We are very frequent visitors to Achill and recently decided to try the Cliff House for dinner, it was not our first time but most certainly will be our last. When we arrived we were advised by the owner / waitress that there was no fillet steak available. We were the only people in the restaurant, it was a Saturday evening and not a holiday weekend, hence it was quite. We were disapointed about the lack of the fillet steak as we had it before and were suitably impressed with it.
Shortly after we sat down a local couple arrived with their daughter, they all ordered fillet steak and much to our dismay, they were not told there was no steak! I wanted to discuss this further with the owner, however my wife did not want a scene and we continued with our meal, I was quite annoyed, however bit my tongue. Within minutes of the three people ordering their fillet steak another local couple arrived and, yes, they ordered and got fillet steak.
I was so annoyed, it was like as if we were outsiders and the fillet was being kept for locals, not a good way of doing business or encouraging a return visit. As I mentioned, we are frequent visitors to Achill, at least twice a month, we will not be going back to the cliff house anytime soon. Very disapointed with the way we were treated.
- Official Description (provided by the hotel):
- 3-Star family-run hotel and restaurant located in Keel, at the heart of Achill Island, Co. Mayo. We offer quality accommodation and fine dining in one of the most spectacular settings in the west of Ireland. ... more less
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- Also Known As:
- Achill Cliff House Hotel Achill Island/Keel