I'm writing this review on our holiday I'm that annoyed with this hotel. We've travelled from Railay Bay to Koh Phi Phi then to Koh Samui. We booked in an expensive resort (Muang Kulaypan Hotel) for three nights as we love it so much but as we're travelling for 3 weeks we decided to stop here for a cheaper option beforehand.
When we made the booking we didn't expect much; clean room, shower, pool, tv. We chose this hotel over cheaper ones that were actually on the beach because it looked really good for the price.
We arrived at the hotel which is in the middle of the 'red light district' surrounded by prostitutes at night shouting you to come in to their fat old white western men bars. There's no scenery apart from a lake opposite. The check in was fine and we recieved really really nice welcome drinks. We were shown to our room and everything was fine, basic but fine. May I add in that at this point no other customers were to be seen- I'm sure we were the only ones staying here.
So we're in our room. There's a letter on the side explaining due to the floods (3 WEEKS AGO!!) we have no working television. A little annoyed but we're not the sort of people to moan, besides we had a laptop full of movies we could watch instead. I looked out on the balcony to see a massive roof so we had no view yet so many free rooms could be seen that would have amazing views.
An hour of being in the room we were still sweating it was so hot, we couldn't relax. The Aircon was obviously broke. On our way out to go to a restaurant for dinner we asked at reception to the supervisor if we could get our Aircon fixed or room changed. He took our key and said when we come back we can change room. We thought no worries, that's fine. Just before we left we asked him what time the pool opens in the morning to which his response was "Oh, no pool, the floods make it not work". Really not impressed I say it's ridiculous that they didn't tell us before our arrival that we had no TVs or Pool yet they expect us to pay the same price or at least tell us upon check in. He didn't even say ANYTHING, just stood silent, no apology or any attempt at compensation e.g. a breakfast etc.
We went for food and upon our return there was a different person on reception and we stood there for about twenty minutes explaining what was agreed with our room. Bearing in mind, he had our key so thought we were checking in again so wanted another payment... patience wearing thin he phones someone to come in. A really rude person came in and spoke to us as if we were stupid and ALL we wanted was a room with working Aircon, that's IT. So he takes us to our room and he just gives us the key and walks off, so we move everything along the corridor, get in the room... Aircon doesn't work. It's not that it doesn't work, they just don't go below 25 degrees. When checking the room further, we found brown stained headboards, ripped bed cushions, wiped mosquito bodies up the walls.
We checked out really early so that we could go and stay at Muang Kulaypan Hotel and enjoy their hospitality. When we got to reception, I can't express how miserable and silent the staff were. Strangely there was an English guy (mid 50s) with a name badge saying 'Manager' he took our key, not saying a single word. We stood there for 15 minutes (and 15 minutes is a long waiting time) to be told 'ok, go' from a Thai lady behind the counter.
NICE. Real cherry on the top there.
And before my review is over may I add we did not have a flat screen TV which was advertised, a safe depository box which was advertised and a hotel set in beautiful gardens that was advertised. Yes the accomodation was cheap for the area but definately not worth the room and service we recieved. Try Chaweng Budget Resort which allows you to use their sister hotels pool and includes breakfast and is 200BHT cheaper.
I've uploaded lots of photos to support what I'm saying.
Seriously, don't bother with this hotel.
