We stayed at Banana Fan Sea in April 2013 with my sister and her family and after reading all the great reviews were looking forward to our holiday. This was the 4th time we had been to Koh Samui over 7 years and this was our most disapointing trip yet. We organised airport pickup through the hotel and paid the higher price only to be picked up by a van that had disco lights and stickers on it that had sexual favour stickers on it and the whole journey the driver played pitbull dance music at full pelt with strobe lights on. We were travelling with 3 VERY tired kids aged 2, 4 and 9 and our flight arrived at 10pm at night. HORRIBLE, what a start and it didn't get better.
On arrival we were rushed to our room as the kids were tired and upset after the car ride. We had booked the beachfront villa (most expensive with private spa directly on the beach) and when we opened the door we were horrified. it was DIRTY, floor covered in sand, the daybed for our 2yr old was NOT made up into a bed for her and again had sand all over it. The bathroom had hair in the bath and the toilettries were either half used or empty. We were also told we had missed the room service cut off by 10 mins and couldn't get anything to eat. we explained that we had the kids couldn't leave the room as they were tired etc and we hadn't eaten but nope not willing to help us out in any way.
Basically the hotel caters for the european market and the staff are super friendly to the older well off euro's who stay and they are lavished with attention (we saw many staff being given big tips by them) We often had to seat ourselves at the restaurant and at breakfast we would have to chase down a staff member to get us a coffee. The breakfast is possibly the worst I have ever had in any hotel in asia and i often went without. it was so hot and covered in flies and not appetising at all. in fact on day 3 we went to Khao San bakery for eggs and bacon for brekky as we couldn't eat at Baitong another day.
Unfortunatley when we were there there was an 'unexpected storm' that hit Chaweng for 4 out of the 5 days we went and the beach was closed most of the time. The saving grace for this property is It is on the best part of chaweng beach and the location is beautiful. We ate lunch most days at the hotel restaurant and the green curry chicken was the best i have ever had in Thailand and we could not complain about the dinners either, very cheap and delicious. shame the breakfast lets it down.
We went out during one of the rainy days to go bowling with the kids and we were dropped off by the hotel (paid a high price) and we said we needed picking up for our return journey as there were 7 of us with 3 kids and it was Songkran and quite busy and no taxi's on the road. They said yes of course call when you are ready and pay when we pick you up. After bowling (15 min car ride from hotel) we called the hotel for collection only to be told no we can't we are busy. We advised we had pre organised it and they said the vans were 'all out at the airport' and they hung up. We waited on the road (getting absolutely soaked by water festival locals) for over 30 mins but no taxis. my 2yr old and my sisters little 4yr old were getting very upset but the water guns being blasted in their faces so we called the hotel again only to be told 'no vans' and they hung up. We started walking (with prams dripping wet, baby bag wet, phones and i pad wet) but it was too dangerous so called again and we explained we were despertate... Nope sorry we are all busy the vans are 'out still'. we gave them our number and said please call when they are back and we will wait and tell you where to collect us. they said sure and hung up.
We ended up walking to the hospital down the road from the bowling for refuge and they helped order us a van and we eventually got back to the hotel. When we arrived at the hotel all the vans were parked there and all the staff were there also..... dodgy and very unhelpful. the kids were so upset.
We were glad to leave and after so many amazing stays in Samui this has tarnished our views. The cleaning of the room was also terrible and often wasn't cleaned and at 4pm in the afternoon we would have to call to clean. Food trays etc were left outside on the verandah table for days without collection leading to cats and bugs and lizards feasting on our leftovers. really dissapointing. On our previous trips we have stayed in 2 star huts to 5 star villa's and this was the worst. Sorry, i have to be honest.
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- Also Known As:
- Banana Fan Sea Hotel Chaweng
- Banana Fan Sea Bophut
- Banana Fan Sea Resort Ko Samui/Chaweng