We decided to go after reading good comments left in our guest book at the barn we were staying at. We arrived as a party of 11 including 5 children under 7, we sat in the garden and all went to order, after ordering our 3 family could not order for another 15 minutes as theycl only had the barmaid ( who looked extremely stressed) and a chef working, 5 members of the party decided to go elsewhere as after 20 minutes of waiting at the bar to be told they would have to wait another 15 minutes to order they felt it was unacceptable. We stayed and after the disappointed of having things missing/unavailable on the menu, like beans?! Our food arrived, we all ordered sandwiches apart from my kids, 2x sausage and mash, all food arrived but we had to remind the barmaid we ordered 2 x sausage and mash so she went to get the other only to return saying ' we have no mash or chip's. She offered replacement and gave me my money back. I asked to see the manager and was told " he is not here, he has left me in the lurch with the chef's, she gave me his mobile number listed.
I rung the manager the next day to voice my concerns to which he thought everything was acceptable, he went as far as to say we should book a table, even if we use the beer garden, for parties of 8, he also said he found it 'ridiculous' that people would not wait an extra 15 minutes to order, we challenged about my child's dinner he offered no apology and said we only can't always keep all the food on stock? He did seem proud of himself tho as he boasted he Managed to cater for 12 the next day at lunch! Well done, really well done! Awful service and overall really dis -appointing!
- Also Known As:
- The Plough Inn Wangford Hotel Beccles
- The Plough Inn Beccles, Suffolk