We stayed in the synergy resort ( and I use the word resort loosely)for 4 nights. We chose this resort for its location after having previously booking another resort that was on the other side of the island.
We booked through one of the information centres in Kho Samui and were told that this is the newest resort in Chaweng. Sometimes being the newest isnt the best. The beach location is gorgeous and the pool and restaurant area and the best part of this hotel. it is situated a long way from the main night life, but really everything along the main stretch of road is only a maximum of 30min walk from one end to the other. its about a 15 min walk to the central shopping centre. there are some fantastic restaurants right out the front on the main street along with the usual shopping and massage parlors.
First impressions are not great. it looks like they have run out of money and do not have a standout sign and the driveway is gravel and looks incomplete. They need to have easier access from the street when you walk in as you have to walk all the way around past reception to get to any of the rooms along the gravel driveway.
We were booked into room 201 and were told that the delux Jacuzzi was over 100 sq but when we arrived it became evident that this measurement was for the inside and outside areas of the villa. the rooms are all quite small and I would not recommend having more than 2 people in any of their rooms. ( they told me that there rooms are for a max of 3 but are really deisgned for couples) we had to have a spare rollaway bed in the room which left us absolutely no room for our suitcases. they have a type of lounge bed in one section of the room ( they class this as the living area ) that is fastened to the floor, maybe if this could be moved you would have more room for bags etc.
The bathroom is so small and has no storage space at all. There is a sink, toilet and shower (with a door on the other side of the shower leading outside to the spa on the outside deck) with no bench at all in the bathroom for any toiletries. there isnt even a towel rail.
The beds are extremely hard and the pillows are very uncomfortable.
Be very careful walking on the floors as they get slippery especially with a floor mat down.
From the first day we had issues with the air conditioner not cooling and there was a terrible problem somewhere with the plumbing as the room had a horrible sewerage smell. even after asking for another room the office staff were not very accommodating, especially when almost half the resort was empty.After complaining for 2 days we were finally moved to one of the pool villa rooms, This room was much nicer and the bathroom was huge ( with a lot of wasted space really ) but we at least had room for our bags and there is some bench space. But all the rooms are too expensive for what you get.
The staff at the pool area and the breakfast are lovely and the food and beverage manager should be promoted to manager of the whole place. he couldnt be more helpful. compared to the front desk staff and especially the manager, he is the best asset this place has. the breakfast is quite basic and the cold meat is not kept on ice or refrigerated so not advisable to eat. they offer fresh cooked eggs which are great but other than some toast its pretty basic.
The manager was very rude and very unhelpful. when we checked out we asked about transport to the airport and she said the price is Thb 450 and she would book it for us with plenty of time to get to the airport. when we returned to meet the taxi we were shocked that she hadnt even booked it when it finally arrived we were concerned about missing our flight. we soon realise why she charged us more than the taxis were charging right out the door ( thb 300 to the airport) she books one of her private vehicle so she gets her kick back. If our flight hadnt been delayed we would have missed it and in turn missed our connecting international flight. We had to wait in the reception area with no fan or supplied water while she hid herself in her air conditioned office. When asking her how much longer the taxi would be she yelled at us ( very unprofessional ) that if we wanted to organise our own taxi she will call and cancel the booking.
I would not recommend this resort when staying in Kho Samui. i did not take many photos as I am happy to forget this experience.
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- Also Known As:
- Synergy Samui Resort Ko Samui/Chaweng