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New Star Beach Resort
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Reviews (703)
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All reviewssuite villakoh samuioutdoor showerdream weddingrefreshing drinkthe cottagesnice balconydirect accesswould recommend this hotel to anyoneswimming pool isminute drivesea viewfisherman's villagebaht per personan upgradehappy hourmassage
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Reviewed 25 June 2014

We have stayed at this hotel a few times and definitely prefer to stay in the beach cottages, we asked for a particular one and managed to score it!!, right on the beach with views from our bed, amazing, the rooms are basic but clean and comfortable, for a beach location it is worth the amount we spent. The only real criticism i would say is the staff are not well trained, sometimes this is frustrating as they don't understand what you are saying, if they spent more money on training and organising the staff this would be a great place to stay.

Room Tip: don't book this hotel if you are unfit or elderly, many steps to front of hotel!!!
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Shangri La Hotels
1  Thank Marie k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chanupong_GM, General Manager at New Star Beach Resort, responded to this reviewResponded 25 January 2016

Dear our value guests,

Greetings from the New star Beach Resort Koh Samui.

Many thanks indeed for taking the time to write and shared your satisfaction in TripAdvisor. Such correspondence is always highly motivating our Team but even more so when it comes from someone who has traveled widely and can appreciate the finer points of what we are trying to achieve like you.

I shall take the greatest pleasure in passing on your kind words to the team accordingly.

It is gratifying that our resort played some part in your enjoyment of Thailand and hope it is not too long before we welcome you back to the Land of Smiles at New star again soon, we remain.

Yours sincerely,

Chanupong Manachamni
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

Stayed for 3 nights and I could definitely see the potential for a 5 star although unfortunately the current standard is that that I would expect from a 3 star. As already highlighted by other reviews, the need of updating is confirmed (towels, decorations, etc).
The majority of the staff were very friendly but struggled with English.
Great location and lovely beach, overall we had a nice stay but could have been even better.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jonathan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chanupong_GM, General Manager at New Star Beach Resort, responded to this reviewResponded 26 January 2016

Dear our value guests,

Greetings from the New star Beach Resort Koh Samui.

Many thanks indeed for taking the time to write and shared your satisfaction in TripAdvisor. Such correspondence is always highly motivating our Team but even more so when it comes from someone who has traveled widely and can appreciate the finer points of what we are trying to achieve like you.

I shall take the greatest pleasure in passing on your kind words to the team accordingly.

It is gratifying that our resort played some part in your enjoyment of Thailand and hope it is not too long before we welcome you back to the Land of Smiles at New star again soon, we remain.

Yours sincerely,

Chanupong Manachamni
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

Had booked a stay of 10 days at the New Star Resort in Chaweng, and from the moment we arrived it was obvious the resort has been left to run down. The grounds were unkempt and the majority of the accommodation was in need of maintainence . On sighting the upstairs room that was allocated to us, it was found to be very dark and uninviting, knew we would have problems using the bathroom at night which was quite a way from the bedroom, having to walk over tiles and surrounding stones with signs of mould, so decided to upgrade to a villa at an extra cost of 1000 bhat. Unfortunately, this was not much of an improvement, but the bathroom situation was more suitable to our needs. To top it off the meal we purchased at the hotel (duck) was very tough and inedible. although the hotel did re-imburse us half of the cost of the meal after our complaint.

Needless to say instead of staying 10 nights we only stayed one , after finding alternative accommodation.

In comparison to other resorts in the area we cannot understand the high rating of this resort.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Robyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chanupong_GM, General Manager at New Star Beach Resort, responded to this reviewResponded 26 January 2016

Dear our value guests,

Greetings from the New star Beach Resort Koh Samui.

Many thanks indeed for taking the time to write and shared your satisfaction in TripAdvisor. Such correspondence is always highly motivating our Team but even more so when it comes from someone who has traveled widely and can appreciate the finer points of what we are trying to achieve like you.

I have taken up of your comments and discussed with the team to improve the service in this area already hope it is not too long before we welcome you back to the Land of Smiles at New star again soon, we remain.

Yours sincerely,

Chanupong Manachamni
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014 via mobile

Stayed here for nine nights after having stayed here previously in 2011
So disappointed
We stayed in a cottage. The location was perfect. A ten second walk to the pool. There the joy ended
Room is dated. Lighting in cottage abysmal. Air conditioning noisy and ineffective
Front door does not close properly. An invitation to the army of mosquitoes that duly entered. The outdoor shower is a great concept but poorly executed. The floor does not drain properly on account of decorative stones on floor. They trap water and provide a haven for all manner of mosquitoes. Got eaten alive every time we took a shower
The towels provided are a disgrace. I shudder to think how old they are. Like bits of cardboard. Fraying etc. appalling
If we were staying in a one star flea pit in Chewang I could understand
The deck area is large and inviting. The furniture provided is garbage. Uncomfortable and old. The table is of poor design. Huge gaps between the slats Which swallow glasses etc
The tv is unwatchable. Reception is akin to 1950's televsion
WiFi is intermittent at best

The good

Staff try their best. Genuinely pleasant

This resort needs to urgently spend some money to justify their five star rating It has been run down badly since our last visit

We have stayed at many resorts in Asia. This place does not rank well

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Russ W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chanupong_GM, General Manager at New Star Beach Resort, responded to this reviewResponded 25 January 2016

Dear our value guests,

Greetings from the New star Beach Resort Koh Samui.

Many thanks indeed for taking the time to write and shared your satisfaction in TripAdvisor. Such correspondence is always highly motivating our Team but even more so when it comes from someone who has traveled widely and can appreciate the finer points of what we are trying to achieve like you.

I shall take the greatest pleasure in passing on your kind words to the team accordingly.

It is gratifying that our resort played some part in your enjoyment of Thailand and hope it is not too long before we welcome you back to the Land of Smiles at New star again soon, we remain.

Yours sincerely,

Chanupong Manachamni
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

stayed here for 10 days. the beach was very nice and private and not too crowded like in chaweng. it is only 10 mins by car to chaweng so everything was very nice. the service was also very good and dining on the beach was amazing.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ken m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chanupong_GM, General Manager at New Star Beach Resort, responded to this reviewResponded 26 January 2016

Dear our value guests,

Greetings from the New star Beach Resort Koh Samui.

Many thanks indeed for taking the time to write and shared your satisfaction in TripAdvisor. Such correspondence is always highly motivating our Team but even more so when it comes from someone who has traveled widely and can appreciate the finer points of what we are trying to achieve like you.

I shall take the greatest pleasure in passing on your kind words to the team accordingly.

It is gratifying that our resort played some part in your enjoyment of Thailand and hope it is not too long before we welcome you back to the Land of Smiles at New star again soon, we remain.

Yours sincerely,

Chanupong Manachamni
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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