I tried to book a Pool Villa at this hotel (I stayed there on my first trip to Samui maybe 10 to 12 years ago, and loved the place). The web site said there was a promotional price of 6,350 baht a night, stay 4 nights and pay for 3. However, the booking system wanted to charge 25,400 baht instead of 19,050 so I rang the hotel and was told this was the price for 1 person even though the web site said it was for 2. They said they would email me, and I asked them to hold the room for me until we resolved the pricing issue.
The next day I had not received an email so I called again, I confirmed my email address again and then an email did arrive. I cut and pasted the offer from the web site and sent it back, and received a reply that this was the average pice for 4 nights, which is not what the web site said. I finally relented and agreed to pay the increased price as I thought it was still good value. But was then told that they had taken a booking over night and were now full on the dates I requested. They suggested that I change my holiday plans to a date when they were not full, which is clearly not a viable option.
I am very disappointed.
- Official Description (provided by the hotel):
- Combining the finest traditions of Thai architecture with modern European conveniences Baan Haad Ngam Boutique Resort & Villas is the ideal place to escape from it all. Fifty one luxuriously appointed rooms and villas, each with its own Jacuzzi for two have been designed to meet your every need and to allow you to rest and rejuvenate in a tranquil and naturally beautiful setting. Baan Haad Ngam Boutique Resort & Villas, a simply unforgettable experience. ... more less
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- Also Known As:
- Baan Haad Ngam Boutique Hotel Chaweng
- Baan Haad Ngam Boutique Resort & Villas Ko Samui/Chaweng