We visited Chaweng mid-April. We are a Thai family and had relatives visiting from Canada and wanted to take them to eat somewhere on the beach. The staff did not look like they were happy to see us when we arrived and ignored us. I walked over and got menus and brought them over to the table. Our guest ordered a beer and we all ordered fruit shakes. The shakes were all finished by the time the second staff member got around to bringing him his beer. We asked for any specials and the staff pointed to a poster at the other end of the dining room and said it was all listed on there. We ordered our food, I ordered a chicken burger. When my burger came it was a hamburger. I told the waitress that I don't think it is chicken and she insisted that it was and got very upset with me. She told me it was a chicken burger so I gave her the benefit if the doubt, thinking it may have just been over cooked. I took a bite and it was indeed a hamburger. I sent it back and said that I don't eat beef and if they aren't willing to make me a chicken burger I will just stick with my shake order and do without a meal. Nobody brought me a chicken burger in the end and when the bill came they included it in the bill. "I didn't eat a chicken burger, why am I being charged?" "You took a bite of it" "I took a bite of a hamburger, but I sent it back" "you have to
Pay for it" "I'm sorry but I don't think I should have to pay for it." "Fine, we'll take it off" she brings back the change for the bill and it was 150 baht less than it should be (the cost of a chicken burger) "excuse me, the change should be 330" "no, it's right" etc... Goes on like this a never ending battle and nobody in the restaurant making an effort to come over and help fix the problem. We will never take guests to eat here again, very disappointed with the lack of customer service and the way they spoke to their customers.
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- Also Known As:
- Coral Bay Hotel Koh Samui
- Coral Bay Koh Samui
- Coral Bay Resort Ko Samui/Chaweng