I've been visiting Villa de Leyva for a few years now, and I had never have the opportunity to stay in this hotel. I saw the hotel in a web site a couple of years back and I thought then, that it looked beautiful and romantic. Last month, while I was staying in a centric hotel in Villa de Leyva, I decided to take the opportunity of enjoy this hotel with my girlfriend.We were looking to have a nice romantic night to celebrate my re-encounter with her. Eventhout Arco Iris looked like a nice place to stay, I knew that if I stay there it will be very inconvenient for me to go out and enjoy the town after the check in. Its kind of far from town and you have to drive in a very incline road (locals warn me), no pave and no lights at night. Any how, I went to to their website to book one of their cabins and I saw the offer for the week. The cabins that cover the offer looked amazing so, I decided to called them to booked directly. The person from the hotel told me to do a deposit in a bank but it didn't give me enough information so I had to called him back like five times while I was in the bank..very annoying. Then, I decided to go to the hotel early afternoon to do the check in and, mostly to see if it was better to drive there or to take a taxi. The area where the hotel is located is really beautiful; you can see the mountains and you can breath pure air, just wonderful. We did the check in... got the key and went to see where the the cabin was so we can find it later on at night time (they are more like cabins apart from each other). I asked the maid if they have wine in the room and, she said yes. We went back to town to have dinner and to shop a little before we come back to the hotel. We took a taxi and went back to the hotel around midnight. Then we notice that the cabin looked beat up and not that clean at all. The rest room was full of bugs (it seems it was an opening in the glass ceiling). Also the bed had a tons of women hair in the linens. It was funny because the hotel policy is to change the sheets every four days (that i'm more than ok with that) but at least give the guest the first set clean! to top it all off; there was a bottle of wine but not wine opener!. My girlfriend tried to find the wine opener, no luck, then she tried to open the bottle with a fork...I felt so bad because she did want to celebrate with a glass of wine on front of the fire place. The maid the opened the room in the afternoon gave us a a plastic card with the phone number to call the front desk but they were closed after 11pm. At the end, we felt like been in a cheap motel. The next morning we were supposed to get free breakfast but no luck there ether! We didn't find the restaurant? We did the check out and left. I saw great reviews for this hotel witch tell me that its a matter of luck to get good service here. My recommendation to people is to stay in any of the great hotels in town. Its going to be more romantic and you will have more things to do with your partner. Also you don't have to deal with bad roads, bad room service, bugs etc. Also is better to enjoy Villa de Leyva without worried about coming back to the hotel at any time at day or night. In Arco Iris you are in your own after 11pm...i wonder what the guess would do in case of an emergency? I can't picture that road in winter time, it has to be really dangerous! This bad experience won't stop me to come back to the Beautiful Villa de Leyva!!!
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- Also Known As:
- Suites Arco Iris Hotel Villa De Leyva