We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent hotel with friendly helpful service”
Review of Hotel Encumeada

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hotel Encumeada
Ranked #2 of 5 Hotels in Ribeira Brava
Reviewed 12 April 2014

I cant understand why this hotel has had negative reviews on here. It is in an amazing location up in the hills and has incredible views. I had a room with a balcony overlooking the hills. The room was basic but comfortable. It had a bath and shower. Plenty of choice at breakfast. The evening meals I had were very good. No problems with sleeping. Staff very helpful, especially when I got stuck in the hills overnight. They called the forest rangers and called me hourly through the night, and the manager collected me from the trail head the next day free of charge. I would definitely stay here again and would recommend it.

Room Tip: I asked for a quiet room with mountain views, and got it
See more room tips
  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Genericflipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (181)
Traveller rating
Traveller type
Time of year
Language

48 - 54 of 181 reviews

Reviewed 13 March 2014

Shame on the visitors who have criticised this tranquil mountain retreat.
This is simple but well appointed base for walking and touring - you do need walking boots, and a car if you are to venture beyond the Encumeada pass. Simple, spotlessly clean rooms; lovely views; simple but satisfying breakfasts and evening meals; quietly professional and helpful staff, and the peace and quiet that comes from being miles (by fair roads) from town. Exceptionally good value for money.
We had a happy time here escaping the worst of the British winter weather, and will most certainly return.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Didact
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2013

It was cold- the heating was hardly ever on.

The place is run down- old, stained carpets and furniture. Mold in the bathrooms.

Guests are treated as a burden- During our one week stay there was a wedding, a baptism, a birthday party and many Christmas bookings- the 'lounge'/ lobby was cleared of sofas and the tables set for the guests to dine so the restaurant could be used for functions. Basically eating we were eating in the reception area.

The food was variable. The breakfasts were the most disappointing- Egg shells in the scrambled eggs. Water not hot enough to make a cup of tea. Disgusting coffee. One type of cereal. Fake orange juice. No music or ambiance- silent, awkward and inhospitable.

The slow Wifi was only available within 6 feet of reception.

The location is picturesque. Good for hiking.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Simone S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2013 via mobile

This hotel location is great if you want to feel the real Madeira essence close to you. High up on the mountains stands this small hotel. I can't comment on the rooms as me and my family only use their restaurant facilities on Christmas and Easter. And theh are great! The food is amazing, from crab to shrimp to a variety of meats, plus polite service, always ver professional. I would highly recommend them.

  • Stayed: December 2013
    • Location
    • Cleanliness
Thank 2DD2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2013

we stayed here recently on bed and breakfast basis and upon arrival were pleasantly surprised by the dining area and reception/bar, the rooms however are not upto the same standard with ill-fitting carpets and a rock hard bed, but for the price you can't complain too much, it was clean and the views from the balcony are worth it! There was a wedding on the saturday night, but the only noise we heard was when we got woke up once about 1:30 by guests going noisily to their rooms, we just went back to sleep, not a big problem!
The food we found very good, we mainly ate a la carte which was very good value and always delicious, we did have the buffet one night but the food was all a bit soggy and we weren't keen on the deserts (just personal taste) so decided not to bother again. Breakfast we thought was actually very good, fresh bread, bacon or sausage, egg and the usual meat and cheese, plenty for anyone to choose from!
We soon realised that the staff were not infact rude (as can easily be assumed) but actually they are just not very outgoing, if you talk to them they are always polite and friendly and if you ask for any help (which we did several times) they will always do anything they can to help, especially Clive who went above and beyond for several guests.
The location really is quite remote, but if you're here for walking it's perfect, a 20min walk up the hill will get you to Encumeada Pass with a bar and also a souvenir shop that does drinks and snacks, there are 4 walks that start from right here and we did 2 of these (walking back the same way right to the hotel). There is a bus that stops literally outside the hotel door to take you to Sao Vicente or Porto Moniz, however be careful as some buses come back through the tunnel and not past the hotel, again reception staff will be most helpful in planning your journeys, on occasion we got the bus back to Ribeira Brava, had dinner there in the evening then got a taxi up the hill to the hotel.
Overall I would definitely recommend this hotel if you want something different, want to explore and do some walking, not if you want to sit in the sun or by a pool.

Room Tip: Our room was to the left of reception up the stairs, away from the dining rooms and we heard little...
See more room tips
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 00pooter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2013

I stayed at Hotel Encumeada for 2 nights.
My single room was very spacious, very clean and had a large balcony with breath taking mountain views; comfy bed and adequate bathroom.
The restaurant and bar prices are quite reasonable; the food was excellent. First night I ate "a la carte" second night it was a "buffet" with a good choice of fish and meat dishes and a limited vegetarian choice. Plus some delicious deserts!! The wine was also reasonably priced.
Breakfast was ok, but nothing special.
You cannot get a better mountain location if you go to Madeira with the intention of doing some mountain walks. A car is essential though.
I felt that the hotel staff just needed a bit of motivation; once you start a conversation they are actually extremely friendly and very knowledgeable.
I have not hesitation in returning to this property.

  • Stayed: September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Seawave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013

Firstly the good points. The hotel is up in the mountains amongst stunning mountainous scenery. As long as you have a hire car it is an excellent base to explore all of Madeira, far better than being based in Funchal. It is primarily aimed at the hiking fraternity. The rooms are basic but clean. Beware that the hotel do not provide the usual shampoo etc, just basic liquid soap for the shower and hand basin.

The main bad point is the breakfast which was basic and uninspiring. Cornflakes, yoghourt, processed cheese slices, processed ham slices, dodgy scrambled eggs, and plasticky fried eggs and bacon. Not forgetting the powdered orange "juice". Fortunately I like yoghourt.....

For those who "need" to stay in touch with the outside world the WiFi signal is only available at the reception area.

All in all a good hotel which could be very good with a little effort.

  • Stayed: September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Ribeira Brava
5.8 mi away
Cheerfulway Bravamar Hotel
Cheerfulway Bravamar Hotel
#5 of 5 in Ribeira Brava
107 reviews
4.2 mi away
Eira do Serrado Hotel & SPA
3.3 mi away
Estalagem do Vale Hotel
Estalagem do Vale Hotel
#2 of 5 in Sao Vicente
191 reviews
Show Prices
Show Prices
Show Prices
8.8 mi away
The Flame Tree Madeira
The Flame Tree Madeira
#52 of 88 in Funchal
347 reviews
5.9 mi away
Solar de Boaventura
Solar de Boaventura
#1 of 1 in Boaventura
78 reviews
3.2 mi away
Solar Da Bica
Solar Da Bica
#1 of 5 in Sao Vicente
139 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Encumeada? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Encumeada

Address: Feiteiras, Serra d' Agua, Ribeira Brava, Madeira 9350-000, Portugal (Formerly Estalagem Encumeada)
Region: Portugal > Madeira Islands > Madeira > Ribeira Brava
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant
Hotel Style:
Ranked #2 of 5 Hotels in Ribeira Brava
Price Range: £22 - £42 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Encumeada 3*
Number of rooms: 49
Reservation Options:
TripAdvisor is proud to partner with Alpha Holidays Limited, TripOnline SA, Expedia, Travel Republic (UK), LoveHolidays, HotelsClick and Evoline ltd so you can book your Hotel Encumeada reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Estalagem Encumeada Hotel Ribeira Brava
Residencial Encumeada Ribeira Brava
Hotel Encumeada Madeira/Ribeira Brava

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing