Do to a relatively minor travel agent oversight when booking the room they only made the reservation for 1 person. So when my friend and I arrived at the hotel which we had already paid for they insisted that we pay an extra THB1000, each night. We contacted the travel agent who faxed over a letter stating that it was their fault. Even had the reception staff admit, that single occupancy rooms and double occupancy rooms are priced the same. But they had their mind set on the extra money because they had the paperwork to "prove" that the booking was for 1 person. Reception staff hounded us, left notes, rang our room, knocked on our door and in the end threatened us with the police. This went on right up till check out 6 days later. In the end we managed to get them to come around after talking with a more reasonable manager. All of this unnecessary conflict could have easily been avoided if the hotel was more amenable to their guest’s best interests. Unfortunately this is not the case and if its peace of mind you want, stay at another hotel.
- Official Description (provided by the hotel):
- 93 Rooms, located in the heart of Chaweng, set beside a sandy white beach. Accommodation is split between two wings; the Lake Wing is across the road from the beach with the Ocean Wing located by the beach. Rooms have air conditioning, TV and tea/coffee making facilities. Ocean Wing rooms have a private balcony. Swimming pools, kids' playground, exercise room, sauna, pool bar and restaurant ... more less
- Reservation Options:
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- Also Known As:
- Chaba Samui Hotel Chaweng
- Hotel Chaba Samui
- Chaba Samui Resort Ko Samui/Chaweng