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“Very good Location and nice hotel in Chaweng Beach”
Review of Blue Lagoon Hotel

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Blue Lagoon Hotel
Ranked #68 of 104 Hotels in Chaweng
Ko Samui, Thailand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Very good Location and nice hotel in Chaweng Beach”
Reviewed 19 March 2013

The beach front villa is very nice and good view close to the beach just 20 second by walking.
Now they are some new management to implement the service all areas and especially Kantara Restaurant. Beach bar open from 11:00 am until around 11:00 pm all the time for happy hours beer and cocktails only 90 baht they had set up the table on the beach afternoon under the tree shadow with a little wind fantastic sea view it was absolutely. Swimming pool was renovated very nice and clean water. Get a cool beer and chill out under three shadow is paradise holiday.

Room Tip: The beach front villa is very nice and good view close to the beach just 20 second by walking.
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Beautifulbeach_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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269 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
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English first
London, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 February 2013

I didn't stay here but visited their restaurant and it was so farcical that I had to review it. We waited an hour and a half to get our starter and first round of drinks. After more than two hours, the first main came out... And then the waiter came back to say what I had ordered wasn't available. We would have left at that point if one of the four of us wasn't already eating. He had finished by the time the other three meals came out - at 11pm. We asked to see the manager and were left sitting for another half hour, before being told he had gone home. We asked for a reduction from the bill and were told if we didn't pay, the police would be called. Completely, utterly dreadful.

  • Stayed February 2013, travelled with family
    • Value
    • Service
Helpful?
3 Thank ceiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Chaweng hotels

Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 February 2013

This was the absolute worst hotel we have ever stayed at in Thailand. First, we got sent to their sister hotel upon arrival and told that there was no room at blue lagoon.

Their sister hotel beachcomber was awful! Cold breakfast, broken pool, dated rooms, constant construction.

Avoid this place!!!

  • Stayed February 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roxyfoxy27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyiv
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 January 2013

We are regular guests and have seen the decline of this hotel over a number of years. They have the best location on the beach but don't leverage it to get the best from it.

Work was being done on the reception and parking area when the money should be spent on rooms and as others have said simple things like beach towels and hand towels for the rooms.

Staff try hard but you must remember this is Thailand so it's not always perfect. We also suffered what we initially thought was a touch of food poisoning - but with 3 of us getting ill over 3 days we think it was something from the hotel. Not a great experience but again it happens - lets hope staff fix whatever it was.

We also noted a lack of any management over the Xmas new year period which is strange - surely this is when you make an appearance to ensure everything is running smoothly.

Still love Thailand and especially Chaweng beach. Just hoping the owners invest - or find someone willing to invest and get the resort back to its best.

Room Tip: Ask for top floor - 1st floor rooms can suffer from that musty smell
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank KiwiFoodie_2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hull, East Yorkshire
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 January 2013

Renamed 'FaulThai Towers' (sorry, an English joke)by us following our stay at the Blue Lagoon, Chewang Beach, Koh Samui. Whilst initially the resort looks good, all you need to do is peel off a very thin outer layer to reveal what is a hotel managed by a team of incompetents. Admittedly these things are always subjective, so these are our opinions based upon a stay of almost three weeks at the resort during January 2013.

The front of house staff appeared constantly clueless offering little more than a dim looking grin in reply to the majority of important questions. The assistant manager was the only person who had any idea but she didn't know how to prioritise matters, leaving us playing second fiddle to a string of routine phone calls on several occasions, after which she lost the plot and din't know why we were there.

Our philosphy being that if we need to go to reception, usually it is an important matter and some of the issues we encountered were: -

The advertised thai massage facility didn't exist

Some guests asked of the whereabouts of the fitness facility to which they were told 'not here, you need to go down the strip and pay somewhere'

The beach bar never opened

The poolbar was the most ill stocked drinking establishment ever

The jacuzzi was only a pool as it never worked, when we asked about it, we recieved the reply "no..." whatever that was meant to mean.

Towels were a constant problem, one day we had face fannels (only one day though), another day we got a towel to stand on but then not the next, some days one bath towel, the next two. Beach towels were a pure lottery and in the end we carried them round with us in order to keep them.

As others have said, breakfast was cold every day and sadly the pool and bar area completely lacked atmosphere which led to us going elsewhere almost every day which was a bit of a pain.

We could type all day about this place but we will spare you the finer detail, to summarise the Blue Lagoon looks very nice but it is actually a shambles of incompetence - a third rate resort demanding first rate payment with very little in return...

Don't go there!

  • Stayed January 2013, travelled as a couple
    • Value
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Helpful?
Thank mandyglenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 23 January 2013

Do not consider staying here.

On arrival we were told our room type was unavailable even though we had booked months in advance and reconfirmed our booking via email just before we started travelling. We were told that we would have to be moved to their sister hotel down the road (which was not as good as what we had booked or pay about $50 a night extra to stay in another room at the hotel (apparently these rooms were an upgrade even though they were quite basic.)

They did not care or have any remorse that we were being unfairly treated for something that was their fault. Staff were rude, lied to us numerous times and then told us that we were actually lying and never once offered any apology or compensation. We were not able to get a refund on accommodation so were stuck, and they realised this and tried to get as much money out of us as possible.

Any requests or questions were always met with a frown and we were made to feel that we were hassling them even for simple things such as getting clean towels (which should have been provided anyway.)

Breakfast was cold and untasty and we noticed a number of other people who seemed to be treated poorly as well.

Don't stay at this scam of a place

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Card S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 January 2013

An absentee owner who shows up and gets a staff member to tell you that only guests can use the pool even though we had been there for 9 days. A very embarrassed staff member had to say sorry for a very unusual owner. The place needs professional management. Front office staff have only Thai as their main communication language and despite us being promised transfers they never eventuated and no refund was forthcoming and I suspect lack of understanding again of poor quality office staff..
Cleaning staff were great and spoke English. I was told they were from Myanmar!
Breakfast was by the ocean but was always cold and subject to bird attacks. Birds landed on some food but were only chased away and the food was not taken away.
Renovations were still in progress.
Great location but needs conpetent management.

Room Tip: Second floor on south side close to pool
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Blue Lagoon Hotel

Property: Blue Lagoon Hotel
Address: 99 Moo 2 Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#50 On the Beach Hotel in Chaweng
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Blue Lagoon Hotel 3.5*
Number of rooms: 74
Official Description (provided by the hotel):
Chaweng Blue Lagoon Hotel is a 4-star hotel nestled in a tropical garden between palm trees, lush bushes and flowers, and the beach.At our resort, we offer Superior Rooms, Deluxe Rooms and Deluxe Suites in our five 2-storey buildings. If you would like to spend your holiday in a more private way you can also book one of our Deluxe Villas right next to the beach or pool.Although being one of the smaller resorts on Chaweng Beach we have excellent staff who know how to make you feel comfortable from the very first minute to the very last. This is certainly one of the many reasons why we enjoy a long list of repeating guests throughout the year enjoying our family-style atmosphere. ... more   less 
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Also Known As:
Blue Lagoon Koh Samui
Blue Lagoon Hotel Ko Samui/Chaweng

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