I like the previous author I felt I had to write my review of this resort.
My husband and 2 year old have just returned from Thailand after a 12 night stay at Kandaburi and I would like to echo the review of the previous author and add a few more things we were very disappointed with.
Breakfast yes lots available but what about some children's options and what about the chefs at the egg station being trained before given the job. Also some healthier options for breakfast would have been nice maybe even a herbal tea..
The staff, poor poor poor and rude everything we asked for took an age and no one wanted to help. On calling housekeeping to request clean beach towels (which was a daily occurrence) I was told to call reception as they did not understand..... So why give them a phone. I completely understand that English is a second language but this is hospitality and the right staff need to be able to offer a decent standard of service.
All bedding and towels were shabby as where the beach loungers and the beach umbrellas, there was no one there to assist around the pool and the pool toilet was always dirty.
The food in the restaurants was poor and lacked flavor and taste, and prices were very high compared to surrounding beach restaurants.
We travelled with our two year old and there were no child options for food or drinks and no discounted smaller portion options... A two year old cannot eat a full adult portion??
The fitness room was a shame nothing worked and it was so dirty with the ac control unit was hanging off the wall...... I went once and could not face it again so thank goodness for the beautiful long beach for my early morning exercise.
The spa well that was a disaster it smelledof paint and the facial I would not recommend, we have stayed in Koh Samui 4 times now and it has really put me off returning to this resort.
The management were none existent and it felt that the owners are trying to take as much cost out of the operation which is impacting on service, and standards.
Anyone wanted to visit koh Samui should go its a beautiful place just be careful on your choice of resort, go for Saboey in fishermans village or Beach Republic in Lamai.
- Official Description (provided by the hotel):
- Overlooking Chaweng Beach and Koh Matlang, Novotel Samui Resort Chaweng Beach Kandaburi offers range of accommodations with a private balcony. Its 4-star facilities include 2 outdoor pools, a spa and a well-equipped gym. Spacious rooms at Novotel Samui Resort Chaweng Beach Kandaburi feature modern interiors that combine contemporary and wooden furnishings. Each well-furnished room is equipped with a 42 inch flat screen TV and a large private bathroom with a bathtub. Guests can enjoy relaxing massage treatments at the Spa or relax sipping cocktails at beach bar right on the beach. Car rental and sightseeing arrangements can be made at the tour desk. Tom Yam Thai Restaurant serves a fine selection of traditional Thai dishes, while international food can be enjoyed at bar Beach and restaurant. Novotel Samui Resort Chaweng Beach Kandaburi offers also free parking, and is a 5-minute drive from Samui Airport and from Chaweng Town area ideal for shopping and nightlife activities. ... more less
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- Also Known As:
- Kandaburi Resort And Spa
- Kandaburi Hotel Chaweng
- Kandaburi Hotel Bophut
- Kandaburi Resort Bophut
- Novotel Samui Resort Chaweng Beach Kandaburi Ko Samui