We were in Italy since the 3rd week of July for 19 days. We (me, my husband, my 7-year old son and my 4.5 year-old girl) stayed at Villa Olmi Resort for 6 nights only.
The staff (all at the reception area; the 'security' Asian man who led us to our room when we checked-in; the staff who led us to the other building of the hotel to attend the cooking class; chef Ronald (not sure if he belongs to the hotel but he's very professional, patience and humble) the room-tidying ladies and the housekeeping ladies) have the really warmest smiles on their faces and eyes as in recent years I won't see such things in other brands of 5-star chained hotels! I think it's because the staff are enjoying their works and they seemed to try every effort to make guests feel they are very welcomed. Good training!
I couldn't believe the room that we were staying were quite spacious while the living rooms in the heritage building which is out of my room were free to use. The most wonderful thing was, we could sit down on the antique chair and sofa, use the antique tables and every day and night before we went to breakfast and before we went to sleep, my children were playing the antique pianos on the ground floor of the heritage building. The frescos on the walls of the room are so delicate while the crystal chandeliers and other antique table lamps create a romantic ambience. The antique paintings in the room and the bathroom kept me lingering in the room. Every time when I was back to the entrance of the hotel, I always have a question: who was the first owner of this heritage building and why did the owner sell it to the chained hotel? I am not sure all the furnitures and fresco are real antique furnitures or not, except the paintings and the big wooden clocks with pendulums which were mounted by sophisticated acrylic as they are extremly elegant! All these things were usually seen in rooms of palaces or museums and were not allowed to touch but now we were living inside and using the furnitures.
The garden was taking care of so well and the flowers and lemon trees made us very relaxed. There were tables with mosaic decoration and we had been talking about doing a picnic in the evening when we had finished sightseeing during the day but we were too tired to do so. Every night we ended up using the jacuzzi in the room before we went to bed.
Although it is a heritage building, the facilities and maintenance of the hotel were remarkably advanced. If we didn't insert the card-key in the room, there was no tap water and flushing water in the bathroom. When I was asking something at the reception, the staff at the reception could see from the monitor that told me that his colleague was tidying up my room. I guess all staff may be wearing some electronic devices so their whereabouts are easily tracked as the resort is very big in terms of management. As far as I recalled, when we first stepped in the heritage building, I found there was no security guard and no staff sitting at the antique manager's desk as I was afraid that it was easily slunk in. However, the Asian guy who led us there from the reception told me that their staff would be frequently checking the main door of the building with an ensured tone and confident eyes.
I would like to specially thank the man who has grey hair at the reception area...I am sorry I don't even know his name. He always paid attention to my questions and did solve or accommodate all my requests and questions. He reads people's mind so well and he's very humble so I think he's a great asset to the hotel. He also helped out to liaise the cooking class for us and we enjoyed the class indeed with chef Ronald and the intern who helped us to translate chef Ronald's teaching. Definitely, we had very good time and excellent food during the class.
When we were at the Duomo at around 17:50 one evening, my son spotted the hotel shuttle which carried "Villa Olmi" somewhere nearby the vehicle registration number. All of us were so excited.
One last but not the least thank you to Ms. Veronica. After we checked-out and while we were already on the train to Napoli in the late morning, I realized that I had left my daughter's small pillow in the room. I called the hotel immediately and asked whether they could post or deliver the pillow to my hotel in Napoli if they could find it. Very luckily, it was found and Ms. Veronica helped to bring the pillow to me hotel the next day as it's very fortunate that she went to my hotel (also a MGallery) for a business trip! My heartfelt thank you to all of you!
This was my 4th time to visit Florence for leisure travel and I really wish to come back again and again not only at the museums of Florence but also Villa Olmi. After we checked out Villa Olmi, we were still in other parts of Italy for 9 more days and my son kept saying a few times every day that wherever we go traveling in Europe, we should head back to Villa Olmi for a few nights...I also want to come back whenever there is chance...
Keep up the management, training, service and facilities, Villa Olmi!
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- Also Known As:
- Villa Olmi Hotel Bagno a Ripoli
- Villa Olmi Firenze Province Of Florence, Italy - Bagno a Ripoli