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“club package upgrade very enjoyable” 4 of 5 bubbles
Review of Centara Grand Beach Resort Samui

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Centara Grand Beach Resort Samui
Ranked #10 of 104 Hotels in Chaweng
Leicestershire, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“club package upgrade very enjoyable”
4 of 5 bubbles Reviewed 31 July 2014

just got back from a fabulous thai holiday, which finished with a week at the Centara Grand. thoroughly enjoyed our stay there and the staff were wonderful and couldnt do enough for us. we had the 'club' package which turned out to be a lovely luxury while we were staying there. club staff were wonderful and looked after us always with a smile on their face.
the hotel itself is in a great location, lovely beach and pool area which was well looked after. overall i would say the hotel is more like a nice 4 star rather than 5 but i wouldnt hesitate to recommend it.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank janespeccy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, 3 August 2014
Dear Janespeccy,

That sounds like a truly fabulous holiday!

We’re so glad that The Club option suited your plans. Other readers on this forum may be curious about The Club benefits. These include exclusive access to The Club lounge, internet access in The Club, upgraded room amenities, continental breakfast buffet, lunch time snacks, afternoon tea, evening cocktails with canapés and hors d’ oeuvres, tea and coffee served all day.

We think it’s a tremendous value and the team up in The Club has a full comprehension of hospitality. We hear again and again from satisfied guests who felt joining The Club made their holiday.

Thank you for sharing your review. We hope to welcome you back next time you’re on Samui.

Kind regards,
Joe
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2,219 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (514)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
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English first
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

We made it known during our booking that we've got an infant traveling with us but upon checking-in, they gave us 2 separate single beds. Finally after almost 2 hours they rectified with by joining the 2 beds. Later I found out that the boiler was not working and it took the whole afternoon until I had it replaced.

The bad side:
1. Despite us staying on the No-Smoking Floor, even after complaining that we had an infant and it is a non smoking floor, the staff told us our neighbor was allowed to smoke at balcony simply for the fact that they too have paid for their room - didn't make sense.
2. The rooms are very moist and damp. Floor is constantly sticky and the bed sheets are somewhat moist. This could be due to the ventilation system. I've never encountered this in other beach resorts.
3. Rooms are rather dated, much of the furnitures are old.
4. Water heater heating is inconsistent, doesn't stay hot sometimes just becomes cold water.
5. English proficiency is 6/10.
6. Breakfast is very much fly infested. Don't know why nobody does anything about it.

The good side:
1. Main reason why I gave it a high rating is that I love the beach here. Clean, shallow, very nice for little children to play.
2. Located at the quiet part of Chaeweng beach.
3. Lots of activities for families.
4. View from room was nice.

Room Tip: High floor facing beach has really nice view and also less mosquitoes compared to ground floor rooms...
See more room tips
  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Adriano8000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, 3 August 2014
Dear Adriano8000,

Generally speaking, it sounds as though you had an enjoyable holiday –especially on the beach. We’re sorry that some aspects of your stay did not meet your expectations.

Thank you for sharing your review. We hope you will return should you find yourself on Samui again.

Warm regards,

Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Puerto-de santiago
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

Second time at a Centara Hotel and even better than the last. right on the beach, with spa gym and lovely pools. The staff as good as always in Thailand and can not do enough for you.Fantastic room over looking the Sea with all things you require for a great stay. Entertainment most nights either inside or out. Saw two weddings on the beach while we were there. Will try a different Centara next year

Room Tip: Over look the sea on the third or fourth floors..
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anthonyc44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, 3 August 2014
Dear AnthonyC44,

Better than the first time? That’s great to hear. Thank you for sharing your review.

If you are considering exploring a different Centara you’re certainly spoiled for choice. There are more great resorts throughout Thailand in Phuket, Krabi, Hua Hin. We’ve also expanded to Viet Nam, Maldives, Mauritius…the list goes on.
Full photo galleries and information is available on the Centara Hotels & Resorts website.

We do hope that whichever one you choose you have a wonderful and relaxing holiday.

Best regards,
Joe
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phukett
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 23 July 2014 via mobile

Great location, beautiful gardens and grounds, amazing beach. Meals lovely including breakfast well organised.
Only thing was not 100% was the rooms slightly smelt of damp
And sometimes smelt of drainage. But still really enjoyed holiday.

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lindaphuket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, 27 July 2014
Dear LindaPhuket,

Thank you for sharing your review after your recent stay. We're happy to hear that your holiday was an enjoyable one.

We hope you’ll make the short hop over from Phuket to visit again.

Best Regards,

Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 July 2014 via mobile

Fourth trip to Thailand and second time visiting this beautiful resort. Location is perfect, so much so we renewed our vows there last trip. Personally I think it is situated in the most ideal position, the beach is quiet and pristine but still within walking distance to shops. Lots of room to spread out, staff are simply the best. Going for a third trip for sure.

Stayed July 2014, travelled with friends
Helpful?
1 Thank Nikki L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, 27 July 2014
Dear Nikki L.,

Thank you for reviewing your recent stay with us. Congratulations on the renewal of your vows last trip. We love that many of our guests have a connection with us through memories like that. We’re also happy that you say you’ll definitely return. We all look forward to welcoming you back.

Best Regards,
Joe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunshine Coast, Australia
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

July 2014 this was our 4th trip to The Centara Grand and it still has the Wow factor as you walk into the lobby, the gardens are really well maintained and a credit to the maintenance staff, but for us the overriding plus of this resort is its location, the beach must be one of the best anywhere, the water is so clear you can see your feet whilst standing shoulder high in the water, and the sand is beautifully white and soft. If you can afford a suite I would certainly recommend it, unfortunately there wasn't a suite available for the time of our vacation so we had a premium deluxe room, and it is quite compact, a lot of the newer resorts have more generous accommodation, but again it all comes back to the location of The Centara, and that in itself is very hard to beat, the reason we keep returning.

Room Tip: 2nd floor level block 1 or 2
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank Anne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
samuijoe, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, 23 July 2014
Dear Anne F.,

Thank you for reviewing your 4th (!) stay with us. We appreciate that you’re still ‘Wowed’ each time you return to Centara.
We’d agree that there aren’t many places that can match our wonderful beach (and nice clear sea) so if that’s what keeps you coming back we’re delighted to hear it.

Kind regards,
Joe
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Paarl, South Africa
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 17 July 2014 via mobile

Our family of 6 stayed in Centara for 6 days. Stunning beach in front and shops at the back. Soft white long streched beach with lots of restaurants and clubs. Arc bar is walking distance from hotel.
Rooms have good view and gardens are neatly kept and beautiful.
Lots and lots to do. Please get a Tai massage on the beach.
Very nice hotel the only baddi is the breakfast. Seems they dont have enough seating in the mornings and we couldn't sit together once.
My son broke his foot and the hotel took him to the hospital and picked him up for free. The hospital is extremly good and fast with friendly staff.
Will come vack to this one because of the setting and service. They just ne

Stayed July 2014, travelled with friends
Helpful?
3 Thank Neitzfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review, 22 July 2014
Dear Carin N.,

Many thanks for the review and kind comments.

We hope your son is recuperating well.

A note on breakfast –when the resort is full we open, Spice Island, our restaurant for Breakfast by the Sea. You can count on a calm, relaxed atmosphere (and plenty of seating) there.

We hope you’ll try that experience next time you’re with us.

Best regards,

Joe
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Additional Information about Centara Grand Beach Resort Samui

Property: Centara Grand Beach Resort Samui
Address: 38/2 Moo 3, Borpud | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Chaweng
#6 Family Hotel in Chaweng
#6 Spa Hotel in Chaweng
#7 Luxury Hotel in Chaweng
#8 Romantic Hotel in Chaweng
#10 On the Beach Hotel in Chaweng
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Centara Grand Beach Resort Samui 5*
Number of rooms: 203
Official Description (provided by the hotel):
Superbly located along Chaweng, Koh Samui’s finest beach. Centara Grand Beach Resort Samui offers first class Thai hospitality. Enjoy the exceptional facilities of this award winning deluxe resort which combines the spirit and culture of the island with a tranquil ambiance and sheer beauty. A choice destination for lovers of water sports in particular and everyone in general. ... more   less 
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Also Known As:
Centara Grand Beach Resort Samui Hotel Chaweng
Centara Grand Beach Hotel
Hotel Centara Grand Beach
Centara Grand Beach Resort Samui Ko Samui/Chaweng

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