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“Cold staff,terrible service, overpriced!!” 2 of 5 bubbles
Review of KC Resort & Over Water Villas

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KC Resort & Over Water Villas
Ranked #45 of 104 Hotels in Chaweng
Mumbai (Bombay), India
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Cold staff,terrible service, overpriced!!”
2 of 5 bubbles Reviewed 19 March 2013

We booked this property for our honeymoon. Looking at the pictures over the net and the hotel's website, we had lot of expectations from the kind of room that'd be given to us. However, when we reached the destination, it turned out to be a big disappointment. Too many loopholes in the reservation system:
1) Despite the info already available with them that we were travelling for our honeymoon, no special arrangements (as promised) were made.
2) We had to wait atleast half an hour at the reception even though we had booking printouts with us.
3) The room was so small that there was hardly any walking space around the bed.
4) The beach view that was promised to us was totally blocked by the hotel's restaurant.
5) On a special request to shift the room, the same room at a different floor was offered.
6) The meal ordered for lunch came in the evening..after repeated followups for 3 hours.

Complete disappointment...Not recommended at all!!

  • Stayed February 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Rupali09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KC R, Guest Relations Manager at KC Resort & Over Water Villas, responded to this review, 26 March 2013
Thank you for choosing the KC Resort for your honey moon and for taking the time to write a review about your recent stay at the resort. We appreciate your input and apologize for the bad experience you’ve had here. We strive to provide our guests the highest quality of service & accommodations and regret this was not your impression. Our stuff is known and well appreciated for his hospitality & friendliness, & the sea view rooms are glorified by our guests. Your complain about the room was answered and you moved to a higher floor but unfortunately other complains were not solved to your satisfaction. For our further improvement I would kindly ask you to please send me the dates of your stay so I can check & send you a compensation for your next stay; should you choose to stay here again on your next vacation.
Best regards,
Hadas Pluda (Ms.)
Guest Relations Manager
KC RESORT & OVER WATER VILLAS KOH SAMUI
Hadas.pluda@hotelsresorts.com
Tel: +66 77 428 088 Fax: +66 77 428 078
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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638 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
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English first
Rehovot, HaMerkaz, Israel
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 18 March 2013

We stayed in the hotel this year during our one month trip to thailand.
We can say for sure this was the best hotel we stayed in.
SO clean,close to all the night life,great staff,drivers who take you down & up the hill,great breakfast and generaly amzaing service.
Totally worth it's price!

P.S:The most amazing pool in the hall world!Besides the view to the all island from the room... :)

Room Tip: Sea view room
See more room tips
  • Stayed February 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alexandra Sasha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KC R, Guest Relations Manager at KC Resort & Over Water Villas, responded to this review, 24 March 2013
Thank you for your warm review! We are very happy to read such a good review and we mostly happy to know that you liked it so much. We will let the staff know about your great stay with us and your good impression of their hard work.
It was a pleasure having you here & we hope to see you here again soon!
Best regards,
Hadas Pluda (Ms.)
Guest Relations Manager
KC RESORT & OVER WATER VILLAS KOH SAMUI
Hadas.pluda@hotelsresorts.com
Tel: +66 77 428 088 Fax: +66 77 428 078
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oudenaarde, Oost-Vlaanderen, Belgium
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 15 March 2013

Got picked up at the airport in an open back truck, but the initial disappointment faded as the drive to the hotel was quite short.
I can't shake the feeling though that the standard of the hotel would make me expect more!
Room was very nice (deluxe studio with jacuzzi, garden view). The view however left to be desired: looking onto a derelict building (or the never finished building of another hotel). So we kept the window shades closed.
The pool was nice, the food as well, even though pricey. Roof top restaurant was closed.
They discourage you to go to town, but that is pretty easy. Just rent a motorcycle for the duration of your stay (just walk down the hill, you can rent one at the entrance of the hotel - cheaper then in the hotel itself).
Town is full of good quality restaurants.
The hotel offers a trip around the island, but you are better off renting a motorcycle and doing it all yourself. Much more fun.
Would I go back? Probably not, I would try another hotel.
Spa is expensive, cheaper alternatives in town.

Room Tip: Get the sea view
See more room tips
  • Stayed March 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KC R, Guest Relations Manager at KC Resort & Over Water Villas, responded to this review, 24 March 2013
Thank you very much for your review and for choosing KC Resort & Over Water Villas for your vacation. We glad to read that you liked our accommodation & facilities.
I understand that the view in the room did not meet your expectation & I am sorry for that. Never the less, the best view is from our pool area & the roof, which both of course are open to all guests. Also important to mention that the building next to as is not a big part of the view & does not block the view from any point at the resort. It’s a bit strange to read that we discourage the guests to go to the center of Chaweng because we have free shuttle service to Chaweng six times a day & also we have free buggy service up and down the hill 24/7.

Best regards,
Hadas Pluda (Ms.)
Guest Relations Manager
KC RESORT & OVER WATER VILLAS KOH SAMUI
Hadas.pluda@hotelsresorts.com
Tel: +66 77 428 088 Fax: +66 77 428 078
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 15 March 2013

We booked this hotel as it was portrayed a lot better than it actually was. The staff were excellent and nothing was too much trouble. The "HILL" is more like a small mountain and very tedious. They are very good with the buggy back and forth to the main road, however there always seems to be a set of stairs you have to negotiate to get where you want to go, I normally like stairs here and there always good for the exercise but not on this occasion. We upgraded to an ocean view room, we originally booked a garden view which was all that was available at the time. The garden view is a block of vacant land at the rear of the hotel with various bushes no garden whatsover all overlooking the airport, we eventually upgraded to an Ocean View room. Their is also a huge building next door not seen in any photos cleaverly left out and it looks like a 10 storey bomb site, this building was started and never completed you can't miss it. The pool area lacks atmosphere the chairs are old and tired the view however is amazing. The rooms are neat and tidy, the jacuzzi on the deck area is old and tired looking. Would definately book a hotel on the beach or on flat level ground.

Room Tip: Ocean View room only
See more room tips
  • Stayed February 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cruisin57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KC R, Guest Relations Manager at KC Resort & Over Water Villas, responded to this review, 24 March 2013
Thank you very much for your review and for having chosen KC Resort & Over Water Villas for your vacation. Your review is important to us and we do try to be as helpful as possible, as you have noticed. The resort is located at the north of Chaweng; far enough to avoid the noisy center but only 5 minutes away from there by our free shuttle. We are on a hill and this has the advantage of the 360 degrees of the island view; also from the “Garden view” side- you get view of the jungle all the way to the other side of the island. Our resort is known for its relaxed and quiet environment, so maybe it was a bit too quiet for you. We always strive to provide our guest the best service & facilities and I have already informed our management team about your impression regarding our facilities. We do hope to welcome you again to beautiful Koh Samui maybe to the new “sister property” the KC Beach Club at the center of Chaweng beach.


Best regards,
Hadas Pluda (Ms.)
Guest Relations Manager
KC RESORT & OVER WATER VILLAS KOH SAMUI
Hadas.pluda@hotelsresorts.com
Tel: +66 77 428 088 Fax: +66 77 428 078
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
1 review
5 of 5 bubbles Reviewed 10 March 2013

I've just come from this amazing hotel in Koh Samui. We got a villa with a panoramic view of Koh Samui. KC Resort & Over Water Villas is one of the most spectacular resort in Chaweng. Sitting in the terrace of your own villa, swimming in your own pool any time you want, overlooking the beautiful nature. People working in KC are very kind and always try to make your stay perfect. They always smile and get ready to help if you have questions about the island. Breakfast and dinner was teriffic. Every hour the shuttle can easily bring you to the beach. The beach territory also is very pleasant. But there are not enough sunshade in the beach. They have always beach parties and club music at the pool area.
Thank you guys for making our stay very comfortable and amazing.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daria_Bragina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KC R, Guest Relations Manager at KC Resort & Over Water Villas, responded to this review, 13 March 2013
Thank you very much for taking the time to write a review. It’s a big pleasure for us to read that you have enjoyed your vacation so much & that we had a part of making it so “comfortable and amazing”
This is what makes our hard work worth it!
One important note: the beach\pool party are located at our “sister property” the KC BEACH CLUB, which is located on the center of chaweng beach. Also some of the pictures are taken there. The KC RESORT is more about the quiet hideaway place (but just 2 KM from the center)
Looking forward to see you here again!
Best regards
Hadas Pluda (Ms.)
Guest Relations Manager
Hadas.pluda@hotelsresorts.com
Tel: +66 77 428 088 Fax: +66 77 428 078
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 23 February 2013 via mobile

Checked in for 1 night last week on a total whim. We stayed in over water villa no. 514 and the view was spectacular. Little scary getting to the top in the golf buggy but that was the only niggle for me. 1 night was not enough and I long to come back for a longer stay next time.
Loved the glass panel in the bedroom, my husband took great joy from swimming underneath and appearing under the villa. Amazing stay. Very fast room service as well.
Well done Kc resort.

Stayed February 2013, travelled as a couple
Helpful?
Thank Corky08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KC R, Guest Relations Manager at KC Resort & Over Water Villas, responded to this review, 26 February 2013
Thank you for the warm review! We were very pleased to read that you've enjoyed your stay at the over water villa & we will share your appreciation with the staff. One night is really not enough here. We are also looking forward to welcome you here again!
Best regards
Hadas Pluda (Ms.)
Guest Relations Manager
KC RESORT & OVER WATER VILLAS KOH SAMUI
Tel: +66 77 428 088 Fax: +66 77 428 078
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taipei, Taiwan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 17 February 2013

決定到蘇梅島度蜜月時本想安排海灘海景的飯店,無奈訂不到房間,旅行社推薦KC,雖然我上網找過一些平價好壞參半,但因為沒時間再找別的,加上過年期間較好的都非常貴,只好給KC一個機會並選了最貴的水上屋房型。

到KC的第一天,覺得這裡景觀很好,水上屋很美,帶著愉快的心情我們租了摩托車到茶文大街覓食。沒想到回到飯店想要洗澡卻沒有熱水,想說可能要等一下吧,等了幾十分鐘只好打給櫃檯,櫃台說要請工程師去修,還是沒熱水,也沒打電話來說進度如何,我又撥電話過去,他說會派人來,等了半個多小時也沒人來,弄到凌晨幾點實在受不了只好洗冷水澡睡覺。氣!

第二天,有熱水。但他主打泡澡時可以開窗看景的窗卻卡住推不開,冏!

第三天,又沒有熱水,飯店一直說要處理然後都沒見效,也不曾打過一通電話來關心或報告他們的進度,最後派了一個人來,在那邊摸來摸去不知道做啥,我們主動提說可否換房,他說沒房間只能讓我們先去別間洗澡,隔一天再換房,身為消費者,我們只好說好。爛!

第四天中午,終於幫我們換房,其實換到的新房間熱水也十分不穩而且水很小,但我們已經懶得跟飯店講了。

我的蜜月旅行就一直在冷水澡與氣憤中度過,KC的設計理念很好,但建築及服務品質還有危機處理能力都很差,在那邊裝呆!

For everyone who can't read chinese,
I choose KC for my honeymoon and select the most expensive room type-over water villa.
KC is a beautiful hotel, but their service and risk management is bad!! IF you could enjoy taking a shower in cold water everynight, you could choose KC. If you tell hotel that these is no hot water to take a shower in your room, thay will pretend they are dealing with it, but they won't respond to you because thay won't solve the problem, and without any apology!!

  • Stayed February 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank lovekai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KC R, Guest Relations Manager at KC Resort & Over Water Villas, responded to this review, 19 February 2013
Thank you very much for your review and for having chosen KC Resort & Over Water Villas for your honeymoon. We apologize for the bad experience with the shower. We strive to provide our guests the highest quality of service & accommodations and regret this was not your impression. As we know that our guests deserve the best, we are now have already started replacing the water system & fix this issue. I trust that you have enjoyed the beautiful view & the other advantage that the hotel has to offer. We do hope to welcome you again to KC Resort & Over Water Villas & to have the opportunity to show you the quality service & facilities you deserve.

Best regards,
Hadas Pluda (Ms.)
Guest Relations Manager
KC Resort & Over Water Villas Koh Samui
Hadas.pluda@hotelsresorts.com
Tel: +66 77 428 088 Fax: +66 77 428 078
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about KC Resort & Over Water Villas

Property: KC Resort & Over Water Villas
Address: 166/98 Moo. 2, Chaweng Choeng Mon Beach Road, Chaweng, Bophut, Ko Samui 84320 , Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#14 Top resorts Hotel in Chaweng
#22 Spa Hotel in Chaweng
#26 Luxury Hotel in Chaweng
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — KC Resort & Over Water Villas 4.5*
Number of rooms: 95
Official Description (provided by the hotel):
The ’KC Resort & Over Water Villas’ is located at the North of Chaweng Beach, on a hill top. This unique location allows you to be close to the center of Chaweng, where everything happens, but not be disturbed by any night time craziness. The view over the Gulf of Thailand, Koh Matlang and Chaweng Bay is spectacular and can be seen from anywhere in the resort. To fit all your need, KC Resort & Over Water Villas provides Spa-in and outdoor luxurious treatment rooms; A view Restaurant & Wine Lounge - featuring a terrace with a great view on the neighboring island and the ideal spot for dining or enjoying a drink and of course 95 exclusive rooms, suites and villas that will exceed your expectations, in a secluded estate enjoying stunning views over the cobalt blue sea and outlying islands of Koh Samui. Every room features complimentary WiFi, over size king bed with double seat Jacuzzi with light therapy system and rain shower column with acupressure jet, cordless telephone, safety box, mini bar and hair dryer with shaver socket. ... more   less 
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Also Known As:
Kc Resort & Over Water Villas Hotel Chaweng
Kc Resort And Over Water Villas
KC Resort & Over Water Villas Ko Samui/Chaweng

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