I stayed in the Swan House Boutique Inn for two nights on the weekend of September 6th & 7th to attend a friend's wedding. William's room was lovely, but on the second night, I and other wedding guests arrived back at about 1:30AM and our room keys did not open the front door -- as promised. After knocking, calling out and trying the cards, another couple who were staying in the hotel figured out that they could back their Land Rover up to the second story window, grab the window sill, shimmy up and get in to their room: Elin's Room. The man who did that was a little worse for wear, but let us into the hotel, finally, about 2:30pm. That same couple said they had been locked out the previous night and had to stay in a nearby pub. Obviously, this had already been an issue. The next morning, we were made aware that there was no manager or attendant on duty that night. They had locked up and gone home!!! I called the manager to complain, and he had many comments. He "had a life" and had gone to Poland for the weekend. Didn't I know that an Inn was different from a Hotel and might not have night staff? Didn't I know I should have taken a card with numbers to call for staff? (No I did not know that.) Lastly, in a huff, he accused me of breaking something in the bathroom. No idea what he was talking about. I would never stay in this hotel again, as I would always expect to have staff at night if only in case of emergency. I wonder what his insurance company would have to say about our experience??
- Official Description (provided by the hotel):
- Ideally situated in the bustling, traditional market town of Beccles, the Swan House offers beautiful and idiosyncratic room-only accommodation. Our distinctive rooms provide the perfect, cozy base from which to explore the Suffolk heritage coast, the Norfolk Broads and beyond. East Anglia at her most beautiful and varied is literally on the doorstep. After an intrepid day of exploring, come back to a delicious meal in our characterful restaurant, and a good night's sleep in a room designed to provide every comfort. Indulge in fully sprung mattresses, crisp white bedding and flat screen TV's. And all of this in a convivial setting, with open fires to warm you in the depths of winter, and al fresco dining throughout the warmer months. PLEASE NOTE: The Swan House Restaurant is currently closed for refurbishment and will re-open in April 2017. ... more less
- Reservation Options:
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- Also Known As:
- The Swan House Beccles, Suffolk