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“Heaven in Chaweng”

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Sareeraya Villas & Suites
Ranked #9 of 104 Hotels in Chaweng
Certificate of Excellence
Melbourne, Australia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Heaven in Chaweng”
5 of 5 bubbles Reviewed 30 November 2013

Sareeraya was amazing. Full stop amazing.

We stayed there for 10 nights and loved every single one of them. The staff were so friendly, the rooms incredible and the hotel perfect.

We booked a Jacuzzi room, as opposed to the swim out room and were very happy with our selection. We encountered a monsoon for four days, with non stop rain, and having our own private jacuzzi undercover, meant we were able to continue enjoying the holiday without being locked inside all day.

Upon arrival we were given a voucher for a free 60 min massage each, and a free thai set menu dinner. A very nice touch.

The staff at the restaurant were the best. They treated my 8 month old daughter like a celebrity, and would go out of their way to come and entertain her. I think they enjoyed it more than her!

Every aspect of this hotel was brilliant. The staff all deserve to be commended, and we would definitely recommend this resort to anyone visiting Chaweng.

Room Tip: We were on level 2 with a supposed "Sea View". If you stood on a ladder, and craned your n...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kewell19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya_Samui, Sales & Customer Relationship Manager at Sareeraya Villas & Suites, responded to this review, 12 December 2013
Dear Kewell19,

Thank you for taking the time to write a review of your recent visit. We are glad you had an amazing stay here with us and appreciate your remarks about our accommodations, facilities and friendly and attentive staff. We look forward to having you stay with us again in the near future!

Best Regards,
Elisa Korpivuoma
Sales & Customer Relationship Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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823 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (172)
Date | Rating
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English first
Hobart, Tasmania, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

My husband and I stayed here for 4 nights and we loved it. The room was lovely, large and clean with access to a pool. The staff were amazingly helpful and nothing was ever too much trouble. SItuated on the beach, with access to beach restaurants we could not recommend this place too highly. Thanks for some great memories.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Kylie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya_Samui, Sales & Customer Relationship Manager at Sareeraya Villas & Suites, responded to this review, 12 December 2013
Dear Kylie R,

Thank you very much for having chosen Sareeraya Villas & Suites for your vacation here on the island of Koh Samui. We are delighted that your stay was a pleasant one and that you were pleased with the facilities and services provided. Your comments about our helpful staff, lovely accommodations and great location are very much appreciated.

Thank you for your recommendation and we look forward to welcoming you back some time in the near future!

Best Regards,
Elisa Korpivuoma
Sales & Customer Relationship Manager
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Oslo, Norway
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 16 November 2013

This hotel has it all. Big and beautifully decorated rooms, friendly and serviceminded staff, lovely pool and beach area, the best thaifood i've ever tasted at Chef's Table and a relaxing atmosphere. Me and my boyfriend stayed here for 1 week in November 2013 and will highly recommend the hotel to others. We were sorry that we had to leave and will certainly come back.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jillmyra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ekorpivu, Sales & Customer Relationship Manager at Sareeraya Villas & Suites, responded to this review, 17 November 2013
Dear Jillmyra,

Thank you for staying with us and emphasizing our beautiful accommodations, lovely pool and beach areas as well as our friendly and helpful staff. We aim to provide a welcoming and pleasurable experience to our guests and are pleased that you enjoyed your stay here with us. We look forward to welcoming you back in the near future!

Best Regards,
Elisa Korpivuoma
Sales & Customer Relationship Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 November 2013

We stayed with a group of friends at Sareeraya Villas for 7 nights. It is a beautiful resort - rooms were good, staff were all so friendly and accommodating. We walked along the beach to the town several times and one thing we noticed was that Sareeraya looked so much nicer than any of the other resorts we walked past - we were very happy we had chosen to stay there. And the beach in front of the resort was always clean which was not the case with a lot of the other resorts that we walked past. The pool is great with a swim up bar, restaurant right on the beach, food good.
If you are staying there and get sick of Thai food, walk up the hill towards the airport and there is a lovely restaurant called The Larder with European food which was the best meal I had while in Koh Samui. My only complaint was there was a smell from the water in the lobby, but that seemed to be all over Koh Samui wherever there was water as the water there is not fresh (or drinkable) and smells like bore water (eggy). But it looked clean and the smell probably couldn't be avoided.

Room Tip: If staying in the cheaper rooms, ask for one with an ocean view - they are on the 3rd floor but ther...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Kerrie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ekorpivu, Sales & Customer Relationship Manager at Sareeraya Villas & Suites, responded to this review, 13 November 2013
Dear KezzaTee,

Thank you very much for taking the time to write your fantastic review, and for choosing to stay with us recently. We are glad you enjoyed your time at our hotel and appreciate your positive feedback on our accommodations, services and facilities. We look forward to greeting you all again in the future!

Best Regards,
Elisa Korpivuoma
Sales & Customer Relationship Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Netherlands
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

My husband and I stated at the Sareeraya for 7 nights and we loved every minute of it. First of all, the location is great. Away from the noisy chaweng centre but within few minute's walk of many restaurants and shopping possibilities. Staff is very friendly and helpful all the time. Hotel is modern with great facilities. Rooms are big and comfortable with a nice bathroom. The balcony rooms are wonderful to sit out in the mornings and evenings.

The pool area was really well kept and delight to relax around each day. The breakfast was plentiful and the chefs would prepare eggs just as you wanted them and even crepes and pancakes. I especially loved the eggs benedict. The service was always polite and so friendly, nothing was a hassle for them and always with a smile on their faces.

We are already in the process of booking our next holiday at this hotel and look forward to another enjoyable stay!

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
2 Thank PetraMarch-83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ekorpivu, Sales & Customer Relationship Manager at Sareeraya Villas & Suites, responded to this review, 30 October 2013
Dear PetraMarch-83,

Thank you for choosing to stay with us and for posting a review of your visit on TripAdvisor. We are thrilled that you enjoyed so many aspects of your stay. Your positive comments towards our accommodations, facilities and hospitality have been well received by all of us and are very much appreciated.

We look forward to having the pleasure of serving you again and providing another relaxing stay!

Best Regards,
Elisa Korpivuoma
Sales & Customer Relationship Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
187 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 23 October 2013

It was the most fab place we stayed in after travelling around Thailand for 12 days :) As it was our honeymoon we were kindly upgraded to villa with own plunge pool, not what we were hoping (sea view) but we were so nicely secluded and the villa was so amazing that really it made no difference to us! Staff at Sareeraya would go to the moon for you if you'd ask them; absolutely amazing service, always friendly and happy, smile was always on their faces. Our villa was quite at the back, it was great as we had peace and quiet and it was only like 30 sec walk to the beach anyway! Fabulous room, massive bed, bathroom with Jacuzzi bath, indoor and outdoor shower and of course plunge pool (quite cold!). Our room was beautifully decorated for our arrival; we were supplied with everything we needed for the beach (flip-flops & hats). First day (as it was also our anniversary) we ordered breakfast in bed and the service (for little money) and food was outstanding. And for the evening we booked dinner on the beach (quite pricey) which was absolutely fantastic. We had breakfast every day in the hotel, great selection of whatever you desire, from Thai to Western, with amazing fruit selection. We also had another dinner at the Chef's restaurant and of course that was delicious too. We spent most of our (only 5) days just relaxing on the beach, having cocktails and getting beach massages. We also rented kayak and went for a little trip around the island (on your left) you can see from the beach. Great few hours! If you have any questions on how to spend your day they have a great selection of activities in the reception and they will happily help. We did scuba diving and went to see Thai-boxing in Petchbucha Stadium. Also take a long walk on the beach. Overall we were very sad to leave. It was just amazing and just what we needed after 12 days travelling! I wish we were still there...

Room Tip: We had 806 villa, on the back, lovely and quiet :)
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shabtique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ekorpivu, Sales & Customer Relationship Manager at Sareeraya Villas & Suites, responded to this review, 25 October 2013
Dear Shabtique,

Thank you for staying at the Sareeraya Villas & Suites during your honeymoon this October. We are pleased to learn that our service and facilities met with your expectations and that your special holiday with us was a memorable one. Thank you for acknowledging so many positive elements of your stay. We look forward to welcoming you back in the near future!

Best Regards,
Elisa Korpivuoma
Sales & Customer Relationship Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

We arrived on September 26th and stayed for 12 nights, we had high hopes of a sea view but unbeknown to us Pool Villas do not have sea views except maybe a glimpse from the Pool Villas immediately behind the main pool, as this isn't mentioned anywhere I felt it necessary to write this in my review. We all have different ideas and needs of what makes a holiday great, a peaceful,relaxing and de-stressing time was the main priority for us. Our pool villa was very large inside and lots of decking area outside, I was surprised the decking area wasn't always swept routinely during room housekeeping, only occasionally. We did have a lot of mosquitoes in our room even after the spraying of grounds and supposedly indoors, but considering the amount of ponds surrounding us not surprised. This was the first time after many trip to Thailand and previously to Koh Samui there was no turn down service at night! Breakfast was good and I have to say you just need to ask if there is something different you would like ask and they will happily do so which was our experience, I need to mention Banapoon who made us feel very special by the second day remembered our room number and our requirements, it is my view she is the hardest worker in this area. The next person who is extraordinary is the security guard who mans the towel hut also made us feel very special and took care of us. A very special thanks Sareeraya Hotel for the Birthday cake for my husband on our second day he was most surprised and unexpected such a lovely touch.
We had many meals at Chefs Table and thoroughly enjoyed everyone and did not find any meals to be expensive, most of our lunches were also enjoyed around the pool, such awesome wraps. We did try one cheap place next to Sareeraya, as per other reviews and can only say cheap is not necessarily good.
There were a couple of things happened during our stay which in no way was the fault of Sareeraya, we twice witnessed a couple with two small children boldly come off the beach take towels and use the pool, they were not guests they were challenged by security but apparently had a good story!
There was also a very unpleasant altercation amongst a Chinese family very loud and disturbing to all guests, in the end I had no choice but to go up to them and ask them to stop and for the main culprit to leave which he did after a displaying a tantrum like a 3 year old. These were not the sort of things I like or expect when staying at resort of this kind, however do not blame the resort for this.
Unfortunately the water quality in front of Sareeraya is not great but it didn't seem to bother most, if you are looking for waves and cleaner water then you will only find that at the other end of Charweng Beach.
Not sure if it is the policy of the hotel but don't expect to get your booked room early if you arrive on an early flight and late checkout seems equally impossible, annoying but not the end of the world I guess.
Thank you Sareeraya we did end up rejuvenated your hotel is lovely and Koh Samui and it's people are beautiful!

Room Tip: Pool villas have no road noise at all!
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aldonae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ekorpivu, Sales & Customer Relationship Manager at Sareeraya Villas & Suites, responded to this review, 25 October 2013
Dear Aldonae,

Thank you for choosing to stay at the Sareeraya Villas & Suites and for taking the time to post your review of your recent stay. We are glad you had a rejuvenating birthday stay with us and that our staff made your feel special and welcome.

We are also happy to hear that you enjoyed your stay in one of our pool villas that open up to either lotus pond view, sea view or pool access view. Kindly note that we do not make any differentiation in the prices of the villas, and the view and the location of the room is always subject to availability on guests’ arrival day.

Concerning the turndown service, according to our reports, on most nights, you refused our turndown service, or you had the ‘do not disturb’ sign on during the time we were performing our turndown service.

Although we do our best to limit the existence of the mosquitoes by doing a regular fogging (environment friendly), and providing mosquito coils and repellent in the rooms for our guests use, there are still some mosquitoes around due to our tropical location. We have placed a notice in each guest room to remind our guests to keep doors and windows closed at all times to prevent the mosquitoes from entering the rooms.

Please be informed that we guarantee check-in time at 2pm, however, we are happy to allow early check-in if the reserved room is available.

Please note that we have advised our team to pay more attention to outside guests visiting our hotel. Our restaurant and bars are open to both in-house and outside guests, however, the swimming pool and the sun loungers are restricted for hotel guests only, as we want to keep our pool area private and ensure seating for our in house guests.

Finally, thank you again for staying with us and we would be glad to welcome you back sometime in the near future!

Best Regards,
Elisa Korpivuoma
Sales & Customer Relationship Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sareeraya Villas & Suites

Property: Sareeraya Villas & Suites
Address: 100 / 1 Moo2, Chaweng Beach Rd., Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Spa Hotel in Chaweng
#5 Romantic Hotel in Chaweng
#6 Luxury Hotel in Chaweng
#9 On the Beach Hotel in Chaweng
#10 Family Hotel in Chaweng
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sareeraya Villas & Suites 5*
Number of rooms: 49
Official Description (provided by the hotel):
Offering 49 exquisite suites and pool villas, Sareeraya Villas & Suites is conveniently set on the quieter part of Chaweng Beach within walking distance to the most popular shopping, nightlife and entertainment area. Each villa provides a private plunge pool while each suite features a spacious terrace with ocean view or outdoor Jacuzzi. The hotel facilities include Raya Spa, Gym, Swimming pool, Transit Lounge, Chef’s Table Restaurant, Read Red Bar, Her Bar & Free WIFI Access. The perfect environment for people who are looking for pleasure, exclusivity and relaxation. ... more   less 
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Also Known As:
Sareeraya Villas Hotel Chaweng
Sareeraya Villas And Suites
Sareeraya Villas & Suites Ko Samui/Chaweng

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