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“Great place, but one piece of advice for mgmt”

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Sareeraya Villas & Suites
Ranked #6 of 104 Hotels in Chaweng
Certificate of Excellence
Asia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great place, but one piece of advice for mgmt”
Reviewed 20 July 2014 via mobile

Some constructive criticism:

Don't allow selfish guests to secure sun beds for hours each morning and not use them until lunch time. These people are like school on a Sunday...... No class!!!!!

Learn from the best places in the world and set a 30 minute maximum, or don't allow it at all.

Stayed July 2014
Helpful?
Thank Frequent_flyer_Asia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya S, General Manager at Sareeraya Villas & Suites, responded to this review, 22 July 2014
Dear Frequent_flyer_asia

Thank you for your comment regarding some of the sun beds were secured by other hotel patrons and not being used until certain time of the day. We sincerely apologize for the inconvenience caused and will ensure our team will further explain to our guests that the facilities are based on first come first serve, therefore all our guests can enjoy our pool and sun deck area accordingly.

Nevertheless, we are delighted to know you enjoyed your stay with us and appreciate your sharing the constructive comments on Tripadvisor.

We definitely look forward to welcoming you back at Sareeraya Villas and Suites soon.

Best regards
Holman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (181)
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Beckermet
Level 6 Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 July 2014

One night stay in Chaweng to catch morning flight. The room was excellent with lift (elevator) access. The pool, pool bar and restaurant were right on the beach and the staff were charming and accommodating.
A stroll along the beach provides a pleasant alternative route to the town's bars and restaurants.

  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank David-Craiova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya S, General Manager at Sareeraya Villas & Suites, responded to this review, 21 July 2014
Dear David-Craiova

We are delighted you have chosen to stay with us as to catch a morning flight out of Koh Samui recently, much appreciated.

Good to learn about our location is convenient for you to stroll along the beach to the main Chaweng area as well as only a 10 minutes drive to the airport. Thank you for your compliments to our team members and you also enjoyed our facilities and the food & beverage outlets during your stay.

Again, thank you for sharing your experiences on Tripadvisor and we look forward to welcoming you back at Sareeraya Villas and Suites soon.

Best regards
Holman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
Reviewed 16 July 2014

Sareeraya Villa's is a beautifully maintained and opulent resort. My friends and I recently stayed in a Sea View Suite on the 2nd Floor. We could not fault Sareeraya. The staff & security were welcoming, attentive & friendly. They did not miss a beat. The food was incredible as were the cocktails & affordable happy hour specials. Sareeraya is located perfectly along Chaweng Beach, its more private location adds a touch of class while still being only a 15 min stroll to the party scene of Chaweng. We had an amazing time & met some very worldly, lovely people who were also guests at the hotel during our stay. We will be returning to Sareeraya in the future.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank StephanieGeorgiou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya S, General Manager at Sareeraya Villas & Suites, responded to this review, 17 July 2014
Dear Stephanie

Thank you for choosing to stay at Sareeraya Villas and Suites recently with your friend during your holidays in Koh Samui, much appreciated.

Glad to know you both enjoyed the sea view suite at our resort and you and your friend were warmly welcome by our team members with attentive services. We are also pleased to know you do like our food, cocktails and the Happy Hour and met some lovely people during your stay with us, that is just wonderful.....

We really appreciate your recommendations and sharing your experiences on Tripadvisor. We looking forward to your return soon.

Best regards
Holman
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Sydney, Australia
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 July 2014

We stayed at Sareeraya for 6 nights in March 2014 in a suite with outdoor jacuzzi. The staff - meal staff, bar staff, pool staff, security staff, all staff were absolutely fantastic and very attentive even to the point of staying beyond "home time" just to make sure you were looked after. They went out of their way to make the stay most enjoyable and were full of smiles and humour - obviously enjoying their workplace. The beach out front was impeccable as it was raked and cleaned every morning. The room was lovely, the infinity edged pool was awesome and the sunbeds by the pool were great. The location was at the quiet end of Chaweng Beach which was nice but still within walking distance of the hubub of Chaweng centre. All in all it was a very memorable stay right down to the Chinese beach wedding to which we were invited by the wedding hosts! Can't recommend Sareeraya highly enough - thank you for a fantastic stay!

  • Stayed March 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Andrea L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya S, General Manager at Sareeraya Villas & Suites, responded to this review, 17 July 2014
Dear Andrea

Thank you for choosing Sareeraya Villas and Suites for your recent visit to Koh Samui and share your wonderful experiences on Tripadvisor, much appreciated.

We are delighted our team members did look after you with their attentiveness while you were staying with us and you enjoyed our outdoor jacuzzi suite, the infinity pool and the beach area, in addition to our location.

It is wonderful to know your stay with us is a fantastic and a memorable one and we would like to thank you for your recommendations as well.

Definitely we look forward to your return and once again, thank you for staying with us.

Holman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 July 2014 via mobile

Sareeraya villas is a relatively small (in a good way!), boutique-feel hotel. It has a lovely infinity pool surrounded by a decent but not overwhelming number of sunbeds, literally within metres of a private stretch of the quiet end of Chaweng beach. The beach is raked and flattened daily! And the 24-hour pool security guard will gladly lay out towels for you and occasionally join in a pool game or two! He's a great character!

The staff in the pool bar and restaurant are fantastic too; really friendly and attentive. In fact, throughout the staff made our stay a real pleasure - the hotel should be proud of them.

Our room was on level 2, facing the sea and was lovely and spacious, however wasn't too much more than functional - which was fine as most of the time we were by the pool!

The spa on site was also great; more expensive than most 'local' services you can access on the beach but you get good money's worth and seriously relaxing!

The hotel's location is fantastic for families or couples - it's relatively quiet and away from the party scene but feels social and fun at the same time with lots of restaurants (of all standards) and some nice (quiet) beach bars.

Overall I couldn't recommend the hotel enough. Thank you for making it such a great holiday!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DuncL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya S, Sales & Customer Relationship Manager at Sareeraya Villas & Suites, responded to this review, 7 July 2014
Dear DuncL,

Thank you for sharing your feedback on TripAdvisor following your recent stay at Sareeraya Villas & Suites.

We are pleased to know that you enjoyed your stay with us and appreciate your very kind words in relation to our resort and its facilities, the service standards which you felt were amazing, as well as the spa treatments that you enjoyed. Your compliments have been passed on to the team.

Once again, thank you for your recommendation and we look forward to welcoming you back some day in the future!

Best Regards,
Elisa Korpivuoma
Sales & Customer Relationship Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 July 2014 via mobile

I hv stayed with Freinds from 30 June to 2 July in Jaccujo Pool Villa the first trouble started in alloting my villa, I hv booked Jaccujo pool villa sea view online thru Agoda, but the reception staff said as per available they allot, when I book sea view they hv to but denied, other things are went away smooth, but while check out even they charge 920 bhats for broken of shampoo & shower gel small bottles this is height of their ill behavior with the customers, without this our holiday went off very good

Stayed July 2014
Helpful?
2 Thank Cheelavij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya S, Sales & Customer Relationship Manager at Sareeraya Villas & Suites, responded to this review, 9 July 2014
Dear Mr. Cheelavij,

Thank you for staying at Sareeraya Villas & Suites recently and taking your time to share your experiences on TripAdvisor.

We are delighted you and your friends had a relaxing and enjoyable stay with us and please be advised that there was no indication in terms of views with your booking through Agoda, otherwise, we will definitely accommodate your room to our best availability.

Hotels do have a set list of pricing for all the room items if they are damaged or broken by guests. For the two (2) porcelain bottles that was broken, you were only charged in the total amount of Baht 300. Despite that you are disappointed with this incident, while the rest of your stay went smoothly, we do hope you will return and stay with us again.

Thank you again for choosing Sareeraya Villas & Suites and we hope to have another opportunity to welcome you back to our hotel.

Best Regards,
Elisa Korpivuoma
Sales & Customer Relationship Manager
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Brisbane, Australia
Level 2 Contributor
8 reviews
5 hotel reviews
Reviewed 4 July 2014

My husband and I recently stayed at sareeraya for 7 nights along with 30 other people from Australia for a wedding at sareeraya. Firstly I would like to say that parichat the wedding planner was wonderful. As part of the bridal party, I saw first hand how helpful she was and assisted the bride and groom with any questions or requests they had. The hair and makeup she organized was wonderful, the food was amazing, band and setting of ceremony and reception was perfect, celebrant, flowers, cake etc were perfect and wedding ran so smooth and the staff were great on the day/night also. It was the most magical wedding I have ever been too and would highly recommend getting married at this resort. There were fire dancers, fire works and wish lanterns, and a elephant:-)

As far as the stay at resort went, the welcoming staff were great. Towels and drinks on arrival and so friendly. Whenever we had a question they were so helpful and I think I can speak for the entire crew that stayed. The pool area was great and we all spent a lot of time there. Cocktails were great (especially at happy hour) and bar food was very nice. We had a club sandwich a couple of time and the serving was huge and very nice. The bar staff even named a drink after my cousin and were so friendly! The security staff around the pool as well as all staff were great with the kids.

The breakfast was great and the restaurant staff and chefs were all very accommodating as there were a couple of people with gluten intolerance. We had dinner in the restaurant a few times and each night it was very nice. Italian, Thai and western was all very nice.

The rooms were very nice. They were very clean and everything in the room that was supplied was more than enough. We was upgraded to a pool villa room and level 1. The cleaning staff do a great job and I will say it was the best shower I have ever used!

Location was excellent, very close to shops, laundry and right on the beach and all the beach masseurs! The manager of the establishment was extremely friendly and helpful also and was good to have a chat and a joke with.

Wonderful place to stay:-)

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Corey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya S, Sales & Customer Relationship Manager at Sareeraya Villas & Suites, responded to this review, 9 July 2014
Dear Corey W,

Thank you for staying at Sareeraya Villas & Suites during such a special occasion and thank you for posting your excellent review on TripAdvisor.

We are delighted to read you had such a wonderful time at the wedding you attended. We are also happy that you found the food amazing and appreciated the comfort our rooms and the location of our hotel. Please rest assured your fantastic compliments have been passed on to the team.

Thank you again for your recommendation and we look forward to having you as our guest again!

Best Regards,
Elisa Korpivuoma
Sales & Customer Relationship Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sareeraya Villas & Suites

Property: Sareeraya Villas & Suites
Address: 100 / 1 Moo2, Chaweng Beach Rd., Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Luxury Hotel in Chaweng
#5 Romantic Hotel in Chaweng
#5 Spa Hotel in Chaweng
#6 On the Beach Hotel in Chaweng
#10 Family Hotel in Chaweng
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sareeraya Villas & Suites 5*
Number of rooms: 49
Official Description (provided by the hotel):
Offering 49 exquisite suites and pool villas, Sareeraya Villas & Suites is conveniently set on the quieter part of Chaweng Beach within walking distance to the most popular shopping, nightlife and entertainment area. Each villa provides a private plunge pool while each suite features a spacious terrace with ocean view or outdoor Jacuzzi. The hotel facilities include Raya Spa, Gym, Swimming pool, Transit Lounge, Chef’s Table Restaurant, Read Red Bar, Her Bar & Free WIFI Access. The perfect environment for people who are looking for pleasure, exclusivity and relaxation. ... more   less 
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Also Known As:
Sareeraya Villas And Suites
Sareeraya Villas Hotel Chaweng
Sareeraya Villas & Suites Ko Samui/Chaweng

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