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“Perfect beach and nice hotel”

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New Star Beach Resort
Ranked #15 of 104 Hotels in Chaweng
Certificate of Excellence
Copenhagen, Denmark
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Perfect beach and nice hotel”
Reviewed 27 July 2014 via mobile

The hotel is a really nice 5 star hotel located in one of the best beaches here in Thailand. The sand is thin and soft and the water calm and clear. It's also perfect for children. We are two adults and a child 3 years old and we all are enjoying a lot.
Rooms: we got a suite villa. Really spacious with a great terrace, big bed and a gorgeous bathroom with both bathtube and shower. The only thing is the villa it's separate with a panel that can be opened with a key and you can find the villa next door. That's mean that it's easy to hear what it's going on next door. Sometimes bit annoyed.
Breakfast is really good were you find almost everything. I was really satisfied with it.
The restaurant at the pool was good with good food and snack. The only thing is they change the portion of the food depending on the day... We ordered some chicken nuggets and the portion and taste was really different from one day to another. I told the waiters and they say it was like that..
Also I asked for a beer 5 min. Before the happy hour ended and they charged me as normal. They said I ordered after it ended...
I tried the spa and I felt like a queen. It was really professional, good atmosphere and so relaxing. I could try again and again
In general the hotel its really good, well maintain, good staff and rally clean.
They maybe could have more new towels on the rooms since it is a 5 star hotel but this is just an insignificant comment..
We have been really good treated and we would be back again.
We are still here until the 29 July 2014 if someone want to ask ;)

Stayed July 2014
Helpful?
Thank Paddyjaime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chanupong_GM, General Manager at New Star Beach Resort, responded to this review, 25 January 2016
Dear our value guests,

Greetings from the New star Beach Resort Koh Samui.

Many thanks indeed for taking the time to write and shared your satisfaction in TripAdvisor. Such correspondence is always highly motivating our Team but even more so when it comes from someone who has traveled widely and can appreciate the finer points of what we are trying to achieve like you.

I shall take the greatest pleasure in passing on your kind words to the team accordingly.

It is gratifying that our resort played some part in your enjoyment of Thailand and hope it is not too long before we welcome you back to the Land of Smiles at New star again soon, we remain.

Yours sincerely,

Chanupong Manachamni
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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640 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Beijing, China
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 July 2014

I loved it here. I stayed in a deluxe suite and it was gorgeous. Clean and lovely with an outdoor shower as well as an indoor shower and a tub. The pool is incredible. The breakfast buffet is great, although not many gluten free options for Celiacs. The beach is lovely. However, when my boyfriend and I went in the water, we were stung by little things every minute or so! It was incredibly unpleasant! This is not the case on other Koh Samui beaches. The staff is not well versed in English. Prices were inflated. You can get a 200 bhat massage instead of a 2,500 bhat massage elsewhere on the island.

So, it's a really nice place, but definitely far from perfect.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank eggytomato90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chanupong_GM, General Manager at New Star Beach Resort, responded to this review, 26 January 2016
Dear our value guests,

Greetings from the New star Beach Resort Koh Samui.

Many thanks indeed for taking the time to write and shared your satisfaction in TripAdvisor. Such correspondence is always highly motivating our Team but even more so when it comes from someone who has traveled widely and can appreciate the finer points of what we are trying to achieve like you.

I shall take the greatest pleasure in passing on your kind words to the team accordingly.

It is gratifying that our resort played some part in your enjoyment of Thailand and hope it is not too long before we welcome you back to the Land of Smiles at New star again soon, we remain.

Yours sincerely,

Chanupong Manachamni
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riehen, Switzerland
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2014

I was there for two weeks and it was very nice. By the arrival, the staff was welcome us warm hearted (friendly staff, welcome drink, ...). The check-in was relaxing and with a nice view. There were flowers in the room and 10 min. after we arrived there, we get a young coconut. The room was nice and clean (we stayed at a Balcony Deluxe Room). The food was delicious and alwyas looked so nice. I rented a motorbike and saw many beaches, but honestly,he beach in front of New Star was the most relaxing and nicest in Samui.
For sure I'll come back in december for a couple of weeks!

and by the way, there was a realy friendly swiss staff, who helped us a lot with all the tours and bookings!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MaBu_King
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chanupong_GM, General Manager at New Star Beach Resort, responded to this review, 25 January 2016
Dear our value guests,

Greetings from the New star Beach Resort Koh Samui.

Many thanks indeed for taking the time to write and shared your satisfaction in TripAdvisor. Such correspondence is always highly motivating our Team but even more so when it comes from someone who has traveled widely and can appreciate the finer points of what we are trying to achieve like you.

I shall take the greatest pleasure in passing on your kind words to the team accordingly.

It is gratifying that our resort played some part in your enjoyment of Thailand and hope it is not too long before we welcome you back to the Land of Smiles at New star again soon, we remain.

Yours sincerely,

Chanupong Manachamni
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 June 2014

We have stayed at this hotel a few times and definitely prefer to stay in the beach cottages, we asked for a particular one and managed to score it!!, right on the beach with views from our bed, amazing, the rooms are basic but clean and comfortable, for a beach location it is worth the amount we spent. The only real criticism i would say is the staff are not well trained, sometimes this is frustrating as they don't understand what you are saying, if they spent more money on training and organising the staff this would be a great place to stay.

Room Tip: don't book this hotel if you are unfit or elderly, many steps to front of hotel!!!
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Shangri La Hotels

Helpful?
1 Thank Marie k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chanupong_GM, General Manager at New Star Beach Resort, responded to this review, 25 January 2016
Dear our value guests,

Greetings from the New star Beach Resort Koh Samui.

Many thanks indeed for taking the time to write and shared your satisfaction in TripAdvisor. Such correspondence is always highly motivating our Team but even more so when it comes from someone who has traveled widely and can appreciate the finer points of what we are trying to achieve like you.

I shall take the greatest pleasure in passing on your kind words to the team accordingly.

It is gratifying that our resort played some part in your enjoyment of Thailand and hope it is not too long before we welcome you back to the Land of Smiles at New star again soon, we remain.

Yours sincerely,

Chanupong Manachamni
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed 21 June 2014

Stayed for 3 nights and I could definitely see the potential for a 5 star although unfortunately the current standard is that that I would expect from a 3 star. As already highlighted by other reviews, the need of updating is confirmed (towels, decorations, etc).
The majority of the staff were very friendly but struggled with English.
Great location and lovely beach, overall we had a nice stay but could have been even better.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonathan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chanupong_GM, General Manager at New Star Beach Resort, responded to this review, 26 January 2016
Dear our value guests,

Greetings from the New star Beach Resort Koh Samui.

Many thanks indeed for taking the time to write and shared your satisfaction in TripAdvisor. Such correspondence is always highly motivating our Team but even more so when it comes from someone who has traveled widely and can appreciate the finer points of what we are trying to achieve like you.

I shall take the greatest pleasure in passing on your kind words to the team accordingly.

It is gratifying that our resort played some part in your enjoyment of Thailand and hope it is not too long before we welcome you back to the Land of Smiles at New star again soon, we remain.

Yours sincerely,

Chanupong Manachamni
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wollongong, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 June 2014

Had booked a stay of 10 days at the New Star Resort in Chaweng, and from the moment we arrived it was obvious the resort has been left to run down. The grounds were unkempt and the majority of the accommodation was in need of maintainence . On sighting the upstairs room that was allocated to us, it was found to be very dark and uninviting, knew we would have problems using the bathroom at night which was quite a way from the bedroom, having to walk over tiles and surrounding stones with signs of mould, so decided to upgrade to a villa at an extra cost of 1000 bhat. Unfortunately, this was not much of an improvement, but the bathroom situation was more suitable to our needs. To top it off the meal we purchased at the hotel (duck) was very tough and inedible. although the hotel did re-imburse us half of the cost of the meal after our complaint.

Needless to say instead of staying 10 nights we only stayed one , after finding alternative accommodation.

In comparison to other resorts in the area we cannot understand the high rating of this resort.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chanupong_GM, General Manager at New Star Beach Resort, responded to this review, 26 January 2016
Dear our value guests,

Greetings from the New star Beach Resort Koh Samui.

Many thanks indeed for taking the time to write and shared your satisfaction in TripAdvisor. Such correspondence is always highly motivating our Team but even more so when it comes from someone who has traveled widely and can appreciate the finer points of what we are trying to achieve like you.

I have taken up of your comments and discussed with the team to improve the service in this area already hope it is not too long before we welcome you back to the Land of Smiles at New star again soon, we remain.

Yours sincerely,

Chanupong Manachamni
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
Level 5 Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 10 June 2014 via mobile

Stayed here for nine nights after having stayed here previously in 2011
So disappointed
We stayed in a cottage. The location was perfect. A ten second walk to the pool. There the joy ended
Room is dated. Lighting in cottage abysmal. Air conditioning noisy and ineffective
Front door does not close properly. An invitation to the army of mosquitoes that duly entered. The outdoor shower is a great concept but poorly executed. The floor does not drain properly on account of decorative stones on floor. They trap water and provide a haven for all manner of mosquitoes. Got eaten alive every time we took a shower
The towels provided are a disgrace. I shudder to think how old they are. Like bits of cardboard. Fraying etc. appalling
If we were staying in a one star flea pit in Chewang I could understand
The deck area is large and inviting. The furniture provided is garbage. Uncomfortable and old. The table is of poor design. Huge gaps between the slats Which swallow glasses etc
The tv is unwatchable. Reception is akin to 1950's televsion
WiFi is intermittent at best

The good

Staff try their best. Genuinely pleasant

This resort needs to urgently spend some money to justify their five star rating It has been run down badly since our last visit

We have stayed at many resorts in Asia. This place does not rank well

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Russ W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chanupong_GM, General Manager at New Star Beach Resort, responded to this review, 25 January 2016
Dear our value guests,

Greetings from the New star Beach Resort Koh Samui.

Many thanks indeed for taking the time to write and shared your satisfaction in TripAdvisor. Such correspondence is always highly motivating our Team but even more so when it comes from someone who has traveled widely and can appreciate the finer points of what we are trying to achieve like you.

I shall take the greatest pleasure in passing on your kind words to the team accordingly.

It is gratifying that our resort played some part in your enjoyment of Thailand and hope it is not too long before we welcome you back to the Land of Smiles at New star again soon, we remain.

Yours sincerely,

Chanupong Manachamni
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New Star Beach Resort

Property: New Star Beach Resort
Address: 83 Moo 3 Koh Samui | Chaweng Noi, Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Chaweng
#12 Luxury Hotel in Chaweng
#12 Spa Hotel in Chaweng
#15 On the Beach Hotel in Chaweng
#18 Family Hotel in Chaweng
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — New Star Beach Resort 4.5*
Number of rooms: 74
Official Description (provided by the hotel):
New Star Beach Resort situated on Chaweng Noi Beach is the most beautiful, white-sandy beach on Samui Island. 10 minutes away from the center of Town by walk or 5 minutes by car. Full of privacy and away from the big crowd Your visit to Koh Samui is not completed unless you have visited New Star Beach Resort ... more   less 
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Also Known As:
New Star Beach Hotel Chaweng
Hotel New Star Beach
New Star Beach Resort Ko Samui/Chaweng

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