet and relaxed, but close enough to walk (about 20 mins) if you're keen to eat away from the resort's over-priced food outlets. The resort's small beach also feels quite private, as it's not really shared with other properties.

Points for improvement:

1. Service generally - This was very inconsistent, especially when it came to housekeeping (which was bizarrely erratic in terms of its timing, the standard of cleaning and the replacement (or non-replacement) of amenities like towels and soap). Requests to reception were often not acted on, service at Oceankiss restaurant (particularly at breakfast) was slow, and the English language skills of staff were poor (admittedly a problem all over Asia, but English tuition should be a key part of the training of staff in top resorts). Having said that, the staff are universally friendly and smiling, which goes a long way to make up for service problems.

2. Wifi - Over-priced, unreliable and slow (despite an apparent upgrade recently to "high speed" broadband, which we were told about as a justification for being charged 2,500 THB for a week of access). When are hotels going to learn that this should be considered an essential feature in the 21st century (just like a phone line or TV).

3. Rooms - We stayed in a "deluxe" room, but basically that's just the lowest category of room. While it's spacious and has a nice layout, it is showing its age and could do with a refresh. Beds are hard and quite uncomfortable. Also, there is no aircon in the bathroom area, so if you close the doors leading into the bedroom (as you obviously do when using the toilet), it rapidly gets very hot and uncomfortable especially with the late afternoon sun streaming in. And why on earth is the wardrobe in the bathroom, directly opposite the shower, where water can splash on it?

4. Oceankiss - The breakfast spread was only average, and the selection of dishes barely changed in the whole week we were there. The staffing doesn't cope well with the rush of people around 9:30-10:00, so the queues at the egg station are ridiculous. Also staff are very slow to deliver coffee orders. The set dinner (part of the deal we bought) was very mediocre indeed - clearly the lowest possible cost option for the resort, despite being touted as a "valuable inclusion" in our package.

Room Tip: Don't go for the deluxe rooms - based on other reviewers' comments, you should choose a vill...
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  • Stayed: April 2012, travelled as a couple
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Thank michaelargy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerALS, General Manager at Anantara Lawana Koh Samui Resort, responded to this reviewResponded 7 May 2012

Dear michaelargy,

Thank you for your feedback on your most recent stay with us and the effort in sharing it here.

Please accept our apology that we haven’t been consistent in some areas and created you inconveniences that weren’t necessary. The service issues especially with Housekeeping and breakfast have been addressed and I am confident that you would see a significant improvement during a potential future stay as the experiences you made are most certainly not the norm.

We do in fact still provide complimentary internet in most areas of the resort. Considering the wide area of the resort this coverage and speed is coming at a very high cost to the resort and we considered it being reasonable charging for this premium service in the lower priced room categories. In case that your room’s connection was not reliable I am confident that my team will have looked into fixing it should you have addressed this during your stay. Unfortunately it’s often underestimated how much it costs to provide those kinds of services and even though you might not be charged for it directly at some hotels, you will find those costs via an increased room rate.

As mentioned above and in other responses, we believe having overcome the service challenges during breakfast and are confident based on most recent feedback we received that we returned back to our usual high standard of service.

The complimentary dinner was one of the options your travel agent has chosen for you. Personally we would have preferred offering different options, but have been given very tight budgets and tried to do the best with it. Previous guests on the same package shared actually quite positive feedback about it. Nevertheless, we appreciate the feedback and will certainly review to ensure a more consistent standard here.


With kind regards

Lars Kerfin
General Manager

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1,209 - 1,215 of 1,934 reviews

Reviewed 1 May 2012

My daughter (20) and myself stayed here for 16 nights in March on a full board basis in a deluxe pool access room and we had a fantastic holiday.

We arrived late evening and check-in went smoothly and we were quickly shown to our room. We opted for a Deluxe Pool Access room. Next morning we woke to a wonderful view of our own private pool shared between a total of 6 villas....we did request to change villa that day as the one we were allocated only had the sun till approx 12 mid-day so we were transferred to one opposite which had the sun from mid-day till it went down late afternoon. The room was clean and spacious. We were a little worried about previous reviews re the outside bathroom but we need not be. In fact I did wonder where some of the other reviewers had stayed! The toilet and shower were still partly covered and were no where near 'the wilderness' we were expecting. There was also a large inside bath with had fully opening door to the outside if you wanted. The walk-in wardrobe was spacious. The bed and pillows were comfy. Never had the tv on once so unable to comment re channels etc. Wifi was easily picked up at all times from the room. Our maid was lovely; she cleaned thoroughly, was cheerful and left fruit and water supplies each morning and night. Outside our Villa there was decking with 2 sunloungers with cushions and outside towels then a further covered/eating area which was lit with candles each night. Even though the hotel had supplied mosquito plug in's we still purchased extra and plugged in as many as possible. The pool was very clean and empty besides ourselves for at least half of the holiday. We did have a problem one night when guests from one of the villas round the pool had a party. However a quick phone call to reception sorted the noise out.

As stated earlier we opted for full board basis. The main reasons for doing this was that I have severe food allergies and cannot risk eating out at many eateries just in case. Even though, I had emailed the hotel beforehand to pre advise them, James the asst mgr arranged to see us along with the head chef to go through everything. All the staff were incredible re my allergies. They checked and double checked everything. The chefs Mek and Coco are a credit to the hotel. They personally saw that I was happy with every single meal, they went out of their was to dish up some fantastic dishes. We ate many meals over the course of the holiday - breakfast, lunch, in-room dining, dinner and never once had a meal that wasn't 5 stars. Even the BBQ on the beach, food was especially prepared for me. We ate twice in the Tree Tops restaurant and all I can say is WOW! Fantastic, we have reviewed separately.

We did not come across one member of staff who did not go out of their way to ensure we had a fantastic holiday. I have read reviews where staff here have been criticised for not speaking in guests home tongue...at the end of the day we came across English, French, German, Thai, Indian, Chinese guests, it would be impossible for every member of staff to speak every language possible. One of the few occasions where we came across an language barrier, there was always another member of staff available who was able to help.

The resort was very clean. Yes there may have been places where wood was a little worn and not in pristine condition but, this is a sea front/beach location on a tropical island. The beach and sea was very clean. Yes you could wildlife noises ie birds but that is all part of the holiday.

Location wise, for us it was perfect. It was away from all the noise of Chaweng but it was close enough to have a walk every night...yes we walked there and back most nights and is a max of 20 minutes.

We did learn early on though to spray ourselves head to toe with mosquito repellent and, after then, we had no problems.

Overall we had a fantastic time, would definitely recommend it and would definitely stay again in the Deluxe Pool Access room.

As I have stated in my review title, I cannot see how anyone can give low reviews of this resort. We have stayed in some wonderful hotels throughout the world and this is up there with the best.

Room Tip: Remember some rooms/decking have sun at different times throughout the day. If you can afford the D...
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  • Stayed: March 2012, travelled with family
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2  Thank SunshineAndShowers17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerALS, General Manager at Anantara Lawana Koh Samui Resort, responded to this reviewResponded 7 May 2012

Dear SunshineandShowers17,

We are very pleased to hear that we succeeded providing you with a wonderful vacation experience, especially as you certainly provided us with an increased difficulty level due to the very specific food requirements. I will certainly pass on your compliments to my team members you mentioned in your review.

There is very little left to be said for me except a sincere Thank You for your comments and your stay. Just maybe that we do have in fact staff members that speak English, French, German, Thai and Chinese (as well as Hungarian and Arabic) so we nearly cleared your entire list except the Indian language…

We hope that we will be able welcoming you back one day.

With kind regards

Lars Kerfin
General Manager

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Reviewed 29 April 2012

We stayed here for 5 nights on a family holiday in a private plunge pool room. The plunge pool was great and the rooms were okay - need little touch ups to spruce up the place. We had a roll away in ours and this significantly reduced the space so I wouldn't recommended that (ours was last minute with an extra family member joining us). The hotel overall was very nice with breakfast having a good variety, the pool area well maintained and beautiful and the staff very friendly. One of the biggest disappointment was we didn't have hot water. It took several days to resolve the issue and I feel we paid a premium price to stay at a 5 star hotel and this is a basic amenity where there shouldn't be ongoing issues. The location wasn't great, to get to main area it is a 20min walk which isn't a huge issue and there are also tsong-tao's. There are many other resort options in Koh Samui so I would shop around.

  • Stayed: April 2012, travelled with family
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1  Thank AussieMegg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerALS, General Manager at Anantara Lawana Koh Samui Resort, responded to this reviewResponded 7 May 2012

Dear AussieMeg,

Thank you for your feedback and the time you have taken to share it with us and other users.

We agree that the Plunge Pool rooms are getting limited in the bedroom space if an extrabed is added. This is why we usually don’t recommend them for 3 adults.

Please accept our apology that the hot water wasn’t fixed quicker. I agree that this shouldn’t take that long and can only hope for your understanding that the team faced some unexpected challenges that made it difficult to fix in the usual time. I believe my team offered to move to another room in order to limit the inconveniences for you which you denied according to my information. As mentioned, we are sorry for the inconveniences and hope that you were still able to enjoy your stay.

With kind regards

Lars Kerfin
General Manager

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Reviewed 26 April 2012 via mobile

We had 5 nights at Anantara and overall our stay was ok. The resort excels in some areas and others really let it down. 

We had one of the resorts rooms that has a private plunge pool room. The lay out of the room was small but effective. We liked the relaxing porch type area but feel a lounge would have been more comfortable than the pillows on the floor. We loved the concept of the outside bathrooms but again feel that it wasn't well maintained. There were marks on the floors and walls and as mentioned in many other reviews you do encounter many bugs and mosquitos. It didn't really bother us but maybe they could burn mozzie coils or the citronella oil that was on the porch in the bathrooms as well. The room was serviced daily but on 2 occasions we were not provided towels. The bed was comfortable but found the 4 posts annoying. Especially when watching tv from the bed you had a post right in the middle of your view. The room was equipped with good amenities to ensure a comfortable stay. 

On the turn down service they deliver the weather written on a leaf which is a nice touch.  

The rooms could do with a freshen up. One of the curtains was missing the rod to close it, family we were travelling with had issues with their hot water (ours worked fine) which took days to resolve and their curtains were missing hooks so didn't close properly.

Breakfast offered an array of choices however we felt the service was inconsistent. Granted we stayed over Thai new year and this may be responsible for one morning's extremely understaffed experience however should not be an excuse for a 5 star resort. 20 minutes for eggs and then waiting again for bacon. No pancakes or waffles were available and coffee took a long time. Other days everything was available hot and fresh. I would suggest going to breakfast earlier rather than later as at 9am its very busy and difficult to get a table without waiting especially with a larger group. 

Staff were friendly and courteous and always had smiles for us. Lars, the manager was often around and seems to be working hard to please his guests. 

We found the location suitable for us. We easily managed to walk into and out of town about a 15 minute stroll. There are 24 hr convenient stores just opposite the hotel perfect for picking up beer and snacks. 

Disappointingly the hotel now charges for wifi. We had booked prior to them changing this in early April so they did honour free wifi for our stay. For a resort that charges so much for a room we feel that wifi should be free. We have been travelling through Asia the last 3 months and staying in average $20/night hotels most of whom provided free wifi. I'm unsure why Anantara have decided to charge now but feel it's a money generated move. 

The pool area is lovely. There are lots of sunbeds however we noticed in the afternoon lots had towels on them but appeared not in use so we did find it difficult to get a group of beds together. Twice we watched the sunrise on the beach which was well and truly worth it.

The gym allows for a good work out session however I would suggest replacing the glass water bottles with plastic. I felt too nervous to run on the treadmill with the water in the holder so had it on the ground beside me. 

We would have loved to enjoyed the spa service however we felt their prices were not competitive with other spas in the area. 

While overall our stay was ok with such choice in Samui now with resorts I would try somewhere else next time we're looking for a spoiling. 

  • Stayed: April 2012
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3  Thank Gribbz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerALS, General Manager at Anantara Lawana Koh Samui Resort, responded to this reviewResponded 7 May 2012

Dear Gribbz,

Thank you for spending time to share your detailed and positive feedback with us as well as advising us of the areas in which we could improve further.

We are in the process of upgrading our rooms and the seating on the porch as well as the bed poles will be addressed during that upgrade.

Unfortunately we did in fact face some challenges during a couple of days in April when we had to handle the breakfast with less staff than we would have actually planned for. Nevertheless, I can assure you that we have reached again our usual staffing levels and waiting time for eggs etc will be back to normal.

We are still providing complimentary internet in most areas of the resort and in the villas. Because we have recently invested a significant amount of money into an improved connectivity and upgraded speed without raising room rates we found it reasonable to apply a charge for this upgraded service. As mentioned, in many areas we are still providing this complimentary.

We have purposely moved away from plastic water bottles in the rooms and the Fitness center for environmental reasons as we believe that we have to do our part to protect it, even though this is coming with additional costs for us as a hotel operator.

Please feel free to stop by next time you are on Samui for a holiday and maybe enjoy our Restaurant or Saturday Social beach event.


With kind regards

Lars Kerfin
General Manager

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Reviewed 25 April 2012

We were lucky enough to spend 6 days in this beautiful resort in April 2012. Accommodation was stunning, cleanliness exemplary and even though the resort was fully booked, there were plenty of sunbeds, towels and a spotless swimming pool. Without exception all staff were polite, helpful and just seem to smile the whole time! With first class security at the entrance and on the beach, knowledgeable, perfect english-speaking receptionists, a management team who went out of their way to check all was well with our stay - it could not be faulted. I also touched a sea urchin - however it was my fault, and within two minutes "Doctor Ros" treated me. By next morning there was no pain or any sign I had even been stung. We were there when a tropical storm blew in and within no time at all the staff had the beach, loungers and all areas of the resort back to its pristine order. I travelled with my husband and 2 friends and we all absolutely loved it at Lawana. Breakfasts were always a treat - and we were spoiIed for choice. Mid morning a member of staff would come to the pool and beach with frozen drinks on a stick - what a treat on a hot morning! Our room was thoroughly cleaned every day and there was plenty of chilled water available. In fact it was the most comfortable hotel bed we have ever slept in! The staff work very hard for their clients and I would recommend this beautiful resort for a relaxing holiday, within easy walking distance (day and night) of Chewang town.

  • Stayed: April 2012, travelled with friends
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1  Thank Brittany92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerALS, General Manager at Anantara Lawana Koh Samui Resort, responded to this reviewResponded 7 May 2012

Dear Brittany92,

It is great to hear that you enjoyed such a fantastic stay and that you would recommend us without hesitation.

I am particularly glad to hear that you have been able to spot my team bringing the beach and pool back into operation after the heavy storm, as other reviewers had commented that they thought they disappeared.

My team and I are looking forward welcoming you back in the hopefully not too distant future.

With kind regards

Lars Kerfin
General Manager

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Reviewed 25 April 2012 via mobile

From the moment you walk in, you're greeted by the very friendly staff. Iced tea and a cold towel were served immediately to cool down.
I was told my room was not quite ready yet and was asked to wait in the library which was air-conditioned.
After about 30min wait, I was escorted to the room. I had the room with a private pool access, may I just say it was amazing! The room has a semi outdoor bathroom which made you feel very close to the nature.
The buffet breakfast was amazing, the private pool and the main pool were stunning.
One thing I did have an issue with were the mosquitoes. They were out in full force, in the bathroom, outdoor near the pool and at the restaurant. Also, due to the constant high temperature, the pool was quite warm most of the time.
Overall, I'll definitely recommend this place and will definitely stay here again.

  • Stayed: April 2012
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Thank Chr15fromSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerALS, General Manager at Anantara Lawana Koh Samui Resort, responded to this reviewResponded 7 May 2012

Dear Chr15fromSydney,

Thank you very much for your encouraging review and feedback.

Hopefully we will be able welcoming you back soon, potentially during a cooler season where we are not trying to break heat records as we did this year in April.

With kind regards

Lars Kerfin
General Manager

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Reviewed 21 April 2012

Stayed for 7 nights at the end of February. Booked trip based on reviews from Trip advisor and found them to be spot on. We had the standard Deluxe room and were on the first floor. We did think about upgrading but when we saw the room it was lovely so didn't think it was worth, also I am a bit funny about outside bathrooms so the deluxe had inside bathroom which suited me. Rooms were beautifully decorated and had a lovely outside area with day bed .

The whole complex is lovely and the infinity swimming pool is spectacular with comfy sunbeds which there was never a shortage of. At lunch time we eat at the pool and food was always excellent. We eat in the ocean Kiss restaurant which was good but saved the best till last , Tree Tops restaurant. You have to book up far in advance especially for the best table (table 7) and it is beautiful, your own little restaurant. Service was brilliant and you were made to feel really special. Its not cheap but it is definitely worth doing at least once during your stay.

The weather was perfect during our stay and we enjoyed walking along the beach into Chaweng. The sand gets finer as you get round the corner towards Chaweng as its a bit courser in front of the hotel but this didn't worry us as the water is so clear.

We got a cab into Chaweng in the evenings and tried lots of restaurants which were a lot cheaper than the hotel. We also eat at the restaurant opposite the hotel, which although looks quite basic the food was very good.

The only thing that we felt let the hotel down was the price of the spa. It was always empty because it was so expensive. You expect to pay more in a hotel as the surrounding are a lot nicer but not that much. We did mention this to the new manager who seemed to take note of our comments so hopefully they will look into this.

It was a lovely end to our tour of Thailand and you will not be disappointed.

Room Tip: The standard deluxe rooms , upstairs
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  • Stayed: February 2012, travelled as a couple
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1  Thank review153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerALS, General Manager at Anantara Lawana Koh Samui Resort, responded to this reviewResponded 23 April 2012

Dear review 153,

Thank you very much for staying with us and taking the time to share your feedback with us and the TripAdvisor community.

We are glad to hear that you enjoyed an amazing stay as this is certainly what we would like to achieve for all our guests.

We are certainly aware that the pricing of our Spa is above many other local Spas on Samui, but so are our costs. In order to ensure the quality of the products and treatments are meeting our very high standards and remain as a benchmark for the industry a pricing like ours is necessary in order to run it profitable. What looks very simple requires a huge investment in training and products.

Nevertheless, we appreciate the feedback and will certainly consider it.

With kind regards

Lars Kerfin
General Manager

PS: Thank you as well for your positive feedback about our romantic Tree Tops Restaurant. Please be aware that Tree Tops has it's own TripAdvisor page as well where you can share your experience separately.

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Additional Information about Anantara Lawana Koh Samui Resort

Address: 92 / 1 Moo 2, North Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand (Formerly Anantara Lawana Koh Samui Resort and Spa)
Phone Number:
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Business Hotel in Chaweng
#7 Romantic Hotel in Chaweng
#8 Spa Hotel in Chaweng
#8 Luxury Hotel in Chaweng
#11 On the Beach Hotel in Chaweng
#14 Family Hotel in Chaweng
Price Range: £136 - £479 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Anantara Lawana Koh Samui Resort 5*
Number of rooms: 122
Official Description (provided by the hotel):
Nestled on the quiet, pristine northern end of Chaweng Beach, Anantara Lawana Koh Samui Resort & Spa offers peerless luxury Koh Samui accommodation just steps away from the ocean. Watch the sun rise over Samui’s palm forested coastline. Recline in rooms and suites inspired by the island’s original Chinese merchant settlers. Experience the perfect romantic dinner for two in a setting of your choice, accompanied by the freshest international cuisine.With room sizes starting at 61 square metres, Anantara Lawana Resort & Spa provides leading island resort accommodation. From the luxuriously appointed rooms and spacious Koh Samui pool villas to the resort’s communal facilities and restaurants, each guest is treated to the finest in services and amenities. Take a dip in the beachside infinity edge pool, dine in our treehouse restaurant overlooking the bay, or keep in touch with friends back home thanks to free Wi-Fi throughout the resort.While Anantara Lawana Koh Samui Resort & Spa’s location is quiet and tranquil, the buzz and excitement of Chaweng Beach lie just around the corner, with an array of international restaurants and local shops to take care of your every need. ... more   less 
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Also Known As:
Anantara Lawana Hotel Chaweng
Lawana Hotel Bophut
Lawana Resort Bophut
Anantara Lawana Koh Samui Resort Ko Samui/Chaweng

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