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“third time to this hotel and will never be back”

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Sareeraya Villas & Suites
Ranked #6 of 104 Hotels in Chaweng
Certificate of Excellence
Reviewed 19 August 2014

It was our third time at this hotel. We have been in this hotel for the last 3 summers. We booked a room with a Jacuzzi on the terrace. We couldn't enjoy the Jacuzzi due to heavy smell of sewage. Despite our complaints the hotel did nothing. The smell was unbearable. The room was on the second floor and the elevator had the same heavy smell, which under no circumstances guests should suffer each time they take an evaluator.
The service was extremely poor. Whatever you ordered by the pool would stay there for the entire day, the hotel staff did not bother to clear the leftovers.
This hotel lost its charm as a boutique hotel on the chaweng.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank yael n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya S, Sales & Customer Relationship Manager at Sareeraya Villas & Suites, responded to this reviewResponded 21 August 2014

Dear yael n,

Thank you very much for your feedback. While we strive to deliver a delightful stay experience for all our guests, and especially our return guests, we regret that we failed to meet your expectations on this occasion.

We apologize for the light smell you experienced at your terrace and the elevator one evening. This matter was addressed with our maintenance team and fixed while you were still in-house. We also did set up additional burners on your terrace during you stay and offered you another room to make your stay more comfortable, however, we did not hear from you the next day.

Please be advised that we pride ourselves on offering friendly and attentive services throughout the hotel. Given that this was not your experience in the past, we will certainly review the issue.

Thank you again for staying with us and we hope you choose Sareeraya Villas & Suites again in the future.

Best Regards,
Elisa Korpivuoma
Sales & Customer Relationship Manager

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332 - 338 of 914 reviews

Reviewed 17 August 2014

Thank you so much Sareeraya for making our trip a memory forever. I cant say enough about this this resort and the wonderful staff and Manager Holman. Holman would take the time to have a chat and when we left he personally came to say goodbye. We stayed in one of the luxury Villas which was perfect. However I did get the chance to look at the apartments and they were just as big and nice and would happily stay there with my family. The cold face cloths brought to you by the pool.The candle/oil burning in your room, the food, the staff, just perfect. And the position of the resort is also great as you can walk to the shops and yet still just out of the noise of the busy centre. Thanks you again Sareeraya.

Room Tip: I would if staying with extras take the appartments they are lovely and value for money and the bott...
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Mckaylas10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya S, Sales & Customer Relationship Manager at Sareeraya Villas & Suites, responded to this reviewResponded 20 August 2014

Dear Mckaylas10,

Thank you for taking the time to record your comments on TripAdvisor following your recent stay at the Sareeraya Villas & Suites.

We are glad to hear you had a wonderful time here with us and thank you for complementing our location, as we are only a 10 minutes’ walk away from the city centre, but still quiet and enjoyable. Thank you also for your comments regarding our accommodations, food and services, which you thought were all excellent.

Holman sends his regards and thank you for your compliments. Please feel free to contact us at any time for more information about your brother’s wedding in 2015.

Thank you again for choosing Sareeraya Villas & Suites and we look forward to your next visit!

Best Regards,
Elisa Korpivuoma
Sales & Customer Relationship Manager

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Reviewed 12 August 2014

My partner and I stayed at the Sareeraya for 6 nights and it was wonderful. The rooms are magnificent and the staff are very helpful and friendly. We had a Jacuzzi Access Room and it was so nice to have access to your own pool ( well ...shared with 4 other rooms).The food was amazing. I highly recommend the Buffet they have 2 nights a week. There is so much variety and the food is of a very high standard. The Breakfast buffet is mind boggling as well.
The beach is raked every morning and a rope/ line in the sand stops the beach vendors from bothering you when relaxing on the deck chairs. The staff could not do enough for you and they love having a bit of a joke mostly at the tourists' expensive, but all harmless.
It is far enough away from the party area of Chaweng Beach to be peaceful, but still close enough to wander down the beach or street if you feel like getting amongst the hustle and bustle of shopping or partying.
If we ever go back to Koh Samui we will stay there for sure!!!

Room Tip: Go for a Jacuzzi Access room if you can!
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Jenny E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya S, Sales & Customer Relationship Manager at Sareeraya Villas & Suites, responded to this reviewResponded 13 August 2014

Dear Jenny E,

Thank you very much for selecting Sareeraya Villas & Suites for your recent stay in Koh Samui and for sharing your excellent comments with us.

We are delighted to read that your stay was pleasant and that you appreciated so many aspects of our hotel, especially the magnificent accommodations and the amazing food you experienced in our Chef’s Table restaurant. The kind compliments you have written about our team are also very much appreciated and we will definitely pass on your compliments.

We look forward to having the pleasure of welcoming you back to Sareeraya Villas & Suites in the near future.

Best Regards,
Elisa Korpivuoma
Sales & Customer Relationship Manager

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Reviewed 5 August 2014

We spent 10 glorious days at Sareeraya this past February and are very pleased to find that all the aspects we enjoyed remain mostly unchanged. Although it is certainly not a big deal, we did take note of not receiving the usual refreshing towel and cold water from our driver upon pickup from the airport. This small oversight was compounded upon arrival for check-in at the hotel, when we were not given the customary welcome garland and drink at the hotel. Though admittedly a minor flaw, such oversights are duly-noted by repeat guests, as no explanation was given. We enjoyed the usual high-level of service we expect at Raya Spa and cannot rave enough about the fantastic meals we enjoyed at Chef's Table for breakfast, lunch and dinner. The dinner entertainment was a nice addition to the ambience in the evening hours and we enjoyed meeting and talking with the new manager, Gordon. I must give special mention to the now familiar faces of the security team, who were always great help in arranging taxis for excursions. We hope to return again to beautiful Samui and look forward to another idyllic stay here.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank MandyLee_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya S, General Manager at Sareeraya Villas & Suites, responded to this reviewResponded 7 August 2014

Dear MandyLee_7

Little things mean a lot to us as well and we sincerely apologize that the cold towels, welcome drink and garlands were not presented during your last visit to our resort, especially for our repeat guests.

We are happy to know your 10 days stay was still enjoyable with our constant good level of service, treatments at our Raya Spa, the breakfast and meals at Chef’s Table, especially with the live entertainment during our themed buffet dinners.

Thank you for your compliments to our securities that are always there at your assistance while taking the excursions of this beautiful island.

Again, much appreciated for continuing to stay with us and share your experiences on Tripadvisor. Definitely we look forward to your next return soon.

Best regards
Holman

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Reviewed 28 July 2014

The Sareeraya was a perfect choice for our honeymoon. From checking in we realised we had made the right choice, the staff are all very friendly and attentive, and the interior design and style of the hotel is inspiring.

The room we had was almost the one the brochure shots were taken from in terms of interior and views. The room was well equipped, spacious, clean and well maintained.

Breakfast in the Chef's Table restaurant was great, a wide selection of everything imaginable for breakfast - and then some more besides, a perfect way to begin each day. There is live music in the evening twice a week, when they also do a beach buffet. The atmosphere is just perfect there and the food selection is wide and oh so delicious.

Thank you to all at the Sareeraya for our time there, we will be back some day.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Liza K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya S, General Manager at Sareeraya Villas & Suites, responded to this reviewResponded 31 July 2014

Dear Liza K

Wonderful to know you enjoyed your honeymoon with us during your recent visit to Koh Samui and sharing the experience on Tripadvisor, much appreciated.

Delighted that our resort and facilities met all your expectations from room design, cleanliness, space, maintenance and you and your husband also enjoying the wide variety of choices at breakfast and our themed buffet dinners with live entertainment at Chef’s Table as well. Your kind words about the friendliness and attentiveness of our team members will be shared among our teams.

Once again, thank you for chose Sareeraya Villas and Suites for your honeymoon, we definitely look forward to your return soon.

Best regards
Holman

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Reviewed 22 July 2014 via mobile

My partner and I stayed here for 12 nights at the beginning of July . when we arrived we were warmly welcomed by the lovely staff . The room we had was beautiful and had everything we needed in it . It had a lovely view of the sea which we loved. The breakfast everyday day was such a wide choice of delicious food , even including Thai curry and rice , noodle dishes , any eggs or pancakes or waffles of your choice, bacon etc. My partner surprised me one evening and booked a table for the BBQ buffet which was amazing ,got to say , it was so romantic as it was a lovely atmosphere in the restaurant and staff couldn't do enough . Sunbeds very comfortable and plentiful. Enjoyed all our 12 nights at this hotel , manager cares about his customers and makes sure everything is running smoothly which makes this a very relaxing experience . We would definitely return to this hotel.

Stayed: July 2014
Thank Travelallaround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya S, General Manager at Sareeraya Villas & Suites, responded to this reviewResponded 23 July 2014

Dear Travelallaround

We are delighted to learn you and your partner enjoyed your 12 nights stay with us during your recent visit to Koh Samui, that is great to know about it and thank you for sharing your wonderful experience on Tripadvisor.

Glad to know you like our breakfast set up with the choices of Asian to the Western dishes and a nice romantic evening with your partner alongside our themed barbeque buffet dinner at Chef’s Table.

Definitely, we look forward to your return and once again, thank you for choosing to stay at the Sareeraya Villas and Suites.

Best regards
Holman

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Reviewed 21 July 2014

My husband and I attended a wedding at this resort in June 2014. We stayed for 6 nights and wished we could have stayed 6 months! Everything was amazing and couldn't be faulted.
The wedding was everything the bride wanted and more.
The staff in all areas including the wedding planner couldn't have done a better job and I'd have no hesitation recommending this resort to even the pickiest traveller.
We booked a standard room, but upon arrival were pleasantly upgraded to a room with a jacuzzi on our balcony on the 3rd floor which provided us with an amazing view of the resort on the beach.
We had a few kids in our group and all the staff were so accommodating to them and I have no doubt they had the time of their lives mucking around in the pool with us all.
The pool bar was great along with the food. Breakfast was up there with the top 5 breakfasts I have had around the world.
If you are considering this place for a holiday/wedding, do not hesitate & book it!

Stayed: June 2014, travelled as a couple
Thank Whitnluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sareeraya S, General Manager at Sareeraya Villas & Suites, responded to this reviewResponded 22 July 2014

Dear Whitnluke

We are delighted to have you staying with us while attending your friend’s wedding at our resort in June and happy to know the wedding went well for the lovely newly wedded and their guests.

Thank you for the compliments to our team members, who handled the wedding reception, looking after our junior guests and our wedding planner, will forward your kind words to our team members accordingly so they can keep up the good work.

Definitely good to know our breakfast is one the top 5 you have around the world that is a big encouragement for our food & beverage team.

Last but not least, really appreciate your sharing this amazing experience on Tripadvisor and the recommendations for other holiday makers or soon to get marry couples.

We look forward to welcoming you and your husband back at Sareeraya Villas and Suites soon.

Best regards
Holman

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Additional Information about Sareeraya Villas & Suites

Address: 100 / 1 Moo2, Chaweng Beach Rd., Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Luxury Hotel in Chaweng
#5 Spa Hotel in Chaweng
#5 Romantic Hotel in Chaweng
#6 On the Beach Hotel in Chaweng
#10 Family Hotel in Chaweng
Price Range: £149 - £405 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sareeraya Villas & Suites 5*
Number of rooms: 49
Official Description (provided by the hotel):
Offering 49 exquisite suites and pool villas, Sareeraya Villas & Suites is conveniently set on the quieter part of Chaweng Beach within walking distance to the most popular shopping, nightlife and entertainment area. Each villa provides a private plunge pool while each suite features a spacious terrace with ocean view or outdoor Jacuzzi. The hotel facilities include Raya Spa, Gym, Swimming pool, Transit Lounge, Chef’s Table Restaurant, Read Red Bar, Her Bar & Free WIFI Access. The perfect environment for people who are looking for pleasure, exclusivity and relaxation. ... more   less 
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Also Known As:
Sareeraya Villas And Suites
Sareeraya Villas Hotel Chaweng
Sareeraya Villas & Suites Ko Samui/Chaweng

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