My boyfriend and I did not even see the room, before we were whisked away to their sister resort, Wimaan Buri. I read via tripadvisor but did not think it would happen to me.
I booked through agoda and when we reached there, they just told us they were overbooked and we had to move to Wimaan Buri. But i was shocked that we had to pay our own taxi fare to the sister resort which they were moving us to. We arrived from Bo Phut to Joy Residence (chaweng) only to be told this. It was unreasonable and I had to reason with their reception that this is a problem between Joy Residence and Agoda and not between Joy Residence and us. They either 1) refund us or 2) send us to Wimaan Buri FOC (which at that time i would rather take the refund as i checked on agoda reviews immediately on Wimaan. It wasn't that desirable)
I think this is ridiculous. We booked joy Residence as it was near our local friend's house. Only to be moved away. The receptionist got a lady to drive us there in a private car, FOC, and she came along with us. Although initially I did have to explain to her that she cannot treat customers this way and that this is their problem with agoda and not ours, she is the best thing in this whole frustrating issue. Her name is Nam. Although the staff are not proficient in English, but the way she handled the issue, was as if she owned the place.
- Reservation Options:
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- Also Known As:
- Joy Residence Ko Samui/Chaweng