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“Excellent first stop on Koh Samui”

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Mercure Samui Chaweng Tana Hotel
Ranked #13 of 103 Hotels in Chaweng
Certificate of Excellence
Reviewed 20 August 2014

This was our first stop on Koh Samui as part of an island hopping trip. We arranged a transfer from the airport prior to our arrival via email, the correspondences were very quick, polite and helpful. Our driver was waiting for us at the airport, ready with the air conditioning on, which was much appreciated due to some confusion in the arrivals hall which is outside!

When we arrived at the hotel we were quickly checked in and shown to our room. The room (a twin) was lovely and clean with a nice bathroom. Despite being in a busy area there was very little noise at night which was reassuring as we were a little worried by this when we arrived.

The pool area was really nice, with comfy loungers and 'bed' areas. However be careful on the bed areas as they are surrounded with plants and we discovered a lot of bites on us after an afternoon in the shade here! Some reviewers mention the pool area being covered in shade all day - we did not find this to be the case, obviously the sun moves throughout the day creating shady spots but this didn't appear to be a problem. If you don't want to be kept in the shade, choose a lounger nearest the courtyard area. Sadly we did not see the swim up pool bar opened once during our stay, it appeared to be being used as a storage area! Clean, fluffy towels were provided for guests to use on poolside.

The breakfast included a selection of Thai and continental options, with fresh juice, tea and coffee. You were also able to have an omelette, scrambled or fried eggs, cooked to order. All of the staff in the restaurant area at breakfast were incredibly friendly and helpful with local information etc.

There was free wifi available, however we didn't find the signal to be very strong or receptive in our room on the 4th floor. It was very good in the restaurant/breakfast room and around the pool.

I would definitely return to the Mercure if I was in this area of Chaweng again.

  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
3  Thank hats13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this reviewResponded 8 September 2014

Dear Hats13

It is always a pleasure to receive a feedback from our guests. Thank you so much for sharing your experience at Mercure Samui Chaweng Tana.

We are glad to hear that overall you had a great stay. In terms of the hotel location, Mercure Samui Chaweng Tana locates towards the south end of Chaweng beach and to walk in The walk to the centre of Chaweng where most of the night life takes about 20 mins and always just a few seconds away to get plenty of restaurants and shops nearby.

Once again, thank you for your kind feedback and recommend our hotel. Wishing you a lovely weekend and we truly hope to see you again soon.

Regards,
Nalinee Krisadavivat
General Manager

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235 - 241 of 683 reviews

Reviewed 18 August 2014

המלון היה זול יחסית לבתי מלון אחרים והדהים אותנו ברמת שרות גבוהה ונקיון . הצוות מקסים,החדר נוח והרהיטים והציוד חדישים. הנאה אחד גדולה.
very clean.very comfortable,everything is new,the staff polite and helps with everything we asked for, the kids loved the pool and the brekfast was very good
wifi was very good

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank gmarianailia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014 via mobile

Very nice hotel and efficient staff!! Many shops and restaurants around. The room was modern, clean. Great pool. The breakfast was really good and the woman at the bar was so nice. You should go to the samuilian's bar which is really close to the hotel. I will stay again.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jaybone82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this reviewResponded 22 September 2014

Dear Jaybone82

Thank you for choosing to stay at Mercure Samui Chaweng Tana and taking your time to write the comment about us.

we are delighted to read that you like the hotel location and hotel facilities, had comfortable stay especially staff service. l.It is always encouraging to learn that guests are satisfied with our services as it is what we strive for every day. We all look forward to welcoming you again on your next visit to Koh Samui.

Warm Regards,
Nalinee Krisadavivat

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Reviewed 13 August 2014 via mobile

The hotel is nice, safe, and clean overall.

The location is good for us. Not right in the middle of the action but not too far of a walk or taxi ride either. The hotel does NOT own their own beach access but their is access across the street through a hotel currently being built. Just take a right out of the hotel and cross the street. If you go through there, be sure to try the little restaurant/bar that you'll immediately see.

The hotel has Wi-Fi but we found it very,very slow. Other restaurants we went to in the immediate area were much quick so it wasn't a local thing.

Their restaurant should be avoided. It's overpriced bad food. We ordered the chicken pad thai and club sandwich. Pad thai was sticky and cold with a fishy taste. The french fries brought with my club sandwich were cold and stale.

I brought the pad thai back down to give them another chance with a chicken burger. 15 to 20 minutes later and the order had still not been delivered. At this point we gave up and I cancelled. They said it was because of a big order that came in but that's not going to work for me. A redo should take priority and microwaving a chicken breast doesn't take that long.

Pool does not get much sun due to the surrounding building covering it up. Also we NEVER saw a bartender at the swim up bar. Very disappointing.

Joey and Na at the front desk were very helpful. Thanks you two!

Stayed: August 2014, travelled as a couple
Thank Shawn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this reviewResponded 20 August 2014

Dear Shawn N

Thank you for your feedback following your recent stay at Mercure Samui Chaweng Tana.

Please accept my apologies for not having satisfied your needs up to your expectations regarding hotel service and facilities. We will ensure that it will not occurrence again to the other guests.

Thank you for your important remarks which are very helpful for us to rectify our product and service in the near future.

Regards,
Nalinee Krisadavivat
General Manager

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Reviewed 6 August 2014 via mobile

We booked for 8 nights and stopped an extra 7, the staff were amazing and would do anything for us. Breakfast was awesome, no faults, room and bathroom awesome, location amazing, not in the centre, on the edge so nice and quiet with just a 10 minute walk to centre. We will go back!!

Stayed: June 2014
Thank Mark 'donny' R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

We chose this hotel for 3 nights as we had stayed here before and really liked it. Well, it was great again.
Reception allowed us to check in at 11.50 am, which was really very kind of them. The room was in good condition with a big comfortable bed. Our room was very quiet and we were able to sleep well. The pool is still great, although it would be even better if they could put someone on the pool bar during opening hours and have it functioning all the time.
Access to the beach looks like it is going to change, as there is the beginning of a construction site on the access path, but once there you can see the reason why this hotel is so well located. In my opinion, this is the best stretch of beach in Chaweng.
Staff were always polite and smiled at guests when they walked by, particularly the lovely cleaning staff. The hotel has a good bar, which is quite relaxing after a day on the beach. Would certainly stay at this hotel again, although Chaweng is really changing and is getting too busy now.

Stayed: August 2014, travelled as a couple
Thank wanderingoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this reviewResponded 20 August 2014

Dear wanderingoff

Thank you for returning to stay with us again and sharing your comment during your stay with us.

We are delighted to read such positive words regarding your experience with us especially staff service as your comfortable and happiness are our main priority.

We all look forward to welcoming you again on your next visit to Koh Samui.

Regards,
Nalinee Krisadavivat
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 399shirleya
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Manager_MercureSamui, General Manager at Mercure Samui Chaweng Tana Hotel, responded to this reviewResponded 20 August 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Samui Chaweng Tana Hotel

Address: 37 / 97 Moo 3 | Bophut, Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Best Value Hotel in Chaweng
#10 Luxury Hotel in Chaweng
#21 Romantic Hotel in Chaweng
Price Range: £42 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Samui Chaweng Tana Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
Mercure Samui Chaweng Tana, has 80 modern Thai Design rooms equipped with modern facilities, enhanced with a beautiful landscaped garden, our petite outdoor swimming pool offers you comfort and relaxation. Located at the vibrant and exciting "Chaweng" with many entertainment spots and shopping streets, ideal for short stays or long vacations, our trained friendly staffs are always ready to make you feel at home. And of course with their local Thai charms and smiles ... more   less 
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Also Known As:
Mercure Samui Chaweng Tana Hotel Ko Samui

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