Me and my boyfriend booked 5nights here. Upon arrival the staff seemed friendly and accommodating. The room was clean and tidy with fresh towels. On our second night stay however we went out for dinner at 8pm following dinner then did some shopping at the local stalls, we decided to take everything we had bought back to the room get some more money then go for a drink. When we came back to the room and opened our bag to get the money all of it had gone (this totalled £250/11,000b), we checked through all our bags and backpacks and a mobile phone (valued at £400/17,600b) was also missing. The door and windows were all still locked, so the door must have been opened with a key. After checking everything else was still there we went to reception and advised the receptionist, she said the only other key was with reception, but couldn't do anything and to speak with the manager tomorrow. Of course we went to police station and reported this (the police didn't seem to phased). The following morning we explained to the manager what had happened and advised it must have happened between 8.00pm-10.30pm, we told her that we had been to police and how there was no forced entry so a key must have been used. She told us she spoke with receptionist from the night before and she denied knowing anything. After the manager spoke with the owner of the hotel they advised us they can not offer a refund and we need to wait for the police (as they told us they believed we were lying) which could take from 2weeks to a month. We only had two days left in koh samui before returning to bangkok to fly home. All in all the staff we extremely unhelpful and rude in a time of distress for us. The stay here ended up costing us over 20,000b. Would never recommend this hotel to anyone!!!
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- Also Known As:
- B2@Samui Beach Resort Ko Samui/Chaweng