Having spent over £1500 for 3 rooms (2 bungalow rooms and 1 sea view villa) booked via Agoda i was expecting a 4* hotel with good customer service and nice rooms.
Far from it unfortunately, the bungalow rooms are dated and have old furnishings, the sea view villa is via the swimming pool which is navigated via a small very poorly lit path. In the day this is not an issue, at night it is a nightmare! i am not sure why the management do not light the paths up better but any one returning after 6pm will have issues wondering around the pool to find your villa.
The Villa its self was ok, the rear door onto the beach is locked with a make shift lock which would take all of 30 seconds to break into from the outside. The air condition did not work and the roof leaked in the rain!
When advised of the issues the staff are not interested and every request was a chore for them, the key cards repeatedly didnt work. We were offered to move to a lesser room as the AC was broken but at 1/2 the price and nothing offered in the way of an apology it was pointless.
Dispite checking myself and my Thai wife in one of the staff had the audacity to ask for her ID when we came back on the first night as though i was bringing a bar girl back to the hotel. Very insulting to say the least.
All in all there are much better selection of hotels on the island and the Blue Lagoon is one to avoid unless you like poor service and an overpriced hotel
- Official Description (provided by the hotel):
- Chaweng Blue Lagoon Hotel is a 4-star hotel nestled in a tropical garden between palm trees, lush bushes and flowers, and the beach.At our resort, we offer Superior Rooms, Deluxe Rooms and Deluxe Suites in our five 2-storey buildings. If you would like to spend your holiday in a more private way you can also book one of our Deluxe Villas right next to the beach or pool.Although being one of the smaller resorts on Chaweng Beach we have excellent staff who know how to make you feel comfortable from the very first minute to the very last. This is certainly one of the many reasons why we enjoy a long list of repeating guests throughout the year enjoying our family-style atmosphere. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Agoda, TripOnline SA, Ebookers, Cancelon and Evoline ltd so you can book your Blue Lagoon Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Blue Lagoon Koh Samui
- Blue Lagoon Hotel Ko Samui/Chaweng