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“A mistake to book through Agoda”
Review of Joy Residence

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Joy Residence
Singapore, Singapore
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A mistake to book through Agoda”
Reviewed 10 February 2014

My boyfriend and I did not even see the room, before we were whisked away to their sister resort, Wimaan Buri. I read via tripadvisor but did not think it would happen to me.

I booked through agoda and when we reached there, they just told us they were overbooked and we had to move to Wimaan Buri. But i was shocked that we had to pay our own taxi fare to the sister resort which they were moving us to. We arrived from Bo Phut to Joy Residence (chaweng) only to be told this. It was unreasonable and I had to reason with their reception that this is a problem between Joy Residence and Agoda and not between Joy Residence and us. They either 1) refund us or 2) send us to Wimaan Buri FOC (which at that time i would rather take the refund as i checked on agoda reviews immediately on Wimaan. It wasn't that desirable)

I think this is ridiculous. We booked joy Residence as it was near our local friend's house. Only to be moved away. The receptionist got a lady to drive us there in a private car, FOC, and she came along with us. Although initially I did have to explain to her that she cannot treat customers this way and that this is their problem with agoda and not ours, she is the best thing in this whole frustrating issue. Her name is Nam. Although the staff are not proficient in English, but the way she handled the issue, was as if she owned the place.

  • Stayed February 2014, travelled as a couple
    • Value
    • Service
Helpful?
Thank Melissakoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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30 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Leeds, United Kingdom
Level Contributor
123 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 1 October 2013

My husband and I stayed here for 2 nights after we became ill with Dengue fever. It was very close to the hospital for our daily blood tests. The room itself was large and modern with a comfortable bed, good a/c, hot shower and free, fast wi-fi. The pool looked really nice but we were too ill to use it. Each room had a balcony, but sadly no furniture on it. Overall we would recommend Joy Residence.

Room Tip: none of the rooms have great views, so any are good
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debstheleo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 September 2013

Great, Clean, very spacious and well presented hotel with a nice small gym and a swimming pool . . . location is tucked away but easy to get to main stretch by foot!! Food onsite is cheap and great value to!! served at the poolside bar!!

  • Stayed December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gemmas1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 June 2013

It’s a good 10-minute walk to the main street, which runs parallel to the beach, but that is compensated for by the hotel amenities and value.

This is a relatively new and stylish property that seems to cater for longer-term residents but also has rooms available for daily rentals. There is a huge pool, a small fitness center and a simple dining area poolside that serves great food and an included breakfast. The pool loungers would be more comfortable with pads.

The rooms are spacious, comfortable and stylish with a huge bathroom. Wi-Fi is spotty but a change of room helped. The surrounding area is reasonably quiet but lacks restaurants so a walk into town is necessary. The hotel also rents motorbikes.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 March 2013

I stayed here for 1 and a half months from Feb 2013 to mid March 2013.
Its a good hotel with good service. Rooms were cleaned 2-3times a week and cleaned well. Even washed the dishes, provided new towels, and cleaned my table. Manager was quite helpful with anything you needed. All rooms are AC which was great! Pool was amazing and kept clean. Gym was small but had everything you needed. Rooms were nice and looked modern.

Restaurant was great! Chef was really nice and quick service. Prices are reasonable but wouldnt recommend eating there all the time. There are cheaper places to eat around but when your lazy and just want a quick bite.. its perfect.

The main chewang strip (where Ark bar, Green mango) is about 20min walk... however we rented a bike from the hotel for 3500baht/month and was easy to get to. If you want to make it a big night.. just walk 10secs to the ring road and you will find a tuktuk to take you to chewang for about 50-60 baht/pp.

The only downside i could say was that the balcony on all the double rooms didnt have chairs on them. Had to sit on the floor but wasnt a big issue.

I would def recommend this place for long term stays or if you want to stay away from the hustle and bustle of the chewang main strip.

Room Tip: All rooms are great! The family are much bigger and have a seperate living room and chairs on the ba...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jaystaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 March 2013 via mobile

Stayed for 5 nights at the end of our travels! It is a big new hotel, the cleanliness is very high standard, rooms are cleaned new sheets, towels every day! Has alot of perks, huge clean pool which is empty alot of the time, free wifi (which doesnt always work so well) 3 good movie chanels! Mini kitchenette, balcony good size rooms! Gym free of use! Negatives are it about 20 min walk through local area to get to town which was fine for us but may not suit everyone and either because its new or seems big hotel it doesnt seem to have any atmosphere, the staff do not speak good english which makes communicating hard sometimes and there was only one cook who seemed to be the waitress & cleaner too which makes service very slow but she was very nice and all the other staff were friendly also! So dont come here if you want to party or meet people but good to chill out & relax!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennlamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ko Samui, Thailand
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 February 2013 via mobile

Stayed here last year with my family,i was impressed with the cleanliness and decoration of the rooms.they have a big swimming pool at the back of the hotel and a small restaurant.although a bit noisy in the morning because they are very near to school,i wouldnt mind coming back here.just 10 mins to the beach,and 2 mins from the main road

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronkuk C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Joy Residence

Property: Joy Residence
Address: 28/19 Moo 3 | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #31 of 75 Speciality Lodging in Chaweng
Price Range (Based on Average Rates): £
Hotel Class:3 star — Joy Residence 3*
Number of rooms: 48
Reservation Options:
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Also Known As:
Joy Residence Ko Samui/Chaweng

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