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“Hotel is looking sad”

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Centara Grand Beach Resort Samui
Ranked #10 of 104 Hotels in Chaweng
Loch Lomond
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Hotel is looking sad”
3 of 5 bubbles Reviewed 29 October 2013

We stayed here for 10 days and the hotel is having a lot of work done on the rooms which is needed as the rooms are looking very dated. There's parts of the hotel which are very clean but others are not. We had the steak night in the Palm which was really bad and over priced the steak was terrible it put us off eating in the hotel again but with so many lovely places to eat out you don't need to eat in the hotel We did also complain about the meal but again they just smiled at you. The location of the hotel is great and I would stay again if I got a good deal. Across the road there's a great Restaurants called the Thai Rice great food at a great price


  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank basher43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, 8 November 2013
Dear Basher43,

Thank you for sharing your travel experience with your fellow travelers here on Trip Advisor. Thanks also for mentioning that we are currently making soft improvements to our rooms. These are systematic enhancements so that our guests can enjoy more stylish and comfortable rooms.

We sincerely apologize for the disappointment you described with your dining experience. Our Executive Chef has personally addressed your complaint to ensure we are offering a high quality product.

Thank you again for taking the time to share your comments. We sure hope to welcome you again in the future.

Warm Regards,

Joe Clasby
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2,276 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (526)
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English first
melbourne
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 28 October 2013

Spent 10 nights with a group of friends and had a wonderful time, room was spacious, bathroom a bit dated but other than that no complaints. we had a lovely balcony overlooking the gardens and the beach. Service was great and prices reasonable. Close to the beach, bars, restaurants and only a short taxi to the party end of town or a 20 min walk.

Room Tip: Nice hotel on the beach
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jules26Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, 8 November 2013
Dear Jules26Melbourne,

Thank you for sharing your review after your recent stay. It sounds like you and your group had a truly great vacation in Paradise. That’s what we’re all about and we hope it won’t be too long before we welcome you all back for another round of fun in the sun.

All the Best,

Joe Clasby
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Modiin, Israel
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 October 2013 via mobile

My husband and I spent 5 nights at the hotel. The location was excellent just 10 min away from the center (walking) and very quiet because its not IN the center.
The pool was stunning with a nice (but relatively expensive) bar inside the water. There was a lot of games like balls inside the pool. The beach was stunning as well, very clean , and not over crowded.
Breakfasts at the hotel was also very good, a good and tasty food and lots of variety.
Our room was big and the cleaning in the room was good. We got bath robes and slippers as well.
There was a band singing every night at the lobby and it was very nice. There was free wifi at the lobby.
I would defiantly come back to this hotel some day !

Stayed October 2013, travelled as a couple
Helpful?
Thank Maayan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, 8 November 2013
Dear Maayan M.,

We’re glad you had such a wonderful holiday and thank you so much for coming back to tell the readers of Trip Advisor about it. We’d love for you to come back again sometime soon for another relaxing stay.

All the best,

Joe Clasby
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Australia
Level Contributor
5 reviews
5 hotel reviews
4 of 5 bubbles Reviewed 22 October 2013 via mobile

We stayed at centara on the 5th of October for 8 nights.

The location was fantastic for us and the resort itself was absolutely stunning. From the moment we arrived the staff were so friendly and helpful.
Breakfast was plentiful but we really got over it as there was no changes to it.
The pool is amazing, we were in it everyday and became regulars at the sip and dip bar.
Constant security guards around the beach area looking out for all the guests.

Our room was very dated and really needed a good clean, the lights had a build up of dust and the shower needed an extremely good scrub. The house keeping we're great coming twice a day and seemed friendly but never understood one word I was saying. For those with a touchy stomach don't read on, obviously you get the odd mosquito in your room well the people before us obviously squashed them and there was blood splatters on the walls... This was in room 218. Disgusting...

I did think it was absurd that you had to pay for wifi in your room, a hotel that size surely can supply it to your guests...

My husband organised a surprise private dinner on the beach and is was just amazing how they set up the hut and the food was just wonderful. My husband being a chef was impressed...!! Our waiter was so lovely and attentive.

The lady at the tour desk was great very helpful and guided us into the best tours for us to do. She also introduced us to "ninja crepes" a restaurant down the road - which became our favourite Thai eatery :-)

I would recommend this hotel to others, however if all the rooms were like mine - pre warning they are the cleanest and prettiest rooms going round.

Stayed October 2013, travelled as a couple
Helpful?
Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, 8 November 2013
Dear Michelle G.,

Thank you for taking the time to share your review. We’re pleased that you enjoyed the beach, pool and location.

Of course we also have to take on board your other comments of aspects you were less thrilled with. We just hired a new Executive Housekeeper and she has already shown herself to be diligent and motivated. We're confident she can help us improve our standards.

The candlelight dinner is always a guest favorite and we’re gratified that it passed your chef’s scrutiny!

Thank you again for your observations and candor.

All the best,

Joe Clasby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
208 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
4 of 5 bubbles Reviewed 21 October 2013

Spent 10 nights and enjoyed our stay.

Rooms - we had a delux ocean view room - was a little disappointed when we first got to our room as the shower room looked a bit grubby but when u look at it closer it is more the fact that it is quite old. The shower looked the worst but on using it found the force of the shower and the plenty of hot water more than made up for it. The toiletries supplied were all good and kept replaced. The bedroom was good with exceptionally comfy bed. The rooms were always very well cleaned by our maid. Nice to have free water supplied in your room which you could keep cold in the mini bar. Lovely comfy furniture on patio.

The swimming pool was good with unusual shape and always looked clean. Plenty of sun beds and shade. Beach lovely again with plenty of beds and shade. Few venders along the beach and I would recommend trying the corn on the cob that they sell - makes a nice lunch time snack.

Staff - I can not praise these enough - the were helpful and friendly throughout - even to the very rude guests (and there seemed to be quite a number of these) who never seemed to have been taught how to say please and thank you and just demand things. Glad to say these weren't the Brits.

Breakfast was excellent with everything you could imagine and a egg station where eggs were cooked fresh and the way you like them. Can not comment on the restaurants as we did not eat in any of them as they were far too expensive.

My two big gripes with the hotel is first the cost of the food n drink on site - think it is a shame as the bars and restaurants looked well under used and made you think twice before ordering a drink. Second the fact that wi-fi is only available free in the lobby - today you expect a hotel of this standard to have it throughout and this would be the only reason why I wouldn't use this hotel again.

The massages on the beach are excellent value only £4 was 60 min full body Thai. If you are looking to hire a car or motorbike I would recommend the young chap across the front of the hotel called Michael very helpful and reasonable. The little bar next door think it was called the happy bar is a nice place to have a drink in the evening and watch the world go by and a lot cheaper than the hotel.

Make sure you check your bill on departure - on checking ours we found we had been charged for a meal at the hotel we hadn't had when staff checked the receipt somebody had used our room number. You have to sign when you book things to your room so it was easy to prove that it wasn't our signature.

Bit worried about the Mosquitos before we went but glad to say we didn't have any trouble with them although we did spray ourselves most of the time but not all the time.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank meinir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, 3 November 2013
Dear meinir,

Thank you for your thorough and practical review of your recent stay. Last things first we’re glad to hear that mossies weren’t much of an issue for you. It’s true that a little preparation goes a long with repelling them.

We appreciate that you mentioned spotting a slip up on the billing at departure. We do our best to prevent any errors, but the possibility does exist and we will reiterate our policy that our line staff get the guest name clearly printed with the room number.

Taking time out for massages is part of the Samui experience. We think a nice Thai massage is the best way to spend the hottest hours of the afternoon.

Thank you for your observation on the food and beverage pricing. We understand that providing great food at a fair price is a basic expectation for today’s travelers and we keep that thought in mind when forming menus and theme nights.

We smiled at your remark about our staff’s ‘Grace under pressure’. Its true that not everyone we meet has the same generosity of spirit and consideration as our friends from the UK, but Thai hospitality recognizes all as honored guests…deserving of a cool heart.

We’re pleased that you found the other areas of your stay met expectations.

We all look forward to welcoming you back again for more sunshine days in Samui.

All the Best,

Joe Clasby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 October 2013

I stayed at the hotel with my wife in premium room
The room was large and spacious with a balcony overlooking the sea
Hotel pool large and Fun,Jacuzzi by the pool was very good
Hotel have long beach strip witha lot sun loungers
Breakfast was good
Prices are a expensive at hotel bars
Overall we enjoyed and we want to return In the future.

Room Tip: Take the premium rooms
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liran80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, 3 November 2013
Dear liran80,

It’s wonderful to hear that you and your wife had a great holiday and we thank you for sharing your feedback on this forum. It was a pleasure to read that the most important aspect; the room, beach, pool ect. exceeded your expectations.

We now present several promotional offers and Happy Hours at our bars to make enjoying a few drinks a better value for money proposition.

We thank you for mentioning that you would return and we sure hope that you do.

All the Best,

Joe Clasby
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 October 2013

was in chaweng btn 10th-16th oct with my family...stayed at centara..plunge pool room..its an excellent property to stay in..quite big as the name suggests..located on beachfront...the beach is clean and safe...excellent pool../watersports...lots of activities for kids in its kids club...friendly staff..good breakfast..good mix of tourist from around the world...
..downside...located south of chaweng away from the hustle and bustle and night life of chaweng...so need to travel back north towards Arkbar every night to enjoy the nightlife..internet is chargeable in the rooms which i feel is absurb...it should have free wifi all around for a hotel of this size...
overall excellent place to stay...if travelling with kids/family...

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DKINDIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, 3 November 2013
Dear DKINDIA and Family,

Thank you for your great feedback. It’s nice to hear your little ones enjoyed the holiday with the beach and kids club as highlights.
Guests generally agree that the nightlife section of Chaweng is well within reach. Perhaps less so if you are walking with children. It is easy to get a baht bus there and that does save some time and energy.
Your comment on WiFi is noted. We do offer free service in the lobby, all restaurants.
We hope to welcome you and your family back soon for another Samui holiday.

All the Best,

Joe Clasby
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centara Grand Beach Resort Samui

Property: Centara Grand Beach Resort Samui
Address: 38/2 Moo 3, Borpud | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Chaweng
#6 Spa Hotel in Chaweng
#6 Family Hotel in Chaweng
#7 Luxury Hotel in Chaweng
#8 Romantic Hotel in Chaweng
#10 On the Beach Hotel in Chaweng
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Centara Grand Beach Resort Samui 5*
Number of rooms: 203
Official Description (provided by the hotel):
The five-star Centara Grand Beach Resort Samui is a long-established resort that sits right on Chaweng Beach, a tranquil location that yet provides easy access to Central Festival for shopping and the ever-present buzz of Chaweng Road. Complete with the old world charm of colonial-era architecture and an unparalleled beach front setting, the resort is home to a host of facilities and activities, including a beautiful spa, complimentary Yoga classes a large sea-gazing swimming pool with its own swim-up pool bar and Jacuzzi, a fitness centre, two tennis courts and two kids clubs. You’ll enjoy no less than seven restaurants and bars, including COAST Beach Club & Bistro. Perfect for the most tranquil romantic escape or an adventuresome family holiday, the resort also features Muay Thai classes, beach volleyball, and a choice of water sports – think kayaking, windsurfing, sailing, Hobie Catamaran, body boarding and paddle boarding - as well as superb snorkelling and island hopping excursions around Koh Samui and diving opportunities arranged respectively by the tour desk and the PADI Dive Centre. Whether holidaying in Samui just the two of you or with the family, you will enjoy views of over the turquoise expanse of the Gulf of Thailand from your balcony or a private plunge pool. Spaciousness is a feature with all rooms and suites, with total living space ranging from 40 to 132 square metres while selected suites also provide concierge services. And your good times will begin almost from the minute you touch down on the island, as the resort is a short 15-minute drive from the airport. ... more   less 
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Also Known As:
Centara Grand Beach Resort Samui Hotel Chaweng
Centara Grand Beach Hotel
Hotel Centara Grand Beach
Centara Grand Beach Resort Samui Ko Samui/Chaweng

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