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“Disappointed visitor”

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Novotel Samui Resort Chaweng Beach Kandaburi
Ranked #28 of 104 Hotels in Chaweng
Reviewed 13 July 2012

I like the previous author I felt I had to write my review of this resort.
My husband and 2 year old have just returned from Thailand after a 12 night stay at Kandaburi and I would like to echo the review of the previous author and add a few more things we were very disappointed with.
Breakfast yes lots available but what about some children's options and what about the chefs at the egg station being trained before given the job. Also some healthier options for breakfast would have been nice maybe even a herbal tea..
The staff, poor poor poor and rude everything we asked for took an age and no one wanted to help. On calling housekeeping to request clean beach towels (which was a daily occurrence) I was told to call reception as they did not understand..... So why give them a phone. I completely understand that English is a second language but this is hospitality and the right staff need to be able to offer a decent standard of service.
All bedding and towels were shabby as where the beach loungers and the beach umbrellas, there was no one there to assist around the pool and the pool toilet was always dirty.
The food in the restaurants was poor and lacked flavor and taste, and prices were very high compared to surrounding beach restaurants.
We travelled with our two year old and there were no child options for food or drinks and no discounted smaller portion options... A two year old cannot eat a full adult portion??
The fitness room was a shame nothing worked and it was so dirty with the ac control unit was hanging off the wall...... I went once and could not face it again so thank goodness for the beautiful long beach for my early morning exercise.

The spa well that was a disaster it smelledof paint and the facial I would not recommend, we have stayed in Koh Samui 4 times now and it has really put me off returning to this resort.

The management were none existent and it felt that the owners are trying to take as much cost out of the operation which is impacting on service, and standards.

Anyone wanted to visit koh Samui should go its a beautiful place just be careful on your choice of resort, go for Saboey in fishermans village or Beach Republic in Lamai.

  • Stayed: July 2012, travelled with family
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3  Thank Louise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 July 2012

This hotel was amazing. We had spent a night at Mercury, which had a dirty beach. So we went to chaweng and found a nice crystal clear beach and Kanda Buri at a great price. The room was in the back, on the other side of the road from the beach. But this was no trouble and our building had its own pool, separate from the more crowded main pool. And they give you a ride in a golf cart with your luggage. 1 min stroll to main area of hotel and beach. Our bathroom was incredible, modern and as big as the bedroom with double vanities. balcony overlooked the pool. only faults were that the bathroom had a curtain rather than a door and the food was mediocre. But you can stroll down the beach to one of the dozens of other restraints.

  • Stayed: August 2011
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Thank transientduchess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2012

Stayed here after carefully reviewing several other hotels in chaweng and have been sadly disappointed.

I never write reviews but felt I had to on this one.

We arrived thinking wow but when we were taken to our room we were taken out of the hotel and taken over the road to apartment blocks so we didn't feel part of the hotel. We felt a bit ripped off to be honest and not even on the beach. We could of got a hotel on the beach and an apartment across the road for about £10 per day so it's a con. It is quite far to the beach as well or if you need to nip to your room. Its hilly and in that blistering, humid samui heat somehow seems further and we are both fitness fanatics!!

Hotel not even in town centre. There were loads of hotels more central, chaba etc that would of been cheaper. You just need your hotel to have good location here, good beach and breakfast. None of which this hotel has.

The beach - Do NOT come here for a relaxing beach holiday! The beach sellers are a NIGHTMARE!! I am used to being asked to buy tat on a hotel beach and usually they have manners and the decency to leave you alone after a polite no thankyou. Well.. Not here!! There are about 8 of them and they harass you - all day, the ice cream man being the worst. They stand there watching you whilst you are sun bathing and shout every time they walk past. Some days we would drift to sleep and be woken up by the ice cream man shouting to wake us up as if it was on purpose. When we looked up there was about 4 of them stood there. One of them mimicked what the ice cream man had said and they were laughing at us. They try to befriend you and tell you sob stories but its all fake. He sells one ice lolly for 50 baht, we got two for that in 7/11! We just wouldnt buy off him in principle. The ice cream man really got on our nerves an we complained to the reception desk 4 times who told us every time they would inform security. We were again disturbed an we looked up and security were just watching, disgusting when you have paid good money for a relaxing beach holiday. I don't want to sound like a miserable moaning person as I never complain about anything. We had a banter with them but I advise you not to as they do not leave you alone. They disturbed everybody there and I heard other people complain but the hotel don't care! We hired mopeds and drove through down the end of town and relaxed on the beach there. There was beach sellers there but they left you alone. Beach nice here but we would of preferred to be able to go by the hotel.

On arriving, we both thought wow. We were sat down and told to wait 5 minutes whilst they copied our passports. We were offered a drink and day there baking in our british thick cotton trousers. 20 minutes later I politely asked how much longer and was told 5 minutes. Another 15 mins later I asked again and was told to wait another 5 mins. 20 mins later my partner complained and we were greeted by a staff member who was going to show us to our room. A female colleague then came out and swapped the key with him an we were told we had been upgraded. We were across the road, and situated in the highest block, the furthest away! We weren't happy but just thankful to be able to change and get settled so we didn't complain. We felt the lady swapped the key because we'd complained to her 3 times due to the lengthy wait but decided to let it go.

The first night, very tired so had early night. Bed is most uncomfortable bed ever, we stayed here for 2 weeks and we both had bad backs for 2 weeks!!

Food - overpriced and not nice!

Breakfast - no fat free milk or bran flakes. Good variety of Thai foods noodles etc but English food limited. Ommelette not cooked through and use too much oil so opted for poached an they were not cooked through. No option for boiled eggs. Only butter no low fat option. Cerial choice limited and no sausage, just very cheap fatty streaked bacon. We always stay in 4 star hotels and have always enjoyed the breakfast but this was very limited for us Brits. Coffee ALWAYS cold!

Gym - very small, old machines and one broke for entire 2 weeks!

Pools - 2 of, very average and most sun lounges in shade and no hot tub!

Maids - fake! Smile at you then you look back and they are miserable. Dont do that good job in the room and always forget to leave you beach towels! In other hotels we've stayed in, the maids are in an out of your room all the time and are very thorough. Just didn't seem that good here.

Staff- English VERY poor. No bar service on the beach or pool. You could sometimes shout for service but it's nice to be asked. There was no staff collecting rubbish so we had a mountain around us which wasn't very nice. Also, only once on my stay did I see any maintainance cleaning going on. In other hotels I've stayed in you see staff cleaning all the time and they are attentive offering drinks
and cleaning, taking empty glasses etc.

Just an overpriced hotel in my opinion, Rubbish location and poor beach and poor breakfast.

Trips overpriced in hotel. Tour shop over road knocked loads off a trip we was going to do through hotel, jungle trip with elephant trek all inclusive.got for
1100 baht each!

Mopeds over the road got for 2 weeks for 115 baht per day!!

Loved the island and very safe so we were off out on our mopeds most days but some days wanted to chill but couldn't here. Come to samui but not this hotel!!

  • Stayed: June 2012
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Thank Shellby1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2012

Mediocre service. Requested for a room closer to the beach since we were travelling with an 18 month old. Got the room 3rd farthest!! Avoid the hillside rooms.

Good spread for breakfast. Offset some of the deficiencies.

Number of tourists come on cutrate packages from mytime in Australia. You may be able to negotiate better rates than internet rates.

  • Stayed: July 2012
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Thank Pedd_Nan_Maga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2012

This hotel is great with very attentive staff. The hotel itself is divided in two with a road running through the middle, but don't let that put you off. We stayed on the road side as opposed to the beach side, but never had any issues with crossing the road.

The hotel itself is situayed up at the northern end of Chaweng and it is about a 10-15 minute walk either along the beach or road to get into the main strip of Chaweng where all the bars and restaurants are. It's only about 10 minutes from Samui airport too.

During our stay we had a lovely sea view room and had no issues getting sunbeds around the pool or on the beach each day. The waiters bought us lovely cocktails and offered a great pool service for food and drinks. This is the 5th time I've stayed in Chaweng, each time staying in different hotels. I would definitely recommend this hotel to couples and friends.

Travel tip - never book directly through the hotel's websites in Thailand as you will pay way over the odds. I've always used sawasdee.com and I have always found their rates to be significantly cheaper than anywhere else. They cover most typical tourist spots such as Bangkok, Phuket, Krabi etc.

  • Stayed: July 2012, travelled with friends
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1  Thank oxford_chick21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2012

Large sized rooms.. huge rooms.. but no door for the washrooms.. just a curtain.. staff was very nice and extra courteous.. they made my stay worthwhile at the hotel

  • Stayed: December 2011, travelled solo
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1  Thank Himanshu3107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2012

My boyfriend and I stayed at Kandaburi for two weeks commencing 17th May 2012.

We didn't really know what to expect, and my well travelled boyfriend was particularly apprehensive about Thailand and its safey.

Upon arrival (late at night) we were greeted with a fresh juice and a cold towel - perfect after a long trip! We had booked a beachside room (after doing much research) and thankfully we did, as the hillside rooms were separated by a road and quite far to walk down to the beach. Our room was on the first floor right next to the pool, very lucky. There were rose petals on the bed and in the bath, very nice touch!

We awoke to a BEAUTIFUL day and a beautiful resort! Just heaven, my boyfriend was very impressed. The beachside pool was great and we had no difficulties in getting a sunbed by the pool or on the beach. We went for a stroll along Chaweng beach, where you'll find many other resorts with their bars and massages available. We couldn't believe that we could have a massage overlooking the ocean, only 10 metres away. The beach is very shallow for quite a while out which we loved, but perhaps not good for those after waves!

The resort is walking distance to Chaweng markets (which smelt terrible, so we only went twice). The resort also runs a shuttle bus 3 times a day to Chaweng, although a taxi is very cheap (200 baht).

Frangipanni restaurant (beachside) had great food. We ate at least one meal here everyday. We were also present for happy hour at 3pm each day!

The hotel spa was great,had a very relaxing poolside massage and also a two hour treatment in the actual spa. A bit pricey (in comparison to the massages you can get along Chaweng beach or at the markets), but still a lot cheaper than Australia!

The staff were so friendly and helpful. We ended up hanging out with the beachside bar staff every afternoon playing jenga! We felt like Kandaburi became our second home, and were VERY sad to leave. Will be recommending Kandaburi to family and friends.




Rooms, location, facilities, restaurants/food

Room Tip: Beachside room, without a doubt.
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  • Stayed: May 2012, travelled as a couple
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2  Thank Ursula A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Samui Resort Chaweng Beach Kandaburi

Address: 20 Moo 2 Chaweng-Chongmon Road | Bophut Samui, Chaweng, Bophut, Ko Samui 84320, Thailand (Formerly Kandaburi Resort & Spa)
Phone Number:
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Chaweng
#8 Top resorts Hotel in Chaweng
#18 Spa Hotel in Chaweng
#21 Luxury Hotel in Chaweng
#23 Romantic Hotel in Chaweng
#25 On the Beach Hotel in Chaweng
#25 Family Hotel in Chaweng
Price Range: £68 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Samui Resort Chaweng Beach Kandaburi 4*
Number of rooms: 183
Official Description (provided by the hotel):
Overlooking Chaweng Beach and Koh Matlang, Novotel Samui Resort Chaweng Beach Kandaburi offers range of accommodations with a private balcony. Its 4-star facilities include 2 outdoor pools, a spa and a well-equipped gym. Spacious rooms at Novotel Samui Resort Chaweng Beach Kandaburi feature modern interiors that combine contemporary and wooden furnishings. Each well-furnished room is equipped with a 42 inch flat screen TV and a large private bathroom with a bathtub. Guests can enjoy relaxing massage treatments at the Spa or relax sipping cocktails at beach bar right on the beach. Car rental and sightseeing arrangements can be made at the tour desk. Tom Yam Thai Restaurant serves a fine selection of traditional Thai dishes, while international food can be enjoyed at bar Beach and restaurant. Novotel Samui Resort Chaweng Beach Kandaburi offers also free parking, and is a 5-minute drive from Samui Airport and from Chaweng Town area ideal for shopping and nightlife activities. ... more   less 
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Also Known As:
Kandaburi Resort And Spa
Kandaburi Hotel Chaweng
Kandaburi Hotel Bophut
Kandaburi Resort Bophut
Novotel Samui Resort Chaweng Beach Kandaburi Ko Samui

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