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“Excellent service” 4 of 5 bubbles
Review of Chalala Samui Resort

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Chalala Samui Resort
Ranked #1 of 64 Chaweng B&B and Inns
Certificate of Excellence
Stuttgart, Germany
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent service”
4 of 5 bubbles Reviewed 14 January 2014

The reception (esp. Jazz) is very helpful and supportive! The atmosphere of this resort is nice and direct access to the beach. I stayed in two different types of rooms, and both are comforting and well maintained. In the second, bigger room, I needed to buy mosquito spray in order to sleep properly. Towels and water are supplied on daily basis. For the offered price, the accommodation is well suited and I would recommend it.

  • Stayed January 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shleeger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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200 reviews from our community

Traveller rating
    102
    74
    20
    2
    2
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41
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Business
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Cluj-Napoca, Romania
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 bubbles Reviewed 5 January 2014

First of all the good parts: on the beach, nice garden bungalows, spacious rooms with AC. Unfortunately, the rooms are very moist and humid (so humid that we had a hard time keeping an incense stick burning...) and the bathroom already started to show mold. Keeping the terrace door open was not an option either, as the resort had lots of Mosquitos, but the staff did nothing about it. The AC in the room was placed directly on the wall near the bed, with the cold air blowing directly on it.
On the second day after we arrived, in the evening, we noticed that my girlfriend's phone and a perfume were missing, but at least they were so "nice" to leave the SIM card behind. Both the phone and the perfume were in a cosmetics bag outside the bathroom. We always use the safes in every hotel we stay, as we did here, but who would have thought of putting perfumes and cosmetics in it....Our stuff in the room was searched through and the only people having access to the room was the cleaning staff. I talked to the evening staff at the reception and asked them to solve the problem in a decent manner and I asked to speak to the manager the second day. They both shoved complete disinterest, they declined every responsibility and the manager didn't even care to talk to us. No apology, no "We are sorry...". Communication was anyways difficult, because of their lack of both understanding and speaking English. Even more, during the next days, staff became quite unfriendly, they did not even bother to exchange our towels and supply us the complimentary water bottles. It's a pity that they are only thinking about making money off the tourists while offering little or no service at all!

Room Tip: Stay away....
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  • Stayed January 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank pppce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalala Samui R, Front Office Manager at Chalala Samui Resort, responded to this review, 15 January 2014
Subject: Thank you so much

Thank you so much for your feedback. We are so apologize for your suffering at Chalala Samui Resort. Story in your comment is truth but it's not whole story.
- I asked you to call to police station but you said '' No, It's okay''
- You inform me that '' House keeping thief your mobile and perfume so don't let them come in to your room anymore'' so I tell house keeping. However, you can contact at reception counter to change towel , beach-towel or bottle of water like the first day you do.
** Please kindly note that House-keeping are 3 persons totally in hotel and they have worked 1 and half year now, guest never complain about stealing in room before.
We will be too pleasure if you do not comeback to Chalala Samui Resort again and would be so kind if you could tell your friend ,family and everybody you know at Romania or Romanian that '' Do not go to stay at Chalala Samui Resort'' .........Thank you so much.

Best regards,
Monyapatch Waengsuwan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 26 December 2013 via mobile

Great place to stay, and it is right on the beach. I've seen some complaints about the water out front being murky, and it is a bit, but it is still quite beautiful when you swim a bit from shore. Oddly, this is one of the few hotels that doesn't put lounge chairs out during the day forcing you to enjoy the sun by the pool or at another resort.

The hotel has great rooms (very comfortable and clean), a nice pool, and very friendly staff. It is located at the northern end of Chaweng, which gets you away from the sounds of the ever present parties. However, it is close enough to the main strip of cheap buys to satisfy that itch.

The restaurant is okay, but nothing special. Your Place, next door, is cheaper and has the same food.

We would stay here again in a heartbeat.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 29 November 2013

Stayed here for 4 nights from 15-19th November 2013. Unfortunately the weather let us down so wouldn't recommend visiting Samui in November however this didn't dampen our thoughts on the resort. The bungalows were clean and interesting. It definitely felt like paradise. The pool was warm and clean and it was so nice to be literally a few meters from the beach and sea. The food and drinks served in the on-site restaurant were very tasty with a large selection of good-priced seafood and Thai dishes and an even bigger list of cocktails which went down very well. The only negative was the receptionist knocking on our door at midnight the night before our 5am start to head over to Phi phi to notify us that they had made an error in our bill calculations and we owed another 600THB despite us telling her being aware we were having an early night. I was then awake for the rest of the night. It was nice to walk along the beach and visit the other resorts and the resort is out of the way of the main Chaweng strip where the main nightlife is. Was nice to be tucked away but having the opportunity to party if wanted to. If you want to party I recommend a visit to the Ark bar. Was very good.

  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank UkLadyT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

Stayed one week and can highly recommend this place. It´s small and quiet and the rooms are clean and nice as several of the other reviews state. The resturant makes good food and it is bearly necessary to visit the resturants inside Chaweng town, but as its only a 10 min walk away the location of the B&B is fantastic. If I go back I would have no problem staying at Chalala once more.

Room Tip: The Family bungalows are located close to the beach and have two bedrooms. The other bungalows are l...
See more room tips
  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hharstad75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 7 November 2013

We came back this year to stay in Chalala again, as we really like this place. The bungalows are clean and spacious. The restaurant offers excellent food in a nice setting right on the beach. Only a 10 minutes walk to Samui , if you want to enjoy the nightlife or do some shopping. And Jazz at the reception is the nicest, friendliest person you can imagine :) Would definitely stay there again.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bridget S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunedin, New Zealand
Level Contributor
123 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 27 October 2013

Stayed here for friends wedding. The staff were extremely helpful, and knowledgable. The rooms could not be faulted. Always spotless and very tidy. Great swimming pool, and excellent for a family with children. Very relaxed atmosphere.

Room Tip: All the room s were very good quality...
See more room tips
  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alpeace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chalala Samui Resort

Property: Chalala Samui Resort
Address: 119/3 Moo 2, Chaweng Beach Road | Bophut, Koh Samui, Suratthani, Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 64 B&Bs / Inns in Chaweng
Price Range (Based on Average Rates): £
Hotel Class:2 star — Chalala Samui Resort 2*
Number of rooms: 14
Official Description (provided by the hotel):
Small hotel have only 15 Bungalows totally. We are service mind for all our guest and helpful.We wish guest stay in our hotel with feeling of relaxing and comfortable like stay at home because all of our guest is our family. ... more   less 
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Also Known As:
Chalala Samui Resort Ko Samui/Chaweng

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