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“good, very good”

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Samui First House Resort
Ranked #63 of 104 Hotels in Chaweng
Maribor, Slovenia
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“good, very good”
Reviewed 18 May 2009

helpfull staff, big superior room, nice breakfast, a little bit far from Maenam main street (need to rent a motro bike - 5€/day), nice massage center

  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zverca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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396 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Perth WA
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 May 2009

Room:
The room was modern & clean. The bathroom was lovely & clean. The balcony however was tiny and overlooked an alley way and concrete wall. We didn't spend enough time in the room for this to bother us! The cable TV provided us with enough movies to keep us entertained while we waited for the rain to subside! The bed was HUGE and very comfy. The air conditioning was amazing :)

Service:
The hotel was clean and staff very friendly, we did however experience a BIG language barrier with most of the staff on recpetion and in the resturaunt. Sometime we had to call reception two or three times to get someone who would understand our request.

Location: The hotel was a little far out to walk into the main shopping and dining district. We also recieved a warning notice on arrival about crime outside a neighbouring hotel which resulted in us tuk-tuking it into town. We did however appreciate this warning as we met travelers who had been targeted when traveling at night.

Cleanliness: Room was always left spotless after the cleaning service had been!

Overall a little further that we would have liked to stay but GREAT value for Money.

  • Stayed January 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wheretonext87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
2 reviews
Reviewed 19 April 2009

I have to warn everyone about booking and staying at Samui First House after we are still trying to sort out problems.

If you do stay at this Hotel do not book through their website www.samuifirsthouse.com unfortunately there was 8 of us travelling to Koh Samui that booked our accommodation through this site and all of us recieved Fraudulent charges when someone used the credit card details to purchase goods online. This is the only place that we all used our credit cards so here is absolutely no doubt of who is using them. We all incurred approx A$10,000+ in fraudulent charges.

The hotel generally is Value for money but 5 of us got sick staying in this Hotel and it is of the opinion that it originated from the breakfast's at the hotel. It is better to pay more money and get clean quality food and rooms.

The rooms were very outdated and dirty, one example of this would be on the head of my bed in the most expensive room you can get there was blood on the bedhead which was never removed in the 6 days that we stayed there.

The service is very bad, my mum requested an iron a couple of nights and never heard back from them. as well as alot of request from the staff which never were fulfilled.

I have never given a hotel a bad review before but unfortunately I would never recommend this place to anyone.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hurro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
firsthouse, e-Marketing and Online Reservation Manager at Samui First House Resort, responded to this review, 23 April 2009
Dear Sir/Madam,

We would like to request the guests who submitted the Warning review to contact us, so that we can help sort out the problem that they had mentioned in their review of our hotel. Especially, the fraudulent usage of their credit cards, we would like to help them file a complaint with the local Police so that action can be taken to remedy the problem.

We thank you for the problem report and would like to clear this up because it really would cause damages to our hotel's reputation which has been impeccable up till now. We have many satisfied guests that are also giving us fantastic reviews as shown in the TripAdvisor's reviews of our hotel.

Thank you for your kind cooperation and hope to hear back from you soon.

Best Regards,

John Kulvet
e-Marketing & Internet Reservation Manager
Samui First House Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Samui First House Resort

Property: Samui First House Resort
Address: 4 Moo.3 Chaweng Beach | Tambon Bophut, Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#4 Best Value Hotel in Chaweng
#18 Top resorts Hotel in Chaweng
Price Range (Based on Average Rates): £
Hotel Class:3 star — Samui First House Resort 3*
Number of rooms: 98
Official Description (provided by the hotel):
Samui First House Hotel is located on the largest island of the Gulf of Siam, called Koh Samui. Its beautiful white sand beaches, crystal clear water, jungle, hills and waterfalls create a very changing landscape, rarely found on the other islands. Koh Samui has now become an internationally-renowned holiday destination and receives more and more tourists every year, attracted by its unchanged beauty. ... more   less 
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Also Known As:
Samui 1st House Resort
Samui First House Hotel Chaweng
Samui First Hotel
Samui First Resort
Samui First House Resort Ko Samui/Chaweng

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