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“An outstanding resort in an ideal location” 5 of 5 bubbles
Review of Centara Grand Beach Resort Samui

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Centara Grand Beach Resort Samui
Ranked #10 of 104 Hotels in Chaweng
St. Andrews, Scotland
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“An outstanding resort in an ideal location”
5 of 5 bubbles Reviewed 27 March 2009

My wife and I spent 14 nights at this resort from 10th - 24th March, 2009. We have visited Koh Samui on two previous occasions although this was our first stay at the Centara Grand. We simply could not fault this resort in any way. It is in an ideal location on Chaweng Beach with all the nightlife of Chaweng on your doorstep although the resort is not affected by noise.Check-in was effortless and entailed taking a seat in the lobby area with a cool drink while the receptionist did the leg work with the registration process. She then accompanied us to the room to explain the various features of the room and the resort. All very professional.The hotel sits in some 11 acres of landscaped gardens which border onto the beach itself and is ideal for swimming in the clear warm water. The beach is 100% sand. Although there are various beautifully laid out pools and a jacuzzi in the grounds of the resort, we opted for the beach every time where there are hotel loungers with willing staff to put up umbrellas for you. There are various outlets within the hotel for eating with themed nights throughout the week. The buffet breakfast at the Palm Grove Restaurant is truly excellent and caters for every taste. Like any hotel, the cost of eating in the hotel is substantially more expensive  than eating outside. Should you choose to eat outside there are simply dozens and dozens of reataurants within a few minutes walk although one word of caution here. My wife and I tried the "Pisces 99" Seafood restaurant immediately opposite the hotel which was a complete disaster. After placing our order, we sat for one and a half hours waiting for our food and just gave up by paying for the drink and cancelling the order. There were other customers there who were obviously upset with the service and the meal itself in one case. There is a high level of security around the hotel which is reassuring and this includes the beach frontage where they keep a keen watch on the occupied loungers and will quickly move on anyone who sits on one and is obviously not a resident.All the staff are extremely helpful and courteous and the level of service is truly 5-star and we have no hesitation in recommending this beautiful resort both for its in-house services/ facilities and its ideal location on Koh Samui's best beach.

  • Stayed March 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Carimakan77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,156 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Manama, Bahrain
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 20 March 2009

The Centara Grand Beach Resort Koh Samui is located on the popular Chaweng Beach Road. To say my husband and i were disappointed is an understatement. Our trip consisted of two weeks in Koh Samui, Phuket, and Bangkok. So you can rightfully say that our trip started on the wrong foot once we landed in Koh Samui.

I wasn't satisfied with Koh Samui as an island at all. The entertainment is poor, the chaweng road is very cheap in terms of standard (poor infrastructure) when compared to Phuket. The hotel had an OK entrance/lobby, the rooms were also OK, but it was not worth the price we paid (approx. $150/night). We had a long flight coming in, an as we landed in the hotel's lobby, the guest services informed us that our room is still being occupied and we would not be able to recieve it before 3pm (almost 3 hours of waiting in the heat/sun after an 8 hour flight). This was my first disappointement with the staff.

The breakfast was poor (flies were all over the place and when i asked for fresh milk that has NOT been toughed by flies, the waiter looked at me with a terryifying horror look as if i had asked for something that is a taboo!). The restaurant options at the hotel were less than average. Other services such as entertainment (snorking, jogging, sports) were all chargeable and not free as the case in most Phuket hotels). Most of the hotel guests were senior citizens aged 55+, so it looked as if it appealled to people of older age. The only thing my husband and i both enjoyed in the hotel is the massage.

At your stay in Koh Samui, i would highly highly recommend to eat at the "Eat Sense" restaurant, the only event that uplifted our stay at Koh Samui!

I would NOT recommend this hotel for young couples (aged 25-35). The services weren't fascinating, service was poor, and staff attendance was below the mark.

  • Stayed October 2008, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Marwa_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 March 2009

Our first visit to Thailand, part of the holiday was spent at the Centara Grand in Koh Samui. We found this accomodation to be perfect. It is situated on the beach, which is a really nice beach. Many locals selling their goods but they don't pester you. Plenty of sun loungers for everyone even around the beautiful pools. The ocean in this area is more rough than the area where the sister hotel is, Centara Beach Villas (which you can get a free shuttle bus to). Only eat breakfast here. Enough choice and well cooked. A tip, don't buy anything from the pool bar, very expensive ( 2 cokes cost approx £4), cheaper from your mini bar but much cheaper from any local shop. You are spoilt for choice with places to eat. The spa was excellent and worth the money. The accommodation was spotless. All staff were very friendly and helpful. We hired a tour guide for several hours to show us around the island, which only takes 45 mins to get all the way round. Lots of wonderful sites to see and many gorgeous beaches. We would definately recommend this accommodation.

  • Stayed February 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Wendy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 20 March 2009

I booked this hotel back in August 2008 as a birthday surprise for my partner and although most of the reviews were good there was a few that made me a bit anxious. We stayed at the hotel for 8 days and it was paradise. Koh Samui was lovely but I think that the hotel made the stay a little more special. The room was cleaned on a daily basis with staff coming round at night to turn down your bed sheets which was lovely. The hotel & grounds are well maintained and live up to the 5* reputation.
I would definately return to this hotel as the hotels we passed on Chaweng road just did not compare to the centara grand.
Staff were wonderful and very helpful. We ate in the hotel for lunch every day and on a couple of occassions for dinner and food was lovely but there are so many nice restaurants outside the hotel.
Please ignore all the horrible reviews written about this hotel it is fantastic.

  • Stayed February 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank debbieh4milton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 24 February 2009

We stayed 2 weeks at the Centara and travelled with my 3 year old boy.
The pictures of the main building are not too flattering as that is predominantly a view of the lobby and restaurant area from the beach side. Depsite the size of the resort (considered one of the larger ones on Samui) it doesn't feel overy busy as there is an abundance of staff running around and ever willing to assist.

Food:
Breakfast was a reasonable choice in the main restaurant on a buffet style. A good selection of Western and Asian foods and an omlette chef frying up your requests on order. The fruits are replenished quickly and we never once heard them say "sorry it's finished" to any of the guests.

Due to the layout of the restaurant it can get a little busy but not to the point of having to queue for anything other than the cook to order omlettes.

For Lunch:
Choices of simple food from the pool bar menu or sit down dining in one of the restaurants. My little boy loved the barbequed corn on the cob and mango from the beach vendors so we tended to stay on the beach and order a couple of dishes from the pool bar menu which is more expensive than the local restaurants but surprisingly reasonable for a large resort hotel. Quality of the food was always good from the pool bar menu.
Only criticism was perhaps the guys in the pool side bar being reluctant to take food orders...not sure the reason for this but this was the only minor glitch on the otherwise perfect customer service

Dinners:
We ate at the on site seafood barbeque buffet which was good. Plenty of variety. If it swims or crawls along the sea bed it was available and incredibly fresh too.

The dinners we had outside of the resort were of a mixed standard.

AVOID: the restaurant directly opposite the gate to the Centara. A Japanese family on the table beside us had selected the large tiger prawns from the display but when they had arrived they were the regular prawns. They tried to complain but spoke no thai and a little English and the staff just dismissed them. Our meal was very bland but may have been a reflection of their dislike of me getting involved and translating for the Japanese family. The cost of a small barbequed fish, 5 large barbied shrimps and some veggies was more than we paid for the sea food buffet onsite at the Centara and it wasn't even a close match to the good quality we received at the onsite buffet barbie.

Slightly further down on the left is another barbie restaurant. I forget the name but it's quite a nice looking place with decent furinishings, fire lights outside and a big open front - you can't miss it. If you have kids it's worth a visit as a safe option as the kids will like the fire and dancing. the food is fairly ordinary. Not bad nor good...safe middle of the road in flavours. This is a slightly more expensive restaurant.

Loads of great thai eateries along the main road and also an excellent place which is at the crossroads where Family mart is. Turn left and 5/6 doors down is a super Thai restaurant where the prices are incredibly cheap and the food is some of the best we had on the island. It's the first restaurant along that street and it's within 20m of the junction.

We found that the bars that offered barbequed seafood and spitroasted pig were ok for a snack but the meals in these places were severely overpriced.

The room:
We stayed in a suite which was towards the gym end of the resort on the 3rd floor. I'm fortunate enough to be accomodated in suites for my work related travel and this was of a very good standard. A large bedroom, shower cabinet and sep bath tub and very big lounge room with a full sofa set, dining table for four, fridge etc and an extra bed tucked away in the corner. The housekeeper we had was a superstar and was extremely efficient in her cleaning despite my 3 year old doing his utmost best to drag the beach into the room each day. Cannot fault the housekeeping at all.

The Club:
If you have a club room or a suite you get access to the Club facilities. this is essentially an area above the lobby where you can have complimentary drinks and they serve sandwiches at lunchtime and some satay and other hawker type snack foods in the afternoon. There's a selection of books and papers along with a collection of 2/3 PCs with internet access.

Internet:
For anyone who also needs to work whilst staying here, the wifi is excellent. The signal is very strong around the resort and it was great to be able to sit on the balcony and "work". There is an extra cost for the wifi but I cannot recall exactly how much that was - apologies.

Pools: Main pool for adults and a sepearate shallow pool for the kids which is also well shaded. They do well to manage the chemical levels particularly in the baby pool and even with my boy drinking mouthfuls of the stuff he didn't get sick and didn't suffer from any eye, nose, throat infections. The towels are available adjacent to the pool (just remember to pick up the towel coupons on returning the towels) There is also a selection of beach toys for the kids to borrow, bukets, spades etc...just try encourage your kids to only take what they're going to play with as some parents let their brats hog the whole lot and other kids went without...nice to be nice kids :)

Beach:
Possibly one of the nicer stretches of sand along this beach. It's swepted and combed regularly and the hawkers are kept at a distance from you. Security and other staff watch them closely and they will never hassle you at your sunbeds. if you wander down to the water's edge they will offer you their goods but it is absolutely friendly and not agressive in any way. A simple no is registered immediately.
The guys selling drinks, mango, corn etc are super friendly and you can order your corn, fruit and drinks and he'll bring them to you to save you waiting around. No need to over tip them either as he said to us that he prefers repeat business and the tips are unnecessary :)
Word of warning about the "thai silk bed spreads" many of them for sale at the beach are not all silk and only partially silk. Althought they are a lot cheaper than the shops - just make sure what you get is silk.

Taxis:
the metered taxis in Samui are not like anywhere else in Thailand and are much more expensive. Longer trips to Nathon of the elephants can be prenegotiated upfront and it's best to asks a couple of drivers to get a gauge of their offerings. Prices vary. A really handy way of getting around is the baht bus (pick up truck with bench seats in the back). Very easy system. Hail it down, jump in the back and when you want to get off, ring the bell then pay the driver. Much cheaper, safe and we found them to be a good and easy mode of transport for short journeys.

Excursions:
Nathon - we went to see this place as something to do suring a wet day. there's plenty of shopping and it's cheaper than in chaweng but till 2-3 times as expensive as JJ Market in Bangkok. It's only worth a visit if you're at ends for something to do as there really isn;t much there.

Elephant rides - I'm not a big fan of the tourist elephant rides etc but with a 3 year old boy in tow it was going to be on the agenda so rather than booking a whole day's trip, we grab a taxi to the waterfall where we could see the elephants for ourselves and their condition (my wife's a vet and has spent many years as a game reserve vet in Tanzania). My wife was happy that the animals were in reasonable health and condition so took a short ride and my kid had a ball. If you book a taxi and turn up yourself and negotiate the ride, you can save yourself a heap compared to the prearranged packages plus you have the flexibility of coming and going when you please and also the chance of a bit of solitude rather than following 40 other elephants in a line.

Flew Bangkok Airways - he beats Thai and Air Asia etc in terms of comfort and especially their own lounge which is business class standard (exception of the food). But it is more epxensive than the other carriers.

Shopping along chaweng - very expensive compared to Bangkok and if you're a big shopper, you're best off spending a day in BKK where it's a shopper's heaven. My wife spent two days in all the malls and markets whilst my son and I visited the Aquarium and had boat rides etc :) Wouldn't catch me shopping 9-5 on holiday :)

  • Stayed January 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Noahtje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester England
Level Contributor
62 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 bubbles Reviewed 1 February 2009

My wife and i spent a week at the Grand 24th-31st Jan and can highly recommend it.
Our check in was highly efficient and we were also upgraded from our ClubRoom to a Room with its own personal large plunge pool.The room itself was a great size with a huge comfy bed ,sitting area with fruit platter,flat screen t.v,mini bar etc.Then there is a screened bathroom area with large deep bath,seperate good sized shower,his and hers wardrobes,seperate toilet,free in room safe and marbled sink unit including a very good choice of toiletries.The room was very well looked after by the maids and was always spotless and we had no problems at all.
The hotel grounds and pools were very well maintained and we never had a problem getting our preffered sunbeds on the sundeck(had sun all day),although if you wanted a couple in other more shady spots you may well find the some morons had been out early doors to reserve them with towels and go back to bed.But on the whole you should find no problems to find a couple of beds together.
The beach is beautiful and the hawkers are no problem at all (unlike the caribbean)they just walk up and down all day and just hope you may be interested in their wares.Walking either way along the beach you will find thai massages for 200 baht which to me is great value(even if we didn't partake ourselves).
We only ate at the hotel one evening when we attended the Thai Dancing Evening Buffet when the wife really enjoyed her food and i just watched the show and drank the beer.The reason for myself not eating is nothing to do with the quality of food etc its just that i have a very strange diet.
The breakfast was just great and there was more than enough choice for even the strangest of diets(even my own),just too many choices to mention.
Now to our favourite part,The Club.
There are unlimited snacks from 10am till closing at 10pm varying from continental breakfast,soups,cakes,sushi,fruit and various other nibbles throughout the day.Free Internet for 30 minutes per day.Free Newspaper.2 free items of laundry per day.And the best bit free alcohol (cocktails,beer and spirits) between 17.30 and 19.00 every day.All in we thought the Club was great value but others may feel different if they don't use it to it full potential.And finally the Club staff were just awesome and so eager to please but equally that could be said for all the resort staff.
Unfortunately there is always a down side but that is only when venturing outside the resort (Chaweng Main Street)to be met by touts trying to get you into various clubs,restaurants or various tailors shops.But they soon get the message with firm "No Thank You".
All in all the resort is just great,with a truly awesome staff.
Barry and Fiona,if you read this have a wonderful cruise home,it was a pleasure meeting you.

  • Liked — Everything
  • Disliked — Nothing
  • Stayed January 2009
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank keefw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, England
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 21 January 2009

We stayed in deluxe pool room with "the club" facilities......

The only negative was a few minor hassles when checking in regarding their insistance on having a credit card.

The food is expensive (for Thailand) but what do you expect from a 5* hotel, the location is fantastic, just walk 5 minutes along the main road or beach & you'll find cheaper places to eat if you want, we did this 5 nights out of 7.

Firstly the room...fantastic, huge, brilliant bed, huge clean bathroom, with huge bath, rain & normal showers, separate loo, posh toiletries and all.....

Our own private pool, brilliant, beautiful, can't say enough good things about it.

The main hotel itself is beautiful, all open air, no doors and windows, which i loved,

Pool is great, loads of space, loads of chairs, lovely huge gardens all around.

Breakfast was really tasty, lots of choice.

The bakery makes cakes to die for, we ate them every day!

We had a special festival night while we were there, where the food was wonderful, the entertainment was great, the staff couldn't do enough to help you.

"The Club" - a mezzanine floor above the main reception, you can get snacks and coffees through the day, from 5 to 7, you get cocktails & canapes, served by three of the most friendly staff (& the youngest i think!) you will find in Thailand, you choose cocktails from a list of about 8, all tasty (they don't skimp on the alcohol) or beers, spirits (local & international), soft drinks & sparkling champagne style wine.

I also hired the Sala Thai (private beach house) for my partner's birthday, we had a private candlelit dinner for two with our own menu, staff & everything, it wasn't cheap but it was a night i'll never forget. Paul like mince pies & after a funny half hour of trying to explain the concept of mince pies to the poor girl on reception, we got there & Sure enough after a huge meal including starters, main course, desert & birthday cake, the mince pies arrived, they weren't quite traditional but Paul proceed to demolish his way through them, pronouncing them delicious, i was too full, so they were delivered back to our room by room service & Paul ate them before breakfast the next day!!!

Can't rate this hotel more highly, loved every minute from the first day sitting in the jacuzzi in the rain (well we did go in November & the rest of the week was fabulous!) to the food, the pool, our private pool, the club, the food, everything was fantastic!!!

  • Stayed November 2008, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank emma123xyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Centara Grand Beach Resort Samui

Property: Centara Grand Beach Resort Samui
Address: 38/2 Moo 3, Borpud | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Chaweng
#6 Family Hotel in Chaweng
#6 Spa Hotel in Chaweng
#7 Luxury Hotel in Chaweng
#8 Romantic Hotel in Chaweng
#10 On the Beach Hotel in Chaweng
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Centara Grand Beach Resort Samui 5*
Number of rooms: 203
Official Description (provided by the hotel):
Superbly located along Chaweng, Koh Samui’s finest beach. Centara Grand Beach Resort Samui offers first class Thai hospitality. Enjoy the exceptional facilities of this award winning deluxe resort which combines the spirit and culture of the island with a tranquil ambiance and sheer beauty. A choice destination for lovers of water sports in particular and everyone in general. ... more   less 
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Also Known As:
Centara Grand Beach Resort Samui Hotel Chaweng
Centara Grand Beach Hotel
Hotel Centara Grand Beach
Centara Grand Beach Resort Samui Ko Samui/Chaweng

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